Customer Reviews for Towne Storage St George #1 LC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Towne Storage St George #1 LC

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JACOB E.
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Customer did not leave a comment.

Jeremy B.
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The gimmick with the dolly is a real turn off. It's in such an inconvenience spot that it almost forces you to rent it just to get it out of the way. This appears to be a deceptive practice.

julie a M.
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I have used uhaul for every move I have made. Reserving online is easy and the store was awesome. The gentleman behind the counter was very polite and greeted me kindly! I ALWAYS use uhaul, don't use any one else!

VICCI M.
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Not as cheap as Penske, but when you've got the monopoly it's got to be paid.

CHRIS L.
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Clean, efficient truck. Excellent customer service. Truck ready and out front with little time doing paperwork.

CHRISTOPHER C.
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Customer did not leave a comment.

STAFFAN OTTO G.
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Craig L.
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Steve K.
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RANDY M.
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The store manager, little Mr sunshine, was none to happy on any of the 3 visits I was there. Thank goodness for his assistant who was more than understanding and seemed adept at smoothing things over in spite of the boss. Price was good value. Recommended

Troy R.
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Customer did not leave a comment.

Gayle B.
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Very professional staff. They were efficient, friendly and great to work with.

Jeffry R.
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Neil R.
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No issues to report.

JAMES Bryan B.
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Customer did not leave a comment.

Nathan D.
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Steve at Town Storage St George was awesome. He understands customer service and was very helpful on both the checkout and checkin. I'd go back to him again.

brenda P.
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Wonderful ! The man that runs this location Is the nicest guy ! So easy to get along with and explained everything thoroughly!

KENNETH D.
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Customer did not leave a comment.

Kimberly J.
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When I check back in it wouldn't let me put the correct miles

VIONA Y.
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Customer did not leave a comment.

anissa T.
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They charged us for 1/2 blankets that we NEVER used! We told them that they were NEVER taken out of the bag. Also, 20 MINUTES before we were to pick up our 20 FT truck at 9 am that we had already PAID for the night before, they called and said "sorry the trucks not here, I can get you a 17 FT @2 pm but that's it, and NO ONE else has any in town. " This man was very rude about it all!!! They knew it was an EMERGENCY SITUATION, & acted like it was no big deal!!! I had people waiting to meet us at 10 am! Yes at the VERY LAST MINUTE, the truck came back, but it made us over an hour late, and we lost half our help because of it. We're NOT happy with how we were treated!!! Plus, we returned the truck FULL of gas, and got charged for that also! Will not EVER recommend this place, and want a refund!

LISETTE S.
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Linda T.
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george B.
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Todd P.
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Did not interact much with the drop off location. I gave him the keys and we left.

Leslie C.
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Richard M.
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Joseph C.
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Martin M.
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Interior and dash were a bit dusty, windshield had dust, dirt and bug spots.

JERRY M.
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Daniel H.
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lee K.
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Very friendly and helpful. Highly recommend

John S.
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Towne Storage was fantastic. Uhauls process was terrible and frustrating.

Esther J.
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It was easy

Darrell H.
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unusual sound in cab when driving coming from air vent. my husband thought could be the fan belt slipping. The manager was concerned and planned to have it checked out before next rental

william M.
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Customer did not leave a comment.

Joel M.
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I reserved a van to pick up at 1PM. When I arrived the staff had gone out to lunch; they didnt return until 2PM. This our difference caused me to miss the time to have my recycling to the transit station. Very, very disappointed. This is why I prefer to never use uhaul. I'm always having some issue.

Scott D.
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Customer did not leave a comment.

nick W.
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The agent said the truck had a full tank of gas, and that I must return it with a full tank. However, the fuel gauge did NOT register "full". I drove the truck about 10 miles. I stopped adding fuel to the truck at 4 gallons. It should have been refilled with one gallon. I felt taken advantage of, as the extra 3 gallons were worth about $7.00

Megan G.
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Truck unavailable and we were told there's nothing that can be done. Eventually found us a truck that was way too big. It want clean.

christian N.
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excellent service

Brittini J.
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David F.
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Scott D.
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Fernando D.
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Randy L.
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Superb service, great people.

