Have someone onsite in person when there is a pickup scheduled. It was confusing not knowing how to gain access to the keys to the vehicle, who to call, what to do. Also, if a customer booked a dolly, then this location should make sure they have what the customer ordered, otherwise, inform the customer in a timely manner so they can make other arrangements. I was completely inconvenience today not having the right dolly that I booked for my furniture.
Gurpreet S
Customer Reviews for Top Golf
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was the worst location I have seen. No body showed up on my picked up truck and I called customer service 3times and almost one hour they told me the code to open the door. The field was all covered snow no one cleaned up and finally I filled more fuel than the beginning, because at beginning the truck showed 45 miles to E fuel level low the miles can’t showed the same time I called him to got the miles show results and I returned the truck didn’t showed the fuel level low . But the guy said looked like lower than the beginning and changed fuel money. How did he lied like this, it’s absolutely I filled more because the truck didn’t show fuel level low.
Qi Lno customer service , no clear explanations for questions , very confusing non customer frendly process , had a very hard time . Vehicle was horrible and infact dangerous to drive , sterring was shacking , gears and other stuffs were so hard very poor maintenance , also my money yet to be refunded . everything i have to followup.
Kamesh S