Customer Reviews for Town & Country U-Store
(U-Haul Neighborhood Dealer)

232 reviews

2085 N Grand Ave   Nogales, AZ 85621
(N Of Mariposa)

(520) 377-9256

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(520) 377-9256

2085 N Grand Ave
Nogales, AZ 85621
(N Of Mariposa)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The host is great

roberto M. 
Rating:
4.0

Customer did not leave a comment.

REBECCA A. 
Rating:
3.0

Customer did not leave a comment.

Adrian T. 
Rating:
4.0

Customer did not leave a comment.

yolanda A. 
Rating:
5.0

Customer did not leave a comment.

Ernesto R. 
Rating:
5.0

Customer did not leave a comment.

LUIS M. 
Rating:
5.0

Customer did not leave a comment.

Pilar Adrian G. 
Rating:
5.0

Customer did not leave a comment.

Juanita M. 
Rating:
1.0

Better customer service. lousy customer service. They took a long time in the system to rent the car

ARTURO C. 
Rating:
5.0

Customer did not leave a comment.

silvia D. 
Rating:
5.0

Customer did not leave a comment.

Carl S. 
Rating:
3.0

Nothing, this office took great and fair care of me.

FRED S. 
Rating:
2.0

The representative informed me that I had to pay an additional fee because my "UNLIMITED" mileage had gone over the amount. Overall, I ended up having to pay about $300 MORE than I had originally agreed to when I made this reservation. I can fully assure you that I will NEVER rent any type of equipment from this company. All these "hidden" fees were inexcusable.

Lynn E. 
Rating:
5.0

Customer did not leave a comment.

KARLA G. 
Rating:
2.0

The windshield was badly cracked, the truck was dirty, and the gas tank was only 3/4 full.

Vincent W. 
Rating:
5.0

Make sure to check the turn signals

oscar C. 
Rating:
5.0

Go Uhaul!!!!!!!

michael E. 
Rating:
4.0

Customer did not leave a comment.

JERRY H. 
Rating:
5.0

Perfect

Jeff M. 
Rating:
4.0

Customer did not leave a comment.

Yadira R. 
Rating:
5.0

Customer did not leave a comment.

Sergio V. 
Rating:
3.0

The gal that works there was very friendly and helpful.

tiara F. 
Rating:
5.0

Excellent service fast and friendly

Vanessa M. 
Rating:
5.0

Customer did not leave a comment.

Dennise M. 
Rating:
5.0

Nothing everything is excellent. Customer service was excellent. THANKS

syivia O. 
Rating:
5.0

There was a mixup on my part on drop off location Left trailer at Hohokam Uhaul closest to my house I returned after hours and checked out online when I went to return dolly on Monday at that location The lady there was billigerant and rude. Advised me I had to return trailer to right location and she didn't give a dam what I did with dolly cuz she wasn't taking it

Rachael M. 
Rating:
4.0

Customer did not leave a comment.

CRAIG D. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Very friendly, polite as she had quit a few customers to juggle.

fred R. 
Rating:
2.0

Space was limited and was difficult to park the trailer in this location. There was some confusion as to where the drop off location was supposed to be as it changed twice.

Rafael H. 
Rating:
5.0

Customer did not leave a comment.

erick M. 
Rating:
5.0

Awesome service. Everything was great.

JOSE L. 
Rating:
5.0

Customer did not leave a comment.

aNDREA G. 
Rating:
3.0

Customer did not leave a comment.

juan M. 
Rating:
5.0

Customer did not leave a comment.

Juan Carlos M. 
Rating:
5.0

Make sure you give the correct pick-up and drop-off hours for the location.

Gabriel G. 
Rating:
3.0

Customer did not leave a comment.

Steve M. 
Rating:
4.0

Customer did not leave a comment.

Jean M. 
Rating:
4.0

The equipment access door stuck in open position at times. Door rails require lube.

David R. 
Rating:
2.0

Customer did not leave a comment.

Claudia N. 
Rating:
5.0

Customer did not leave a comment.

Claudia N. 
Rating:
5.0

Customer did not leave a comment.

Yadira R. 
Rating:
3.0

Customer did not leave a comment.

Jose M. 
Rating:
3.0

Customer did not leave a comment.

George M. 
Rating:
5.0

Customer did not leave a comment.

Colin D. 
Rating:
5.0

Customer did not leave a comment.

Colin D. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

The agents were very helpful at all recieving Points.

Robert E. 
Rating:
5.0

Please re check fuel when renting to customers. Fuel was said to be 3/8, received it less than that.

Genica M. 
Rating:
5.0

Customer did not leave a comment.

Shari D. 
Rating:
5.0

Customer did not leave a comment.

PARRIS M. 
Rating:
3.0

Main issue was that I made my reservation online but it wasn't on their systems until a later time, also when I did my reservation online I didn't get any coverage and I just saw on my invoice an $8.00 tow coverage fee which I didn't agree to.

