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Heather S
Customer Reviews for Towne Storage Sunset LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person working the counter was not there when I arrived and there was another lady there as well who stated she had just spoken to him. He returned to open the door and impersonal. In addition, when I returned to drop off the truck 3 hours later he approached the door, locked it and proceeded to walk to the back so I had to wait for his return again.
JOANN EI adore this location. They made a hard move so much easier. Thank you U-Haul family for taking care of us. I will definitely be returning back to this location specifically for any of my U-Haul needs in Henderson.
Danielle SChristine is awesome! Also check out the storage facility here!!
CANDICE DVery friendly and excellent customer service.
Anne PSide view mirrors are very difficult to adjust. We were unable to adjust for better visibility on passenger side of vehicle based on individual seating position. Was not sure if the side mirrors are locked into a set position and were not intended for adjustment. Other than that, the location I chose and continue to choose is outstanding customer service. Thank you.
MICHAEL JChristine the manager of the facility was awesome. Great customer service!
PHILIP SNIce and kind .
MCRAE RI really hate that I did not get the young woman’s name who assisted me. But she was amazingly friendly and very courteous. And I love the fact that this location is less than 3 miles from my home. Friendly service and conveniently close, I couldn’t ask for anything better.
KEITH WAdam and Christine are amazing, very helpful and professional. She politely told me to move the truck and back it in
Jalina CI was having trouble getting my phone to work with the app to get my information and pic into your system yet the customer rep at the location just kept sending me the link and seemed to have a horrible disposition when I asked if there were any alternative way to accomplish the task. After 20 minutes of struggling with the system timing out on my phone she eventually did the alternate way that could have been accomplished 20 minutes prior. It was just of waste of my time and hers. I felt she could have handed the situation better.
Frederick BChristine was amazing and helped us with all our needs.
Bridget TChristine was amazing. She always is. She was helpful and pleasant and made the experience very seamless
ANYOH KAwesome service from star to finish
Raymond CAwesome mobile pick up service. Will be using again in 2 weeks. Easy and convenient. ⭐️⭐️⭐️⭐️⭐️
Trey PFriendly - easy and fast to get our UHaul.
Stephanie DDid a great job 👍
james cFriendly service. Cold water. Snickers bars! What more could you want
Akeem GAngel has great excellent customer services skills.
SAMUEL VGreat overall costumers service.
Giovani RChristina was extremely helpful with the rental and we had a great experience
Anyoh KEverything good
Joseph WChristine was extremely nice and understanding. We were running a bit behind unloading our things from the U-Haul in to our storage unit. Thankfully our storage unit is at the drop off location. She stayed after to ensure we didn’t have any further questions or need additional help. She had cold bottles of water for us as well! She was an absolute gem!
Erinn CCustomer service was great
Kiara BNo comments
Roman BVerify all lights are working properly before renting a truck out, especially when I had to do mobile pickup instead of being able to pick up in person like I had asked for in my original reservation. Uhaul changed my reservation and pickup location, charged me more for it when they said they wouldn't, then gave me a truck with a headlight out when I had to drive across the state and part of the drive was in the dark.
Kristan RTruck was filthy, had a broken mirror, had an engine light that was on, was told it was related to the gas cap and shouldn’t cause a problem. No other trucks available.
Susan BRental agent Christine at the Sunset location was absolutely excellent. Christine was very thorough explaining the rental process, addressed all my questions, and went over the truck making sure everything was ok. As a retired business owner it is always nice to see an employee who goes above and beyond and Christine demonstrated that quality.
Cosmo BThe customer service agent was awesome she was very professional answered all my questions and listen to my concerns
Anthony Pafter hours drop off too complicated with all the picture taking
donny lEasy check in and return. The staff was super friendly.
Melissa LDropped off on Labor Day They were closed
David FFantastic customer service... very clean facilities.
Ruth GFriendly rep, very quick and easy reservation, pickup, and drop off.
GUILLERMO PGreat service and staff will recommend to my friends
David LRated average because even though the staff was great...I didnt like your customer service policy where there is NO coverage during lunch time...I had an incident while every one was at lunch and i had to wait til someone else came along to help (20-25 mins later)...please change this policy where THERE IS some coverage. Thank you
TYRA RPositive experience! I did most everything on line ahead of time and all went very smootg!
jack wVery friendly and professional. Clean and organized.
James PTrailer was extremely dirty inside and out. On my pre-trip inspection, I found one tire with very low tire pressure. It was at 25 PSI. I had to inflate it to the recommended pressure. Both of these items should have been addressed prior to my rental. I should charge a cleaning and maintenance fee to UHaul.
Bobby PMike was awesome the truck was fun to drive but not to load and unload😳😬😊. I may be needing another one in march. Also I am hoping I get a credit back for driving it less then expected I put more gas then I needed to and returning it earlier then expected Thx
Irene FSide mirrors not adjustable. Could not see traffic to the right or the left
Lawrence GI think you guys rock stay blessed
Timothy DFor contract: 70625124, you have long used my email, which is danburtt@gmail.Com , but I am not the client and have never rented in NV. PLEASE REMOVE MY EMAIL FROM THIS CLIENT’S PROFILE!
Dan BThe location was excellent however, we had a very poor experience with this rental. Our pickup location was changed several times, including the morning of our move. We had to drive 30 minutes, instead of 10 minutes, to get the truck. We were also delayed in getting the vehicle. Instead of picking up at 8am, we were told the revised location didn’t open until 10. It actually opened at 9. We had to ask our movers to rearrange their arrival time since we didn’t have the vehicle as originally arranged. The final insult was the truck was on empty when we picked it up. U-Haul charged us .89/mile and forced us to drive extra miles to get the truck. This was a poor experience. No disrespect to the staff at the pickup/drop off locations. They were awesome. Would I recommend U-Haul? Not with a glowing review. Moving is stressful as it is, but it was made more so based on our experience.
Craig MWe rented from SoCal to Vegas for a 3day rental. On day 2 we got to Vegas and the house we were supposed to move in fell thru and we were basically stranded. We called and Uhaul accommodated us by extending the rental until we found a place. THANK YOU SO MUCH! John
John Routstanding
Lewis BEverything was satisfactory.
MARGARET AThe left strap for the tire on the trailer was completely tangled and we were unable to strap the left tire in. Thankfully we were able to make it to Utah with no issues, but lost an hour trying to untangle the strap. Other than that we had no other complaints.
Phillip TToo Far
ALMA H