Customer did not leave a comment.
MICHAEL P
Customer Reviews for Town & Country Auto & Wrecker
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
nothing it was excellent and very smooth.
Laura kIt was great. Thanks
Paul SThe back had a musky oder, I air it out and used Lysol spray to make it acceptable to move my belongings.
Mitchell DHook up the trailer
Don R2nd time using this location. Great experience both times
Heather BSuper friendly.
toshio sI turned the equipment in early, texted a pic to the Uhaul number that had texted me to verify the license plate when I picked it up, and called the location and left a vm that it was turned in early. Called the next day to verify they saw it and left a vm asking them to call with the new total. I did not get a call back, instead I got an email receipt for the original rental period without it being reduced for the early turn in. Very poor customer service, would not recommend.
GARY GTerrific down home courtesy, help, ease of pick up and return. Wish all my rentals were like them
MICHAEL FI wish these trailers had more "tie-down" locations. 4 "D" rings on each side wall is not enough.
Dave HGreat location. Always friendly and willing to assist with hooking up trailers.
Patrick HThe girl was late by an hour, and while the owner of the place was very friendly and did his best to help. When the girl showed up she was not friendly at all.
Tammy PGreat Experience
michael bStaff were very friendly and helpful to me and the other customers that were there when I was picking up the truck.
Jeff HGood size lot, easy to turn around & manuver with trailer. Young lady inside was very efficient.
Frank GQuick and easy experience with Town & Country renting the Uhual.
lucas jequipment had been damaged in previous rentals, should have went to repair facility.
GARY GFantastic, down to earth, polite and professional folks. Seems they’d go out of their way to help. I’ll rent from them every time
MICHAEL FNothing , was a very easy and satisfying experience
charles MCustomer service at desk excellent, grounds and environment crowded and unclean, trailer lights inoperable and had to change to another trailer, support services upon late arrival unfriendly
MICHAEL FVery user friendly experience from the online booking to the pick up to the delivery. The truck was in excellent condition and everything went great.
Scott RThey were great-fast and friendly.
Pamela LNice people excellent service
Kevin RTrailer rental The only problem was that the left rear tail light did not work. Brake or turn signal.
WAYNE NGreat customer service. Very helpful.
Michelle FThis is how a U-Haul franchise should operate, but for as good as they were, they cannot single handedly negate the total "cluster" that took place in Killeen, nor the incompetence of your staff at the Corporation's multiple 800 #'s I was shuffled around. The WORST was your Customer Scheduling Department. The people there have put their brains and focus to assist customers in the "OFF" position. I am letting my credit card provider resolve this joke.
Charles FAfter They checked out the trailer a man came out and helped me push it into a spot. They were great.
Josh GNothing. Great experience!
Brent SMy husband dropped it off and I did not interact with anyone.
GREGORIO RThe drop of location was very nice and apologize for the experience we had. Said there was nothing they could do for us we needed to call uhaul.
AMY DGreat customer service!! On time, explained everything to us, friendly staff! Answered all questions we had.
MANUEL MOutstanding service
BLAIR Gbad experiecne
Babajide ONothing, every thing was great
Guy WI've rented here on several occasions.
Randolph MKeep doing what you are doing, being friendly, knowledgeable and efficient!
George MEverything was great I really appreciate the time that everyone gave to make sure I had everything I needed. I will definitely be using you again. Thank you so much.
CLAUDIA TGreat job! The guy showed me how to hook up the trailer and twist the safety chain so it would not drag.
Larry BI ordered this truck a month ago. Asked to pick it up in Canton GA. I get there and they tell me it's in Ball Ground GA. WHAT???? You had a month to get the truck I asked for and where. To top it off you sent a message you would give me 50.00 off to trailer a empty trailer. WHAT? Putting myself in danger!!! for 50.00 Really? How about just doing what I asked for.
Melinda RFast and easy. I would use this location again.
Paul CFriendly and helpful. I returned the trailer after hours and had trouble with the online return. No fault of the dealership, probably poor cell signal. Trailer worked great!
George FHighly recommend this location. Will definitely use them again!
Stephen B