TRAVIS F.
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Quinton G.
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Ron H.
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Credit the reserve fee to the total. This would show only one transaction NOT two separate charges.

mackenzie L.
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jim R.
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Went on line the night before picking up the Uhaul yet still asked for all the info from me for the third time...once when I reserved, night prior and the day of pickup. Needs to be better!

Brett J.
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Joe D.
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christine H.
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Excellent customer service. Very helpful, friendly and very organized. Definitely will recommend

Richard J.
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doug M.
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Friendlier. Provide a clean fully gassed vehicle. Joint inspection. Do not run off and hide before the customer leaves.

SUSAN N.
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Customer did not leave a comment.

Jake R.
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I'd like to start with expressing how excellent customer service was. I talked to no less than 6 different representatives. I wish I had written their names down. They were thorough, patient, responsive, and genuinely strived to help me. Now, for the not so good part. I am very frustrated with U-Haul. Because of glitches in your system, that I'm aware happen, I had to delay my move by a week. And I was given the run around because of the system as far as using a voucher. I wanted to use the U-share 24/7 feature but I was unable to because the voucher had to be used in person. Just to be told in person That the credit card system was down. By the 6th person -April (she was amazing, even with me being frustrated)- I was fed up. There should be something worked in the system that refunds can be implemented for errors on your system. Your customer service reps are getting the brunt of customers frustration for things that are completely out of their control. Which isn't fair to them or your customers. This move was exponentially more stressful because of issues with your company. *My review is not a reflection of towne storage, they - like the customer service reps- were excellent with helping me. I would go back to this location to rent if I decided to go through U-Haul again.

Edward M.
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Customer did not leave a comment.

Nate D.
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Enable guest WiFi at this locations for 24/7 pick up and drop off. Cell signal was very poor at: Towne Storage St George #1 LC 2012 E Riverside Dr Saint George, UT 84790

Wendy C.
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Everything was perfect

Marialuisa Y.
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None

Russell W.
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Customer did not leave a comment.

bob N.
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Nothing comes to mind on how to improve. Far less stressful on our local move than using trucks from friends.

Darrell C.
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Customer did not leave a comment.

Derrick W.
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This is the best customer experience I have had with a moving company. I changed my plans in the middle of our move and the place I went to drop of my truck didn't have room but they made some phone calls and took my truck anyway. Also, they refunded some of my payment because of the shorter trip. Will defiantly use UHaul again!

Arthur C.
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They asked me how many Miles I would be driving. I told them about 30. I drove 20. Where's my credit for the 10 miles?

Robert C.
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Quick and easy. That always makes moving less stressful.

Casey B.
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They charged me an additional day for the truck and trailer rental when I turned in the trailer the night before. I plan to dispute the charges.

JOE T.
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The cab of the truck was not clean and we had to remove garbage from behind the seat and clean the dash area before using the truck

CHRIS J.
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Danielle S.
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ryan S.
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Thank you so much Uhaul for a great experience.

Beth H.
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Easy access, and very friendly and efficient staff.

WAYNE P.
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Your online return process would NOT work. I spent 20 minutes trying to get the site to work before I finally called the 800# on your website. Very frustrating! The customer service gentleman who ultimately helped me was awesome.

Nichole F.
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Customer did not leave a comment.

lynn R.
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Manager at Towne Storage was a dumb ass. I was on the freeway and he said if I wasn't at the store by 12:30 I would need to come back at 2:00 p.m. I guess the lazy ass needed a 1 1/2 hour lunch break. I drove 3 hours to get to the store and barely made it by 5 minutes. If this guy had any brains he would fire himself.

gaylynn P.
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They told me a 15' truck was big enough for a 3 bedroom! That was really wrong and everyone I've spoken to says that sounds wrong. I had to get rid of stuff so that everything could fit in the truck. I didn't have time to rent a small trailer to pull and that would have been hard for me to drive. Very disappointed!

