Customer Reviews for Towne Storage Cactus
(U-Haul Neighborhood Dealer)

137 reviews

7000 W Cactus Ave   Las Vegas, NV 89178

(702) 228-1771

Office Hours

  • Monday - Friday:
    10 am - 1 pm / 2:30 pm - 5 pm
  • Saturday:
    9 am - 11:30 am / 1 pm - 4 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(702) 228-1771

7000 W Cactus Ave
Las Vegas, NV 89178

Services at this Location:

Office Hours

  • Monday - Friday:
    10 am - 1 pm / 2:30 pm - 5 pm
  • Saturday:
    9 am - 11:30 am / 1 pm - 4 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

The attendants were very helpful, well informed and answered questions patiently 😊

Maria F 
Rating:
5.0

Representative working the office was outstanding and very helpful!

dane f 
Rating:
5.0

The young lady that helped us was kind patient and professional explained everything answered all my questions

Christine H 
Rating:
5.0

Was easy to book and the person at the location was very communicative and friendly

Kishore N 
Rating:
5.0

The young lady that assisted me was very friendly and knowledgeable

Kenneth M 
Rating:
5.0

Customer did not leave a comment.

jerald k 
Rating:
5.0

Customer did not leave a comment.

tadeu c 
Rating:
4.0

Customer did not leave a comment.

CORAZON H 
Rating:
5.0

Second time renting from this location. Lauren is AWESOME!!!!

Todd M 
Rating:
5.0

Customer did not leave a comment.

Doyal C 
Rating:
5.0

Lauren was ABSOLUTELY FANTASTIC!! Great customer service and very knowledgeable. Thank you very much.

Todd M 
Rating:
5.0

I used the drop box method but was unsure exactly where to park and leave truck.

Roger M 
Rating:
5.0

The only thing is the Mothers attic leaked on several of our boxes.

dANIELLE k 
Rating:
5.0

Customer did not leave a comment.

Raymond M 
Rating:
5.0

Customer did not leave a comment.

Rocelia G 
Rating:
2.0

I rented the truck at 2:15 and needed for 4 hours and returned it at 6 pm now they want to charge after hour fee and $61 for gas and 42vfor extra miles last time rented truck was charged 53 for 4 hours just a rip off no way I'm paying $200 for 1 trip to summerlin and back

jabron h 
Rating:
5.0

The location on vegas was perfect! Clean. Friendly. And easy drop off.

Bobby B 
Rating:
5.0

Loretta was awesome !!!!!!!! Pleasure doing Buisness and give thanks Blessed and abundance always !!!!!!!!

Damien S 
Rating:
5.0

Customer did not leave a comment.

Vinnie P 
Rating:
5.0

Customer did not leave a comment.

WILL P 
Rating:
5.0

Customer did not leave a comment.

JULIA S 
Rating:
4.0

Customer did not leave a comment.

Craig S 
Rating:
5.0

Ladies we're great, on helping me move. Even called me to let me know that I left something in a U-Haul.

Anthony B 
Rating:
5.0

Customer did not leave a comment.

Mitchell J 
Rating:
5.0

Customer did not leave a comment.

Marlon C 
Rating:
5.0

Customer did not leave a comment.

DANIEL P 
Rating:
5.0

Customer did not leave a comment.

LAURA L 
Rating:
5.0

Customer did not leave a comment.

micheal c 
Rating:
5.0

The 2 ladies, Loretta and the manager Lauren was extremely helpful. They had assisted me from start to finish.I am so grateful and extremely happy with the services they had given me. Excellent, 5 Star service.

Rodelia C 
Rating:
5.0

Customer did not leave a comment.

Jonathan W 
Rating:
5.0

Customer did not leave a comment.

DANIEL P 
Rating:
5.0

Great friendly and helpful customer service. Fast hassle free return process.

Gino G 
Rating:
5.0

Customer did not leave a comment.

deborah p 
Rating:
5.0

Customer did not leave a comment.

NORMAN P 
Rating:
5.0

I'm sorry I did not get the name of the attendant who's service is outstanding! She was very polite and explained all what I needed to be aware of. Upon my return of the Rental Truck, I was greeted by her outside of the office. I want to acknowledge her, as great help is hard to find nowadays. Thank you, Joyce Chai

Joyce C 
Rating:
5.0

Customer did not leave a comment.

