You can have your customers trucks, they ordered weeks ahead, in the location they requested pick up. I have never been so disappointed in a copy than U-Haul. I requested a 26 ft truck 2 weeks ago to be picked up in Eufaula. I get a text on Tuesday the truck will be in Ft Gaines. Then I get to Ft Gaines and the 26 ft never showed up. I had to settle for a 15 because that is all they had and I had to move my son on Saturday to Atlanta. If I can avoid ever using your company again you can bet I will not be a return customer and will not ever recommend your trucks. Your reps tried so hard to help all they could, but your company does a terrible job supporting them.JOHN R.
Customer Reviews for Touch of Blossoms
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Lisa J.
Train your employees on how to rent equipment. Don't over charge the customer. And if you say you will return a call to resolve a dispute, return the call.Gena C.
Customer did not leave a comment.ALLEN W.
Have the equipment at the correct place at the correct time. I was told I was picking up the truck in Headland Al but no one would answer the phone when uhaul or I called.John D.
Honesty cleanliness respectful definitely needs to be worked on dishonesty is the biggest one because I was lied toMarshall D.
The guy who runs the U-Haul part of the store, he's kinda weird. Not responsible enough to have my friends rent from there. My friend waited almost an hour before he came back with a be back 30 minute sign. There is no option to leave message, nothing.. the guy is nice, friendly, clean hotel. I'm sorry to say this cause I like it here,, but we were encountered with at least 3 different types of bugs plus cockroaches..Margaret S.
Customer did not leave a comment.Christine S.
First of all I did not rent this UHaul my mother did under the direction of the owner. He asked her if anyone in her family had rented a UHaul recently and I had so HE (NOT MY MOTHER) PUT IT IN MY NAME. MY MOTHER IS 72 YEARS OLD AND BECAUSE SHE KEPT THE TRUCK TOO LONG I AM BEING SENT TEXTS AND EMAILS WHEN I WASNT EVEN THERE. THE OWNER WAS THE ONE WHO TALKED MY MOTHER INTO PUTTING IT IN MY NAME TO SAVE HIM SOME TIME. I AM FURIOUS AND WILL TAKE LEGAL ACTION AGAINST THE PERSON WHO ALLOWED THIS TO HAPPEN IF MY NAME IS NOT REMOVED FEOM THIS CONTRACT. TOUCH OF BLOSSOMS SHOULD NOT BE ALLOWED TO RENT OUT UHAULS IF THEIR POLICY INCLUDES LETTING PPL RENT UHAULS IN OTHER PPL'S NAMES.Lucinda H.
Customer did not leave a comment.Tian L.
Customer did not leave a comment.Jerry M.
This was the worst experience of my life ! I will never use U-Haul again ! It does no good whatsoever to make a reservation because it isn't honored nor does anyone care !!Thomas M.
Customer did not leave a comment.Lester K.
Picked up on Saturday brought back the next Saturday and thought that was a week but charged me for 8 daysJason L.
Customer did not leave a comment.John F.
Customer did not leave a comment.Thomas S.
Customer did not leave a comment.Gwen R.
Customer did not leave a comment.Angela T.
Need to know what time your stores open so they won't have to make 2 trips to pick up there rental like we had to our pick up time was at 7 got there to fine out they didn't open until 10 wasted time for usGronda C.
Was told truck had half tank gas but was actually 1/4 tank. Picture was taken and submitted at pick upBrian B.
Customer did not leave a comment.Jaime B.
This is the WORSE Uhaul experience I have ever had and if I don't get a refund I will NEVER use your sorry company again. I was way overcharged! Nobody told me about the $43 coverage. Y'all charged me $35 for gas when I brought back MORE than I left with. The whole experience SUCKED and y'all gave me a $7 credit. That is ridiculous. You need to call me at 205.303.0106 and make this right or I am going to trash Uhaul for the rest of my life. If this is the way you do business with someone that has always used your company that is PATHETIC. I will NEVER recommend or use Uhaul again if this is not corrected by tomorrow.RAY B.
Told him I'll see him in a month with another trailergary Z.
Customer did not leave a comment.Tom H.
No drop box at this location!!!Al S.
Everything went great. ThanksS J M.
Customer did not leave a comment.THOMAS B.
The 24/7 did not work and i had to wait an hour to rent the truck I reserved. Was told I would be credited $50 off my rental but did not receive the promised credit.Miranda T.
Everyone was professional and went the extra mile.Harold K.
Friendly.Willie Kimberlyn J.
Customer did not leave a comment.NineAlexis S.