Best Uhaul ive ever used!
PAUL S
Customer Reviews for Tow Boat US and Boat Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Return was smooth and easy
JOHN LIt was a dump. They forgot my dolly
MATTHEW NThe owner was super friendly, helpful..arrived early for us to pick up...easy pickup, easy return
LORINDA SWhen I received the truck,it was dirty. Had no gas i had to go straight to get gas,but yet i had to returned it with a quarter of a tank.I didn't understand that.But that would not stop me from renting again from you.
GARY BThey were Awesome. So nice
BRIAN SThe local representative was great, but the field office changed my location for pick up twice and the destinations for pick up were out of the way. Fortunately the local representative did a great job correcting this problem.
PATRICK UGreat prompt service.Friendly and helpful.
William BI requested a smaller U-Haul I get there and I’m told it’s not available they can rent me a bigger one at a discounted rate ..got no discounted rate told them I was going to drive about 30 miles in the truck they put 20 so then was charged for the extra miles very unsatisfied
Dan DIt took all of 10 minutes and I was in and out...excellent customer service!
Sanjeanette HHelpful and patient!! Thank you for making me feel better about everything
Blaine HHard to find.
Darcy WI needed the truck for a 24 hr period. I asked what IF 24 hrs qualified as "a day". I was told yes"A day rental" is $19.95. ITS NOT!! It's a day and a half. $38.90. This is misrepresentation of your stated policy. There are GPS's on the vehicles and the customer pays for mileage. SO, a "day" is 24 hours if returned with in that time frame.
Rob MOnly U-Haul dealership I will deal with. Friendly, helpful and courtesy.
darline pNothing
Lewis AI would have liked if they would have spent a moment and review the vehicle. The person there just brought the truck up and said “here you go” and walked away. Truck had low air pressure in two of the tires and a “check engine light” that would come on and off daily.
Michael KEXCELLENT SERVICE
Shannon BGentlemen was extremely polite and helpful Great experience
CHRISTEN GThis location was great. He was very helpful.
Daniel GAlways friendly and professional, will go the extra yard to help answer any questions or concerns. I would honestly continue to travel over 1hr distance if needed to continue doing business at that specific location. "Tow Boat US and Boat Storage" In Ormond Beach..
Hector RIt was fantastic 💕
Mandy VThe after hours return email, that showed you what to do, didn't come until the following day, after I had already returned it after hours by 9:00 pm. This was at no fault of the location. The business owner was courteous and helpful and I would absolutely use this location again.
Shane MThe manager at this location is top shelf very polite man.
Michael DExcellent service. Thank you, very much.
Angel GFIRST TIME USE OF THIS SITE. CPT RICK RUNS A TIGHT CLEAN WORK PLATFORM AND PREPARED THE CAR TRAILER IN A MOST EFFICIENT MANNER. VERY RESPECTFUL POLITE DISPOSTION. OVERALL, CANT FIND WORDS TO CAPTURE AND REFLECT HIGH QUALITY OF THIS UHAUL PROVIDER AS COMPARED TO OTHER UHAUL REPS IN GREATER DAYTONA AREA. 5 STAR RATING. HIGHLY ENDORSED.
PATRICK ODropped off after hours, employee was very gracious on the phone on where to leave the keys.
Jeffrey LGreat experience with the open trailer. Easy pick up and drop off. Very friendly.
Craig SThey helped carry my boxes out to the car and explained where I could return them for credit. Very polite and helpful! Thank you!
bill pEveryone was kind and friendly, equipment was great
john vThank You!! Reservation #78641702
Marsha PCustomer service was SUPER POOR, I would never recommend this to anyone
Ty Mvery friendly staff extremely helpful.
Ralph MThe office manager did an excellent job in guiding me on the truck details.
Sreenivas PNothing.
James JVery polite & accommodating young man who arranged my rental. Service is everything! Thanks, will definitely use your services again, and recommend....
Pam GLocation was closed when I dropped off.
lisa cJust back in trailer and leave I called prior to dropping close to home and simple in and out
Daniel WLoved everything, thank you!
Coral HThis was not where my original reservation was made. I was sent here when the original location (Honest 1 Auto) had only one trailer and the lights were not working.
Larry MA lot of cigarette smoke in the cargo van,, other than that perfect! Thank you! 😊
pamela oNeeds to be better informed on U-Haul policy. Told us wrong information.
Holly DThe Independent U-Haul Representative was verbally abusive. While the Customer service writer tried everything possibly to accommodate the rental, the Independent Owner of the franchise verbally attacked me, used profanity berating me and stated U-Haul had to answer any questions about price, that he wasn't obligated to honor U-Haul's Guaranteed Reservations, their prices or their guarantees. I contacted the Regional U-Haul office, requested to speak to Tom Burns, Regional Manager, and was told Steven (area manager) or Tom Burns, would contact me relative to this unfortunate experience. As of this time, no one at U-Haul has reached out to inquire about this situation and experience. I have a significant portion of the encounter with the U-Haul agent on video, documenting the manager's verbal abuse and stating he was not obliged to honor anything U-Haul had promised.I communicated with the Regional U-Haul office at 1-407-578-1344. If I do not receive any follow-up directly, I will post this video to social media, and U_Haul Corporate can explain it to the public, and react to the fallout from this encounter. I am a consistent customer of U-Haul, but that can change also. I have storage units, which can also be canceled. U-Haul has always maintained the utmost professionalism if my business dealings with all locations. This experience is a one of a kind, and is the most unprofessional experience I have ever experienced. The old saying is "You can spend a lifetime building a reputation, and lose it in 5 minutes." Most certainly, this applies to my feelings about U-Haul at this point. Ultimately, the reservation was not honored as established, I, for the second time, was overcharged, and what happens from here on rests with U-Haul.
Dennis SCan't think of anything. The process was painless and the staff there was professional, courteous, and friendly.
Wayne H