We ended up renting 3 smaller trucks to move over the course of a week, we only rented from here once, and it was by far oir best experience. They were the only location that truly allowed you to do the online pick up and drop off without going to the counter. Additionally, my husband left his glasses in the truck, clearly our fault for not making sure we had gotten everything. Im not sure of the lady's name but she went above and beyond to help us. The truck had already been rented, she called the other customer. When she said she would call me back, I wasn't holding my breath, but she called back and said they hadn't seen them but would check again. She called back the next day, FOUND THEM, and left them for us. Definitely above and beyond what she needed to do, true customer service!
Erika S
Customer Reviews for Top Choice Buildings
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady was very nice and I highly recommend them. I look forward to doing business with them again!!!
TOKIWA MI was charged an over mileage charge and this is unacceptable. The main route ( I-26) was literally closed and we had to reroute way around. Once we got back to I-26 after many many miles, the road was STILL closed so we were forced to go around once again. This time we just chose all small roads. This is obviously the reason for the extra mileage. I also was never informed of an actual mileage restriction. I assumed it was unlimited as long as it was returned to the agreed location. I also returned the truck a whole day early and didn’t see a refund for that. Overall I’m disgusted with the experience that Uhaul gave me and will not be recommending uhaul. There are many other ther companies that will treat me better
TODD K