No improvement needed. The staff was fantastic and friendly!!Michelle B.
Customer Reviews for Tow Boat US and Boat Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.sarah C.
Very disappointed in this facility as I've used them before and was happy. The young man sitting inside tells me there's no room sorry. No I'm sorry someone should've called you let me call another U-Haul for you to see where you can go. Has the audacity to give me an attitude when I said I don't care it's being dropped here because this is where my contract says to drop it. They are well aware of what is coming and going had someone called me and told me I was going to need to go somewhere else it would not have been a problem. Just telling me we're full sorry doesn't cut it. U-Haul should pull their franchise from this siteDawn S.
Customer did not leave a comment.Albert J.
They were attentive, professional and great guys to work with. Would recommend this place!Ken G.
Customer did not leave a comment.Linda G.
Customer did not leave a comment.Jacob E.
Nothing every thing greatCarl C.
Customer did not leave a comment.Anita M.
Excellent team, I'd hire them again and I recommend them to my own mother.Jeff J.
Customer did not leave a comment.Nick G.
Truck was trashed and headliner rotted out and falling down. Beat up barely running old truck. Staff was incredible just truck was too old and worn out for the UHaul brand to be associated with it.Jon P.
Customer did not leave a comment.Lin A.
Nothing. The Daytona Beach location is the greatest. Scott runs the place very well. I will not go to any other location in that area. The other larger location there really sucks. People are rude. Always a goat screw to get a trailer or truck. I stopped going there years ago. They were so rude back about 3 years ago that I went to the Nova store. Scott did his very best to accommodate my request and did. THATS WHY I GO BACK TO HIM.Gary B.
Great customer service. Would definitely rent there again.Mike L.
Uhaul changed reservation without notification. Original reservation location was closed and the staff sent me to Towboat location. The tow boat location person was not knowledgeable on hooking up the trailer.Stanley L.
Customer did not leave a comment.Paul F.
Show the renter more about the trailer after hooking up.sheila S.
Made reservation 3 weeks ahead, checked in online 2 days ahead, arrived at scheduled pickup location, Airport Rd, Port Orange, and no trailer. Had to drive to Ormand Beach to get one and that facilities was fine.Arthur D.
Customer did not leave a comment.Madison G.
Customer did not leave a comment.Chris U.
Customer did not leave a comment.DAVID B.
Customer did not leave a comment.Charles J.
Customer did not leave a comment.Noel M.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Richard S.
U-Haul needs to update or confirm vendors availability for drop off . Ordering online and originally chose location that wasn't open or accepting drop off causing me to waste fuel and have to change travel plans .Michael D.
Customer did not leave a comment.Freddie C.
Customer did not leave a comment.Stuart M.
Excellent customer service. Friendly and fast service. The trailer was in excellent condition and pulled very well.Raymond M.
Remove them from the services, went to pick up trailer already had a flat tire before i even hooked up the trailer. Not to mention the new tire they put on literally shredded not even 15 minutes down the road. Waited 4 hours for it to be fixed. Problem would not have happened if the correct wheel and tire were already on the trailer. DO A BETTER PRE TRIP OF THE RENTAL EQUIPMENT BEFORE THEY HAVE A LAWSUIT ON THEIR HANDSJustin B.
Customer did not leave a comment.Jacob F.
Super easy and friendly staffRussell D.
Customer did not leave a comment.kristina V.
Super nice facility...in and out with great service.debbie S.
Customer did not leave a comment.Fred B.
Customer did not leave a comment.Ollie B.
Customer did not leave a comment.Skye M.
Customer did not leave a comment.David V.
Customer did not leave a comment.ron B.
Customer did not leave a comment.Derek R.
Customer did not leave a comment.TIMOTHY J.
Customer did not leave a comment.Travis J.
Jamie was very accommodating and had me in and out in a very short time.Wyatt D.
It was very easy to rent. The man who owns it was very polite. I would definitely recommend this to a friend or family.Linda H.
Super nice people would rent from them again.Dawn S.
Appears they recently changed type of business and had basically a big open, empty showroom so was a bit awkard figuring out where to go to confirm drop off.John K.
quick and easymike B.
We got no receipt upon return. This did not result in problem in our case.irene G.
Customer did not leave a comment.TONY G.
