Customer did not leave a comment.
Dave C
Customer Reviews for Top Notch Customz & Window Tint LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing
ROBERT BFriendly and personable. Highly recommend
MICHELE MAwesome customer service prior to pickup. Great service at the location the day of pickup. Didn’t get his name but great employee .
DAVID JAwesome experience, with an extremely friendly staff.
David RChanged pickup location 3 times. Mobile pick up is bad. Didn't get the dollies we reserved but we were still charged
Tara GWonderful and very friendly staff. Easy to work with and accommodating.
Loren HWonderful and very friendly staff. Easy to work with and accommodating.
Loren H0
Emmitt SThe trucks brakes were not good at all. We had to call roadside and they said the same thing, and the truck shook badly! The district manager was very very rude and hateful, yelled at me and said there was nothing wrong with the truck. Of course he's going to say that! My husband is a mechanic and he looked at it and he said the brakes were shot and not disengaging causing bad shaking. You could see the brakes and it wouldn't take a genius to see they were really bad! The roadside guy said that he's had numerous calls from people that had rented uhaul trucks that were very badly maintained and he couldn't believe that uhaul was letting people drive them. Then we didn't even get to use the truck the night I rented it because roadside didn't get there until 11:30pm. When I spoke to uhaul they told me not to drive it and to call roadside again and have it towed so I did. Then when I talked to uhaul again they didn't document the conversation and didn't show up to tow it until next day. I was charged $30 for fuel fee and 60 something for gas and it as only right under a quarter tank when I got it. Then I was charged for 3 days when uhaul knew I didn't drive it the night I got it cause we had to wait for roadside. I called uhaul and got nowhere! I ue them often and I won't ever again. I plan on calling and filing a complaint with BBB, Attorney General, and anyone else I can. I'm very very unhappy.
Nichole JI received 5 star service... no improvement needed.
Tamara NN/a
Aaron KThe truck had no heat. They were going to put it out of service and contact U-Haul to get it fixed.
paul vContinue providing the best service possible. Very professional staff. We rented from this location several years ago and will continue to do so in the future.
Pamela SThe owner of the shop actually checked me in, he was great!!!
Michael BNothing for your company to improve. All went well, it was my first time ever doing a UHaul through mobile app. I was more worried if I did everything correctly. Will be using this business again. Kind Regards. Thank You!
Denise DForgot his name but the guy at top notch was great in talking and friendliness
Wayne MReally loved the guy at counter. Super friendly
Wayne MAwesome, great customer service from UHAUL, been using this company every single housing move, so affordable throughout the years.......THANK YOU!!!!!!!!
timothy mGreat customer service
MICHAEL MTake that truck to a junk yard and crush it.
Martina CMake sure the key is in the lock box
Demetri HGreat service. They assisted me with the hookup.
Michael KOwner is great. Very helpful. Definitely will recommend and use again
Barbara SThe uhaul need to be check out by mechanic .
Carmen HNothing. The representative was very receptive to my need, very professional. Excellent service
SAMUEL HReturn the money for all the items I was charged for and never received
Krissy BBrandon was professional and very helpful making recommendations for uhaul services to fit my needs. This will be my designated uhaul location. I will definitely refer my friends and family to choose this location.
TASHA SYou
jeffrey sI had difficulty with the app finding my location to be able to complete the pick up of the truck. Can you make it so that you can manually put in my location to complete the check in. Otherwise everything went very smooth.
Richard SExcellent manager remembered me and knew exactly what I wanted and needed!!!! He is very respectful, professional and easy to work with!!!! This my new go-to U-Haul rental location!!!!
FRANK SEverything was as expected.
Cleveland FU-Haul location and representative was Awesome! U-Haul needed to be vacuumed out. Other than that it was Great!
Marvis JMy new go to U-Haul business!!!!
FRANK SEasy as can be!
Joe RWhen I drop the truck off they lied and said the gas wasn’t a quarter of a tank so fuck them never going to them for a uhual
Gary WWas there to pickup truck on 13Oct2022. The Gentleman helped me by extending my hours when I was running late. I appreciate the good customer service!!
DARRYL FThe Staff at this location was great I really don't know what more they can do to make the Uhaul experience better.
Hector RThe gentleman who helped us pick up the U-Haul was great and super helpful! He gave us extra miles and extra days for free to make it convenient for us
Lauren DOwner is awesome very friendly and helpful!
Todd MEnsure vehicle staging is accurate for self service. Keys should be in the appropriate box as labeled. Some type of remorse should be exemplified in cases where wrong has occurred. Also, customer service rep hung up with me prior to ensuring I was good and set. I had inquired about the $50 guarantee and they told me to hold on, they then spoke with the store rep via speaker phone on my cell, and once done with them, they hung up 🙃 I never got my guarantee. Pickup was delayed because staging wasn’t correct, location was about to give me a different truck rather than giving me the right key, and the truck about to give me, was already pending pickup by someone else (thankfully the CS rep called that out!) Was an uneasy experience overall.
Mahlik GThe manager was super friendly and understanding. Will rent here again.
Brett MBrandon was the best !!!!!! Very helpful, friendly, plus saved me some money !!!!!!! He was amazing
Bob PThe gentleman at pick up was very nice and courteous. He took the time to explain everything thoroughly and went over the equipment with me. The entire process went smoothly and will definitely go back to this location in the future.
Terry Lonly thing is to check hours of operation. It was my bad wanting to pick-up on Monday to leave Tuesday morning.. they are not open Mondays...other than that it was a good experience.
joe lThe truck was clean and parked in an accessible location.
Jacob OI had a terrible experience with my 15 ft truck and tow dolly rental. The tow dolly's passenger tail light was taped to hold it together but it worked. The truck's steering wheel has a dangerous amount of play in it. These were two signs that I should have requested new equipment but didn't want my trip to AZ to be delayed. Once I loaded my car on the tow dolly, the passenger tire was very low but I thought I could fill it at the truck stop. No luck as the compressor didn't have enough pressure. I had to call U-Haul and they sent Triple J company rep with a new tire but it didn't fit as the wheel well was bent. I talked to another U-Haul rep who found another tow dolly which was 20 minutes away. I arrived there and a Triple J rep was there to assist me. This was around 9:30pm so it was too late to start my trip. Once we started our trip, the excessive play in the steering wheel made it a challenge to drive but got much worse when I hit strong winds through Oklahoma and Arizona. These pieces of equipment should have never been rented out in the condition they were in. I can't say I will ever rent from U-Haul or recommend U-Haul to anyone.
Patrick KI checked the air in the tires when I got home and one was flat and another was 20 psi low. One would think the rental place would check that out. Ended up having to wait several hours to get the tire replaced. Thankfully I was at home and not stuck on the road.
Karl M