Giovani M. 
Rating:
5.0

Nothing customer was very good and helpful very tentive and friendly

jesus O. 
Rating:
5.0

The lady that runs this facility is an absolute delight to deal with. I am sorry I did not get her name. I ran into some mechanical trouble with my own vehicle that I was towing with. This lady was so helpful I was shocked! She really went out of her way to assist me. Thank you so much and we really need more people like this in this world.

george K. 
Rating:
5.0

Nothing, great job.

Brandon M. 
Rating:
4.0

Customer did not leave a comment.

JAVIER M. 
Rating:
5.0

All good

Arthur G. 
Rating:
5.0

Nothing. The gal in the office was quick, efficient, and very professional. She went beyond the call of duty to ask a friend to drive me (a senior single woman) back to my hotel with the U-Haul and then return me to U-Haul to then get my car. EXCELLENT CUSTOMER SERVICE. SHE WAS FANTASTIC!! 10+++

Paulette P. 
Rating:
1.0

I honestly would not recommend uhaul to any of my family and friends. We had the worst possible experience with uhaul/roadside assistance. I really hope the issue gets looked into and hopefully have a resolution so that this doesn't happen to anyone again.

Shephannie L. 
Rating:
5.0

Customer did not leave a comment.

Maria I. 
Rating:
5.0

Nothing. She was great and the truck perfect. Thank you

Staci D. 
Rating:
5.0

Customer did not leave a comment.

Raul M. 
Rating:
4.0

The person that ran this location was very nice and helpful honestly one of the better places I've used she is probably the only reason I may ever use your service again.

todd N. 
Rating:
5.0

Customer did not leave a comment.

Manuela M. 
Rating:
1.0

They should get there communication straighter out and stop stealing from customer from their credit cards

Martha E. 
Rating:
5.0

make sure the cab is clean.

richard K. 
Rating:
4.0

Customer did not leave a comment.

OSCar P. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
3.0

Customer did not leave a comment.

Mark F. 
Rating:
5.0

Customer did not leave a comment.

Juan J. 
Rating:
3.0

Did not have the equipment we wanted (size of truck) and did not include the dolly we thought was part of the package

joe B. 
Rating:
2.0

make sure that what is required on order is fulfilled. I ordered blankets, furniture and std dollies and none of these were provided

Martin V. 
Rating:
5.0

Great custoner service

blanca B. 
Rating:
5.0

The lady's working this location are excellent representative of u haul When i returned the truck parked and returned the key. After getting home i realized my back brace didn't follow me. I returned the next day. And the lady on duty showed my back brace. I thanked her and bless them for their honesty.

Richard M. 
Rating:
3.0

The staff needs to be more customer oriented. They did not assist me unhooking the trailer. I was told to go look for help to unhook the trailer amd no one was around to help. I would reccommend this location it is too small to accomodated or manuever the trailers to park.

Luis G. 
Rating:
5.0

Customer did not leave a comment.

Bert C. 
Rating:
1.0

My reservation was total caos I cant beleive the service not where I picked up but the reservation number which I called it was the 800 number and they screwed everything I was running around like crazy the day I was scheduled to move had my movers on site and the clock running and no truck when I prepared a week before I am very dissappointed with Uhaul

Ginny H. 
Rating:
4.0

Customer did not leave a comment.

Patricia J. 
Rating:
5.0

Customer did not leave a comment.

Gerardo P. 
Rating:
5.0

Very awesome customer service

Todd S. 
Rating:
4.0

Customer did not leave a comment.

Joel T. 
Rating:
4.0

Customer did not leave a comment.

Jordana T. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Nothing. Great service

susanne A. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
4.0

The trailer that I rented had a light on back that was not working.

Alex F. 
Rating:
5.0

Customer did not leave a comment.

jonathan F. 
Rating:
5.0

Windshield had lots of bug splatter and cargo space not sweaped out. Attending rep was polite, professional and friendly.

Ricardo S. 
Rating:
4.0

Customer did not leave a comment.

Cesar M. 
Rating:
3.0

Here in Nogales we just have two options for this service, if you check with the location the availability of the truck would be better.I almost got a 15' truck instead of 10' that I needed.

Esther O. 
Rating:
5.0

Customer did not leave a comment.

Manuel M. 
Rating:
5.0

Customer did not leave a comment.

Miguel M. 
Rating:
5.0

Customer did not leave a comment.

Lisa E. 
Rating:
5.0

Customer did not leave a comment.

carmelo E. 
Rating:
5.0

Customer did not leave a comment.

guy J. 
Rating:
5.0

Customer did not leave a comment.

Juan C. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Nothing noted!

BARBARA J. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Excellent service, I wouldn't change a thing.

DEBRA G. 
No reviews have been submitted for this location.

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