MARGARET S 
Rating:
5.0

Customer did not leave a comment.

GARY R 
Rating:
5.0

Everything is excellent, customer service is amazing 🤩

Alain M 
Rating:
4.0

Customer did not leave a comment.

jose p 
Rating:
5.0

Customer did not leave a comment.

Marcial V 
Rating:
5.0

Excellent service - the representative that worked with me was the absolute best

eric r 
Rating:
5.0

Love that we can pick up and drop off through the app. Great experience.

Alannah C 
Rating:
1.0

Let them know what they are signing up for. Have better communication in your app. Working on your customer service because it is really slacking.

Madeline S 
Rating:
5.0

Customer did not leave a comment.

Marcial V 
Rating:
5.0

N/A

esther r 
Rating:
5.0

Customer did not leave a comment.

christian S 
Rating:
5.0

Friendly, helpful and very accommodating!

ALAN P 
Rating:
1.0

The location was fine. The experience was horrible! We had to have customer service help for 30’minutes. The furniture dolly we requested wasn’t in the truck . We were given a tiny hand truck instead making it almost impossible to move our items. None of the steps were emailed over so we had no idea that we needed to wake up someone at 7am for a phone call. The “$19.95” all day truck was “$75 not including gas.

Jason M 
Rating:
5.0

Alignment on the truck was corrected

Christopher R 
Rating:
5.0

The office gals were so kind and friendly

JEANETTE T 
Rating:
5.0

Everything was great! Easy to reserve online. At the office the clerk was friendly and efficient.

Terry M 
Rating:
5.0

Customer did not leave a comment.

JASMINE M 
Rating:
5.0

Customer did not leave a comment.

Jadon B 
Rating:
5.0

Customer did not leave a comment.

Neil l 
Rating:
5.0

Lauren was great!

roy L 
Rating:
5.0

She was so helpful although she was busy on the phone as well walking customers, I can’t Thank her enough.

Sammy M 
Rating:
5.0

Customer did not leave a comment.

Jason Z 
Rating:
5.0

Excellent customer service at this location.

Melvin S 
Rating:
5.0

Customer did not leave a comment.

Hannah W 
Rating:
5.0

Been renting from them for a few years now and they are always friendly and the trucks are kept clean inside and out

angela M 
Rating:
2.0

I rented a 10 ft truck for 4 hours, everything was explained except the detail of returning after hours @630pm to verify my equipment return online, there was no mention of this in person, instead when i get my bill i have an extra $20 charge since an employee verified my return. Obviously i would of verified the return if i was told to do so to avoid an unnecessary charge. No text reminder, no email reminder just another way of unnecessary charges. i should charge for the hair that was in the back of the vehicle I had to clean before I put my items inside. Therefore i will not be using Uhaul for my moving needs all over a $20 charge.

Doug W 
Rating:
5.0

Staff was awesome, professional and kind and super fast

ralph m 
Rating:
5.0

The employee that checked us in was super helpful and explained everything simple and easy. The uhaul was in excellent condition and close by to the moving spot.

Mavelle O 
Rating:
5.0

The young ladies has great customer service

laticia h 
Rating:
5.0

Staff went above and beyond to help me locate a truck and make sure that my experience was great! Great job Uhaul staff

ryan h 
Rating:
5.0

Thank you! Easy & staff was helpful! 🙂

Christi F 
Rating:
5.0

The young lady that processed my rental was polite, plesant and VERY helpful. I am so sorry I can't remember her name!

Greta B 
Rating:
5.0

The young lady that helped us was very pleasant and friendly and explained everything we needed to know and answered all our questions and concerns.

joseph r 
Rating:
5.0

Customer did not leave a comment.

Ted L 
Rating:
5.0

Customer did not leave a comment.

Cesar C 
Rating:
5.0

Loraine is so accommodating and always give good service

Edward G 
Rating:
5.0

Gas was not accurate as it says on my contract. It was less gas than recorded on my start.

Rodel D 
Rating:
5.0

Excellent customer service

Krysta T 
Rating:
5.0

Customer did not leave a comment.

