Customer Reviews for Top Gun Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The van I rented has a huge crack across the windshield and another crack like what a rock would make. Windshield should be replaced. Other than that, it drove nice and the people there were very friendly and helpful!Sheryl O.
They saved me by having a dolly when my original location said â€œthey don't really track thoseâ€ and didn't have the morning of my move.BRIAN K.
KEEP UP THE GOOD WORK GUYS!! JERRY, BILL, TYLER. THE WHOLE CREW.Kristy M.
Customer did not leave a comment.Stephenie F.
Customer did not leave a comment.byron J.
Customer did not leave a comment.Gina B.
Very profetionalsJorge R H.
The guys didn't provide a location to drop off the keys after hours and didn't tell me where they wanted them. The place was closed before I came back and no one was there to help me. The owner went and did an inspection at the time I was supposed to get the van. He came back in after 15 minutes and helped two customers before getting to me. I got the van 35 minutes after my reservation.Brandon L.
Store closed and no drop box outside for key. Makes it hard to drop keys off and no one is there to take themKiley A.
Customer did not leave a comment.Enrique M.
Put a U haul drop off sign in big blinking letters!!!alida J.
Fix your computer problemsJack M.
Customer did not leave a comment.Kimberly S.
Customer did not leave a comment.DEBRA W.
Great service ,very friendly ,Cassandra O.
Customer did not leave a comment.ROBERT W.
Nothing at all, wonderful and caring personal. Thank you Mr Bill for your kindnessmaragaret S.
Customer did not leave a comment.Danny F.
Customer did not leave a comment.Steve P.
Customer did not leave a comment.Berry C.
Customer did not leave a comment.MARY H.
Customer did not leave a comment.KELLY G.
Customer did not leave a comment.James A.
It is a small location so be prepared with what you need to move around, and ensure someone confident in driving in tight spaces is driving. On another note, team at the location was great.Tim S.
Truck needed to be washed & cab vacuumed; several vehicle damage spots had not been noted prior to release to me; check-out process was very slow despite everything I had submitted prior on-line. Staff was friendlyRenee G.
Please make the directions on the website for mobile pickup and drop off easier to understand and followRyan B.
Very helpful and friendly. I'll be renting from here again.Scarlett W.
Great customer service! Would highly recommend this place to anyone!Daniel S.
Customer did not leave a comment.Mebrat G.
Customer did not leave a comment.Naomi T.
Excellent service Excellent employeesRandall C.
Equipment was available only after driving in a muddy field to hook up the trailer, which in turn threw mud all over tow vehicle and trailer.Kevin C.
Customer did not leave a comment.JACOB R.
Customer did not leave a comment.Wietzie Marthinu V.
Customer did not leave a comment.Kay N.
Customer did not leave a comment.David E.
Only thing that hampered the return was that the drop off date was on the are closed day.Victor K.
Customer did not leave a comment.Jose B.
Very hard to get truck in . Had to cross a road to get to office and park across the streetTommy R.
Great customer coure . thanks uhaul pplJotyar O.
Was almost sent away in error, told that I couldn't get uhaul since I didn't have my own car ins. I called 1 800 # and they explained to him that I actually could still rent it. I had already preconfirmed but still took 25 min to get uhaul. They gave great cust serv otherwise. Nice fellas.Ana D.
Customer did not leave a comment.Paul W.
Need to have equipment listed on reservation at pick up location. I had to rent a utility and furniture dolly elsewhereThomas M.
I would like to see a rental rate for 1 day on trailers for in state going one way. It is quite expensive for a one way rental when you are not leaving the state.Scott G.
Customer did not leave a comment.Ramon G.
It took forever to get the uhaul. Parking lot is way too crowded. Nice owner but process was so slow. Uhaul leaked from rain so several items in it were ruined.Terry P.
Customer did not leave a comment.Ronaldo S.
Customer did not leave a comment.Ariel G.
Everything went well OutstandingRomero H.
Customer did not leave a comment.jaynet D.
Customer did not leave a comment.Rhonda W.
Do not let anyone speak to the mean-mouthed lady in traffic. She has ZERO people skills & made my experience so horrible that I will never rent from uhaul again if I have to deal with such a non-professional person!rachelle H.
Customer did not leave a comment.Dewey S.
The lights on the tow dolly didn't work had to buy my own.Candise H.
Customer did not leave a comment.Joaquin S.
Customer did not leave a comment.Michael S.
I needed to move some things into storage. Renting this U-HAUL van was perfect for me. There was plenty of room and the van was very user friendly to drive. Everyone at this location was extremely nice.DENISE B.
Customer did not leave a comment.Kris T.
Customer did not leave a comment.STACY C.
Trailer pickup was quick & easy. Return to Top Gun was easy, in fact the shop owner happened to be on site on a Sunday but opened the shop for my return. Great guy! Only prob was UHaul corporate who could/would not help with my refund for an early return of the trailer. Totally, completely inept but the Top Gun rental site - excellent!Doug F.
Service must be why they are called top gunscott D.
The personnel at Top Gun were very helpful. Thank you.Joaquin S.
Customer did not leave a comment.Hadley J.
Customer did not leave a comment.Carl H.
Customer did not leave a comment.Marcy A.
Customer did not leave a comment.P. J. M.
The owner helped me and had no idea how to run the software even though I checked in using the app... took over an hour to get the trailer and he was cussing me the whole time like it was my fault he was an idiot. Turns out that the trailer was poorly maintained and the spring on the left side broke during transport and took me an extra 4 hours to get home for what was supposed to be a 5 hour trip. Further, I had to remedy the situation myself, because your roadside assistance crew are clueless.BRENT T.
AC did not work. Took 30 min to find out how to rent appliance dollyMarion C.
Bill was very helpful. Thanks.BILL H.
Customer did not leave a comment.doyle B.
Customer did not leave a comment.ERIC K.
It is very difficult to get in and out of this facility. Also - they only have 1 person there who handles the rentals, and if he is gone - too bad. You have to wait or come back or whatever.Rhonda F.
Customer did not leave a comment.Denise B.
Very nice and helpfulSeaton J.
By the time i checked the uhaul in i was charged twice with two different charges. Can't seem to get anybody to tell me why. Drop place was great, just can't get ahold of u-haul.Angie D.