Customer did not leave a comment.Timothy J.
Nothing, this location is absolutely fantasticAmanda H.
Customer did not leave a comment.Charles C.
Customer did not leave a comment.Benjamin B.
The drop boxes were all broken and looked like they were not able to be used. There is no signage so we past the place many times before we realized where it was. Looks like Uhaul is a side business and nothing more.Clifton F.
Customer did not leave a comment.Richard S.
Nice helpful peopleThomas B.
Customer did not leave a comment.PRISCILLA A.
Tow Boat US and Boat Storage is amazing and I always try to rent from them. The equipment is in great shape easy check in/out and I never have any problems. I'm treated like family and the staff do whatever they can to insure I am happy and satisfied.Bryan J.
I needed a van last minute, due to the fact a â€œ friend â€œ rescinded an offer to use their truck. I had to drive 250 miles RT to get windows I finally found for my mobile home. After months. Windows leaking on my new carpet. I was panic struck. And at work. I talked to Vanessa at Ormond Collision Center, who had helped me out when I moved a couple months prior toâ€¦. all this. She didn't have the right vehicle and sent me to Jamie at Tow Boat. They were both very knowledgeable, so helpful, calming and actually treated me with respect and compassion. Since they are both probably close to my son's age, I am doubly impressed. I always use Penske. Or have been. But I will go to these two places, no I will go to these young ladies first every time. I have 5 decades, of restaurant management, retail management , property management, both civilian and military, hotel management and much more. I know excellent customer service when I receive it. Or don't. With the world we find ourselves in today. It is even more important then ever. It's absolutely necessary. Thank you Jamie and Vanessa!Anita T.
Customer did not leave a comment.Jose N.
Customer did not leave a comment.John P.
Customer did not leave a comment.DORA K.
Nothing based on my experience. Friendly courteous knowledgeable staff. Very professional and had me all fixed up quick. Thank you!Patrick H.
Customer did not leave a comment.anthony G.
Great place to do all your rental needs people are greatCarl C.
Everything was great I wouldn't change a thingCarl C.
Customer did not leave a comment.Richard Z.
Customer did not leave a comment.barry W.
Location not where I returned equipment.TRACY M.
everything went perfectly smooth and the lady was kind courteous and very patient with me.Sharmyne C.
Nothing. The equipment was great, location convenient, and this is one of the better U-Haul locations I've dealt with.Gary K.
Customer did not leave a comment.DALE G.
Owner was awesomeRobert G.
Customer did not leave a comment.Ty M.
Very pleasant people, good business.JAMES L.
Customer did not leave a comment.ALEXANDRINO S.
No signage. Drove past parking lot 3 times before I found location then they had the nerve to charge me for more fuel. Would not recommend this location to anyone.TONY A.
Clean inside windshieldWaymond G.
Better direction and communication.D'Arcy W.
Customer did not leave a comment.VIRGINIA H.
Not much to recommend. Truck was dirty thoughAnthony F.
Staff was great but truck was not clean when I received it and all my furniture pads were dirty and wet. The pads smells of alcohol and I could not use most of them on my furniture because I was afraid to damage my of goods.Jeremy S.
Customer friendly!mike B.
Customer did not leave a comment.Larry C.
At the conclusion of my move, they refused to take the U Haul back. I had reserved it one way and tried to return it to the reserved drop off location. That location refused to take the truck. When I brought it back here, they also refused to tale the truck. I had to drive all over town to find a place that would take it. Unacceptable.Michael H.
Very rude...JEAN ELIZABETH W.
Explain the fuel economy gage in truck and its purpose for those doing long highway haulsJEFFREY D.
The guy working there was awesome, let me in early before they opened. However the truck was just old and not the cleanest.Shane C.
I was charged an additional $21 when I dropped off the trailer. I went and asked why and was informed I should not have been. How do I get reimbursed? Thanks Bob 386-453-5195Robert M.
Customer did not leave a comment.John E.
Customer did not leave a comment.TORRIAN W.
Customer did not leave a comment.Stephen B.
Customer did not leave a comment.AKHILKUMAR P.
The check in/return process (not the location) was frustratingBarbara H.
Customer did not leave a comment.GARY C.
You can check out these sites yourself and delete a few.MAGGIE C.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.Steven R.