RAFI S 
Rating:
5.0

Customer did not leave a comment.

Tonya O 
Rating:
5.0

Customer did not leave a comment.

Louis F 
Rating:
5.0

Service here was exceptional

randy W 
Rating:
5.0

Customer did not leave a comment.

tom c 
Rating:
5.0

Customer did not leave a comment.

WENDY K 
Rating:
5.0

Absolutely amazing, had to rent one more day and no hassle at all. Best customer service, fast and reliable. Thank you!! to the two front desk agents for being so nice and friendly on the cactus location!

Bobby D 
Rating:
1.0

When I first rented the U-Haul, Lauren, who is the manager of this location, was very cordial, responsive and respectful to me. She was actually very nice and made the process very pleasant. However, when I went out to look at the truck that she had made it seem like I was getting, it was very nice, clean and a newer model. I was only able to find out that afterwards I was getting a little older model which was actually dirty with mud and dirt on the side of it and it had not been really well cleaned at all. There has been a billing discrepancy at the end of this process as well and my experience overall has been poor and I would not and will not be coming back.

BRIDGER K 
Rating:
5.0

Beautiful, professional, clean office. Amazing customer service and assistance throughout my entire rental process!

Eric S 
Rating:
5.0

Very nice

TODD W 
Rating:
5.0

Lauren helped me and she did an excellent job. She is always friendly and has the answer to my questions. I will be back in the future when I need more storage help Thank you!

Brett B 
Rating:
5.0

This location’s service was the best of our experiences in renting versus other places. I can’t remember her name but she was the only one there.

Michael S 
Rating:
1.0

I found in the beginning I picked it up the confusion make it has to devil back-and-forth over 15 miles to find the right place where it was that it was most inconvenient I’m in a wheelchair very difficult

Alan M 
Rating:
5.0

employees were friendly and very helpful and cooperative. It is a very well run office. I am very pleased.

Richard K 
Rating:
5.0

Customer did not leave a comment.

Brenda H 
Rating:
5.0

Customer did not leave a comment.

Renee B 
Rating:
2.0

The agent who took care of us didn’t seem to be very competent. She didn’t know the dimensions of the cargo hold of the van. Also, she kept telling us that they are a neighborhood location and they don’t carry many trucks/vans. We didn’t even ask to be referred to another location, but she was trying to send us elsewhere when we asked if a couch set would fit in the van. (Which it did without any problem) And the registration process took some time because the license wouldn’t update quickly. She also didn’t know the estimate vs the actual charge by mile. And based on her knowledge she should have advised us to underestimate the miles we would need to drive but we had to pry that information out of her. I’m the end it didn’t matter that we over/underestimate since the system only charged us for the miles we drove. The agent really didn’t show a good customer service. She never smiled, I might guess that she was having a bad day. But after interacting with her, I think it’s just her personality. Nothing wrong with the van we rented. It was not washed for days, it looked like. The exterior was pretty dusty. But the van did what we needed.

Jehee B 
Rating:
5.0

Lauren at Towne Storage is FANTASTIC. She has helped me numerous times over the last few months as we made our move from Los Angeles to Las Vegas. I would NOT go anywhere else to rent a truck other than through her and this facility!

Dink O 
Rating:
5.0

Customer did not leave a comment.

Michael W 
Rating:
5.0

Lauren is the best representative at this location !! I will recommend her to everyone !!

robert b 
Rating:
5.0

Outstanding agent.

john k 
Rating:
5.0

This place is great. I've had to come in on several occasions and the staff are super helpful. Lauren is great and deserves a raise !

Thomas V 
Rating:
5.0

Customer did not leave a comment.

alexander v 
Rating:
5.0

Customer did not leave a comment.

Darryl H 
Rating:
3.0

This is the second time Uhaul has let me order dollies to rent and NOT HAD THEM AVAILABLE AT PICKUP. It's a gigantic pain and I would have made different arrangements.

Steven B 
Rating:
5.0

Lady behind counter was extremely helpful, and very professional, highly recommend because of her customer service

kim h 
Rating:
5.0

Fast, Friendly Professional and efficient.

TATIA L 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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