Things went very smoothly.
Bradley F
Customer Reviews for Total Eclipse Auto Detailing LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Scot worked hard to make sure the trailer was connected to my vehicle properly in spite of the extremely cold weather and a frozen housing.
JOHN LThey were very good and quick.
KAZUHIKO YI originally scheduled a pick up in Rumford 50 miles away. Oxford was not convenient at all for my move, but the owner was very helpful and kind. Please remember that when scheduling over 50 miles away for a one day truck rental is very inconvenient and a big ask of people with less than 24 hrs notice.
Jennifer LVery helpful & friendly at this location
Rodger MExtremely knowledgeable and helpful
AMANDA BThis pickup location needs training or decertification!
Christopher DFriendly and a very smooth experience. Thank you
Stacy FThey were very helpful
Kathy WHad everything set up and ready for me as soon as I got there. Explained everything in a reasonable amount of time and made sure I understand what to call in emergencies. Was one of the best uhaul experiences I have ever had.
Gaven SFriendly and helpful. Definitely recommend it.
Janet SI had a wonderful experience at this U-Haul! I received the friendliest service, and was on the road within 10 minutes. By far the best place to rent U-Haul equipment in Oxford!
Sawyer VThe owner of Total Eclipse was friendly, helpful and very professional. He reviewed all the paperwork in detail. He hooked up the trailer, making sure all lights worked and answered any questions.
William SI had previously only used big UHaul "centers" and now I will only ever use a small business that doubles as a UHaul location! They put our auto transport trailer on for us and it was ready to go when we walked in, which greatly lessened our anxiety about whether we were going to trust our own installation effort. Everything was clean and functional when we arrived. Would recommend!
Haley OScott was very helpful with my trailer rental. He was courteous and very professional. I would highly recommend using this U Haul location to anyone that need either a trailer or a.truck rental.
Stephen NFast friendly service. Real easy location for pickup & drop-off. Would definitely recommend them.
Dan FGreat experience! Scott (location owner) was very helpful.
Uel GEverything went great! Scott was knowledgeable, friendly, kind, and very informative. He added a nice personal touch to our experience and I would recommend his business to anyone. Thank you.
Heather KWas very efficient and professional, will definitely use again!
Melissa WNo improvement needed. Excellent location, quick and very helpful service!
randy rBeen a uhual customer for years , worst experience I've had yet.
Michael BGreat customer service
david bI had a very nice experience with this location. The service was fast, professional and friendly. Pickup and return were quick and easy. Overall, one of the best experiences with UHaul.
Kristy WI was never sent an email to show that the trailer had been returned. This did make me nervous????
Bucky LI had a positive experience with Total Eclipse. They were very helpful and friendly
Mark BDo a tune up on the vehicle it ran rough the whole trip
Randolph BI would use this location again. Owner went above and beyond to help us out. Especially when we struggled with the online checking in aspect.
Jennifer MThe only issue we had was the fact we paid $10 for a dolly we never ended up getting. I will be calling to complain about it.
Nicolette WNothing
Paula TLet the customer know about checking the vehicle in, I got a 130$ “late” fee even though I returned the property after only a couple hours.
Payton HIt was a smooth transition. The customer service was excellent
Zackery SWas really dark, had no signage telling me where to drop off.
Elvis TWould only uhaul here with these people. THANK YOU
alex sLocation was amazing; internet reservation system was a waste of time
John LNo improvement needed!!
Susan MCustomer service at Total Eclipse Auto Detailing is beyond excellent! I have rented twice within the past week and have another upcoming rental for next weekend. My only complaint is not with Total Eclipse, but U-Haul themselves. U-Haul needs to provide Total Eclipse with either a pick-up truck or another cargo van to add to their inventory. I don't want to travel anywhere else and these vehicles have not been available during my first choice times.
