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PAULA Y
Customer Reviews for Towne Storage MLK
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
UHAUL is always there when you need them
ALEXIS GExcellent customer service don't change anything.
Richard NOver priced . Online said to be 30$ ended up paying 60!!!
MARLENE PSecure the dolly in the back so it is not slamming into the walls as I brake and accelerate.
ROBERT KThe dollies and pads I ordered were not in the truck and I was still charged for them
Isidoro JUnfortunately my pick up truck has continued to fail, and I must have weekly transportation for my Community Feeding program. I have been working towards getting proper transportation, but ...I am forced to rent weekly. I must say that this location and the Management of Uhaul has made this dilemma less stressful! The trucks have been readily available and the community has not been made to suffer because of our lack of transportation thanks to Uhaul and this location being willing to work with us!! On behalf of the local Las Vegas needy family community and The Queens Food Program....WE are ALL Grateful!! Sincerely: WYLEANER Las Vegas Queen of Gospel!!
Wyleaner SYour service is EXCELLENT 👍👍! I see absolutely no improvement needed! The customer service rep Jennifer is great and the Management is very accommodating! I will continue to use your location and company for my weekly truck needs as long as need be. Thanks Again!
WYLEAER SIn general, moving homes has its own number of stresses. Therefore, it really helps when tasks like renting the U-Haul are a smooth breeze. That was my exact experience when renting our moving truck. Reserving online was 123, and when we arrived to pickup the truck, the actual location was so warm and welcoming! From the kind and understanding reps to the inviting aromas. Starting the moving day so pleasantly really carried the energy for the day. Thanks U-Haul! We love our new home!
NILEA TPerfect
RAMONE DWould definitely rent from this location again!! The manager was extremely helpful and extremely knowledgeable! Made me feel good about after hours pick up!
dawn kYou's did a great job .
Raymond VJen was great and incredibly helpful
Laya YThe woman that helped me was fantastic and answered all questions patiently! No complaints!
Nick BCustomer service was above and beyond! Front desk lady was very friendly; I will rent from this location again because of her!
Jennifer KMore smaller truck
REGINALD TNever use UHaul. In order for me to rent a vehicle, even though I was sitting in front of the person, I had to get out my phone, chase a link, then take photos of myself and my driver's license. In order to return the truck, even though it was the middle of the day (around 2pm) I had to download an app I'll never use again, then create an account for the app, then take several photos and answer a bunch of questions, all of which could have been done by the person at the counter. Worst rental experience I've ever had.
Charles MEverything was smooth and easy
URLANDA FListened to me and provided some reassurance that my complaint was going to be heard.
Mark DTHE MANGER IS GREAT AT TOWNE STORAGE NICE CLEAN PLEACE.
JOSEPH LThe key return box did not have the right password. Sat in the summer heat (110 Degrees) waiting for customer service. App is slow and location services was not very responsive. This delayed the return process. Ended up leaving the keys in the truck because my time is valuable and I'm not going to let Uhauls mistakes make me late.
SAMUEL CThe representative in the office was Awesome, great customer service and so helpful and definitely so patient with helping me .. Thank you, she made my move less stressful…
Hasan AKeep doing what you're doing! Wonderful customer service :) Thank you!
ALEXXIS YEasy and smooth check in and return. The lady at the front desk was super nice and helpful
FRANK JThe manger is the best. What ever needed she take care of. Very caring
JOSEPH LNo need to make more improvement.
Alex HDrop off location did not know what they were doing they were unhelpful and unprepared very discomforting and unprofessional
Marcos G