Loved the lady who helped me ! Super nice! And professional! 10/10 I’ll be back there !
Rebel H
Customer Reviews for Tower Sales and Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I cannot bring myself to say anything positive about U-Haul because of how difficult the process was just to rent for 2.5 hours and 12 miles. Horrible customer service from trying to use the online system to trying to get help from corporate. Ridiculously cumbersome and extreme time wasting for resolution. Will not use again, recommend or give a good rating.
Nicole Bmake sure that the reservation conditions are the same as the final payment.
FLORENT KNo improvements! I have nothing but positive things to say about my experience! Five star!
Jennifer RMy experience was different and maybe just a fluke incident. Mobile check in would not work at 730AM. Luckily around 8 or so a worker that showed up early saw us having issues. They checked us in even though they did not open til 9. Said if there were any issues to come knock on the door. The truck had damage to it that was not marked. I could not get anyone to the door to come look. I called uhaul customer service and they said to just take pictures before moving the truck. Fast forward to a few days after drop off. I get a call from a uhaul dealer asking where the truck is. I couldn't remember which location we dropped it off at but the lady that checked me in said my drop off location was "open" i could drop it at any dealer. The guy that called me said that's not an option and makes no sense. So I figured out which location it was at and called him back to let him know. I believe I was over charged due to this saying I rented it for an extra day.
jeffery LThe worker was extraordinary. She was so nice and helpful.
Chris W