Tricia FGuy was super freindly and knowledgeable. Uhaul was dope as hell and reliable
randy lExcellent customer service, fast and friendly. Best place I’ve rented from and after having used 7 different uhaul rental stores this one was by far the best. The owner personally worked with me to figure out what I needed to find me the best option and when I returned it he made sure I was 100% happy with it. Very happy knowing how much pride he takes in his business and was happy to see he went above and beyond from start to finish.
Cory MGreat trucks very good gas mileage
Paul AU haul kept changing my pick up location, this made for mass confusion and cost me extra $$$.
Ben WScott, and his wife, went above and beyond to help rectify a situation caused by incompetent employees at the Center St., Auburn location! They were personable, their facility was neat & organized, and the rental went as smoothly as it could possibly go! I highly recommend these fine folks for your U-haul needs!
wayne PThis location is very convenient for those of us out here in sw Maine. The equipment I received was in great condition, and the service was excellent.
Aaron WVery easy to work with this location. I had reserved the wrong trailer which was too small, however, they had the larger one in stock and unreserved and they made it so very easy to change with a very positive attitude
Walter ENothing, our experience was absolutely an A+ experience…., we will be doing business again with you. It was great that you had packing materials on site for purchase too!!! Thank you!
Alyssa CGreat service with very knowledgeable owner. The cargo van was spotless and well maintained. I reserved another vehicle for the following week.
Brian KOverall the experience was terrible. I reserved a cargo van and when I arrived, I could not use the website to access the keys. I called the owner of the location and after almost 30 minutes, he told me that a u-haul rep would call me and that there was a mistake on u-haul’s end. After another 10 minutes, I received a call from a u-haul rep in Brunswick and he apologized and said that it was the fault of the location owner because they had decided put the cargo van up for sale and did not inform anybody. Why the owner did not tell me this, I am I unsure. The rep then informed me that he could rent me a 15ft truck for the same price. I explained that I did not need a vehicle that big and there was a smaller truck on the premises. He insisted on the larger and told me the tank was 5/8 full and he could authorize me to return the truck with a 1/2 tank. Saving me a whopping 1/8 of tank which was $7. When I received my receipt via email, I noticed there was a $14 charge for some kind of insurance that I never had on my original reservation and was not informed of or asked about or agreed to when it got switched for the large truck. Also, there is now a separate charge from u-haul on my account for $1.58 with no explanation. The whole experience was terrible and neither u-haul or the location owner would take responsibility. I would like a full refund and will be calling if this does not happen.
Christopher BOutstanding service! Next time I need a Uhaul, I am coming here. Thanks so much!
Kelly Hman was very informative on the rules of the rental and awesome help finding the location will use again
erica kVery convenient and easy to work with.
Nicholas BI was never given to option to rent it for 3 days at $60 which includes 100 miles per day. I only found out when I called uhaul's 800 number
Deborah LIt's uhaul. What did u expect?
JEREMY CThe van had no owners manual/handbook in it so figuring out controls was impossible, and trying to link my phone to the van was impossible too. Could not even reset the clock to the right time. No USB plug in the dashboard ? Terrible annoyance. Van ergonomics very poor, I'd never rent one again--very uncomfortable to drive 1500+ miles. Design of tie downs on floor was very poorly thought out,and no tie downs on the sidewall bars was equally dumb.
PAUL ALocal location needs to keep corporate office updated on promise rental. I was double booked. I had a lease agreement for a return date set by corporate office. The State of Maine U-Haul manger call me and said that that the corporate office had made a mistake and that I had to return rental or he would report it stolen and have me arrested. He was a bully and very disrespectful. I told him I had an agreement from the corporate office and return per their agreement and not his. After he found out that I was not going to back down he hung up. I returned vehicle as agreement said with no problems. Be aware of this man. I take it personally when someone tries to bully me. This man should be fired. He caused me a lot of mental pain.
James LNo lighting at all in the parking lot-hard to manage dropping off the truck without any lights at all and being alone as a women it wasnt a very safe spot for me.
Amy B