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JAMES L
Customer Reviews for Tow Boat US and Boat Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Better service than the U-Haul on international My new go to location.
JEAN Dit was a Sunday when I dropped off the truck and Dolly so the place was closed. I did not speak to anyone, but it was easy to get in and out of.
WILLIAM HGood service
ROBERT KNothing! Fast, friendly and helpful service, the easiest I've ever had to deal with in my many years of renting uhauls!
JAMES LBest customer service, best and newest equipment and lowest prices. Thank U-Haul you guys rock!
RODNEY WVery simple drop off., greeted with a smile!
JAMES MThe location where I picked up, my U-Haul equipment was maintained, easy to get in and out of, the equipment was ready for me to pick up, and I was assisted with hook up and instructions on how to use. If I rent from U-Haul in the future, I would definitely use this location again. The only complaint that I have the price that I was given over the phone from the 1-800# was much less than what I paid at pick up. When given an estimate I feel that you should give the out the door price up front.
MICHAEL SVery friendly and courteous. Easy to pick up and drop off. I will use this location again for sure.
MARK NThe owner walked away after bringing out the truck and didn't go over anything, and charged me for Fuel, I was given the truck with a little more than 1/4 of a tank and that is what I returned it with and I have a receipt to show!
ROBERT Gperson was rude
LOUIS VFantastic operator/ owner at this location.they come no finer.
MICHAEL SThe gentleman i dealt with on location for the pick up was very much a pleasure to deal with. He also was extremely professional and very quick at getting me taken care of and on my way. Highly recommended to anyone to use and for any further needs, I will go out of my way to go back to that location. Thank you.
BRANDON DBest Uhaul ive ever used!
PAUL SReturn was smooth and easy
JOHN LIt was a dump. They forgot my dolly
MATTHEW NThe owner was super friendly, helpful..arrived early for us to pick up...easy pickup, easy return
LORINDA SWhen I received the truck,it was dirty. Had no gas i had to go straight to get gas,but yet i had to returned it with a quarter of a tank.I didn't understand that.But that would not stop me from renting again from you.
GARY BThey were Awesome. So nice
BRIAN SThe local representative was great, but the field office changed my location for pick up twice and the destinations for pick up were out of the way. Fortunately the local representative did a great job correcting this problem.
PATRICK UGreat prompt service.Friendly and helpful.
William BI requested a smaller U-Haul I get there and I’m told it’s not available they can rent me a bigger one at a discounted rate ..got no discounted rate told them I was going to drive about 30 miles in the truck they put 20 so then was charged for the extra miles very unsatisfied
Dan DIt took all of 10 minutes and I was in and out...excellent customer service!
Sanjeanette HHelpful and patient!! Thank you for making me feel better about everything
Blaine HHard to find.
Darcy WI needed the truck for a 24 hr period. I asked what IF 24 hrs qualified as "a day". I was told yes"A day rental" is $19.95. ITS NOT!! It's a day and a half. $38.90. This is misrepresentation of your stated policy. There are GPS's on the vehicles and the customer pays for mileage. SO, a "day" is 24 hours if returned with in that time frame.
Rob MOnly U-Haul dealership I will deal with. Friendly, helpful and courtesy.
darline pNothing
Lewis AI would have liked if they would have spent a moment and review the vehicle. The person there just brought the truck up and said “here you go” and walked away. Truck had low air pressure in two of the tires and a “check engine light” that would come on and off daily.
Michael KEXCELLENT SERVICE
Shannon BGentlemen was extremely polite and helpful Great experience
CHRISTEN GThis location was great. He was very helpful.
Daniel GAlways friendly and professional, will go the extra yard to help answer any questions or concerns. I would honestly continue to travel over 1hr distance if needed to continue doing business at that specific location. "Tow Boat US and Boat Storage" In Ormond Beach..
Hector RIt was fantastic 💕
Mandy VThe after hours return email, that showed you what to do, didn't come until the following day, after I had already returned it after hours by 9:00 pm. This was at no fault of the location. The business owner was courteous and helpful and I would absolutely use this location again.
Shane MThe manager at this location is top shelf very polite man.
Michael DExcellent service. Thank you, very much.
Angel GFIRST TIME USE OF THIS SITE. CPT RICK RUNS A TIGHT CLEAN WORK PLATFORM AND PREPARED THE CAR TRAILER IN A MOST EFFICIENT MANNER. VERY RESPECTFUL POLITE DISPOSTION. OVERALL, CANT FIND WORDS TO CAPTURE AND REFLECT HIGH QUALITY OF THIS UHAUL PROVIDER AS COMPARED TO OTHER UHAUL REPS IN GREATER DAYTONA AREA. 5 STAR RATING. HIGHLY ENDORSED.
PATRICK ODropped off after hours, employee was very gracious on the phone on where to leave the keys.
Jeffrey LGreat experience with the open trailer. Easy pick up and drop off. Very friendly.
Craig SThey helped carry my boxes out to the car and explained where I could return them for credit. Very polite and helpful! Thank you!
bill pEveryone was kind and friendly, equipment was great
john vThank You!! Reservation #78641702
Marsha PCustomer service was SUPER POOR, I would never recommend this to anyone
Ty Mvery friendly staff extremely helpful.
Ralph M