Chad H.
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I chose 26'. When I got there to pick up it was a 20'. Resulted in me doing two trips instead of one. They we nice enough to kick me some $ back to make the difference.

Kevin C.
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Customer did not leave a comment.

Craig L.
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DAVID E.
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Office personnel were very friendly and helpful . Overall procedures and policies were not customer friendly and would not recommend U Haul to friends !!

Sally B.
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Have clean. The staff is awesome. Thank you for all the help

Delwin H.
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Customer did not leave a comment.

larry H.
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Very friendly and experienced staff. Thanked us for having folded the moving pads. Very appreciative.

Richard W.
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Customer did not leave a comment.

Jason W.
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The cab was cleaner than usual, which was nice. And the gas was full, which is helpful and easier than normal when trucks are usually less than half full. But the back in the box was really dirty. There was some deep red staining on the floor and walls - almost like pigment dust or a mix of red and black toner cartridge. It didn't matter for what I was using the truck for yesterday (running used boxes to the recycle place), but if I was moving furniture it would have been unacceptable. I mentioned it to the location upon return and the gentleman helping me was very dismissive and said that it's probably just the dust from our region (lots of red sandstone in our area). But I know the difference - anyway, it felt like he didn't care and didn't want to know about it for the next renter.

Barbara A.
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Customer did not leave a comment.

Richard M.
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Roma P.
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Robert N.
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Lindsey S.
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Thank you for having u- hal's at this location! My friend and I had less than 24 hrs to empty a storage unit and couldn't have done it without you. My only wish is that there was a set price for renting one of your vehicles. And another thing you might want to look into is a lock for the gas cap. Someone else got their gas siphoned overnight in front of their house.

Sarih O.
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Customer did not leave a comment.

Jonathan P.
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I was given an appliance dolly that had bad bearings in the wheels and was difficult to push. And then the furniture dolly had a bad wheel with a flat spot on it that made it difficult to use.

Andrew W.
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Customer did not leave a comment.

Robert B.
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Jaci C.
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I wax very frustrated because when I returned the truck to realize that whoever had the truck ready to pick up entered the mileage wrong and I was going to be charged for driving 5200 miles in less than 24 hours and was estimated to be charged over an extra $2200 when I returned the truck. But the man wax great he got ahold of uhaul and got everything straightened out and help us get everything squared away and was so nice and I really appreciated it.

Adam P.
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I contracted out a 26' truck that was to be available Thursday Nov 21 5:00 PM picked up at 2012 E Riverside Dr Saint George, UT 84790. I arrived at about 4:58 PM and the staff on duty tells me they don't have a reservation for a 26' truck in my name. I get a phone call from a different Uhaul dealer saying my truck was at their shop to pick up, but if I wasn't there by 5:00 they were going to close shop and go home. Their location is about 6 minutes away making it impossible to get there in time, and my ride had already left. Needing to be up in Salt Lake City for our closing Friday morning at 11 am I had no choice but to take the 20'. I told the employee I wouldn't be able to fit all my belongings in a 20' truck and will need to make another trip. He said to call the Las Vegas customer service department in the morning because the person who could approve extra miles (over 50 miles) was gone for the day. After reaching Salt Lake I called customer service and they said they could only approve 250 miles but to call them again when I get back to Towne Storage St George #1 LC (2012 E Riverside Dr Saint George, UT 84790) I return to Saint George and the employee called Las Vegas to have one of their managers approve the additional miles. From here I spoke to an aggressive and unprofessional individual that did nothing except fight with me on approving miles. This was an error in Uhauls system that caused me 8 additional hours of drive time and triple in gas costs. I didn't ask to be reimbursed, I wasn't rude, all I asked was to cover the extra miles. After 20 minutes of arguing she finally approved 533 miles which put me short about 11 miles, and I now had to pay .40 for each mile I went over. I am extremely disappointed in how little anyone in the Uhaul organization cared about correcting a mistake that their system made.

Beth N.
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Customer did not leave a comment.

Bryan Z.
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No reviews have been submitted for this location.

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