One way, two day truck returned by me after one day. I asked for a receipt, but the agent only took pictures and said Gary would complete the return. If I had concerns afterwards I could call their store. Gary in Warden WA failed to timely mark the return in the uhaul system, so I was charged for 3 days. Uhaul transit office did refund the extra charge.
Michael S
Customer Reviews for Town And Country Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Gary hides somewhere while his folks check me in. I returned the truck in only one day. Gary at Warden WA failed to timely check in the two day rental, so a third day was charged. Uhaul transit office did refund the extra money.
Michael SMake sure that the consumables state of the vehicle ie: Gas, is actually at the level that the manager said it was, but was. I do not know who is responsible for this, but I ended up paying $46.75 for fuel I did not use. I picked the vehicle up and it only had 3/8 of a tank but was told it had 7/8. I filled the vehicle to just over 1/2, which was more than I used. And still I was overcharged. I raised this issue with the site owner, and he said he would look into it. He was nice, no doubts, great customer service interaction, but my issue goes unresolved. I was taken advantage of without recourse.
Raymond J