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Michael V
Customer Reviews for Towne Storage West Jordan LC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was perfect. Needed a last minute truck and the attendant was very helpful. I was in and out in less than 10 minutes. Very impressed.
GIOVANNI CThe check out process was extremely painful 😣 I had to keep getting a code. Every time I took a picture to add it to the profile. It was so so very painful. I was taking pictures of the interior when it logged me out a 4th or 5th time. And then said I didn't have a reservation anymore. So I assumed I got through the check out process enough.
JENNIFER FThey had the truck ready when they said they would. They were friendly and answered our questions. The delivery went well and we had the truck back when we said we would. Everything went well.
LYNN LThe van I rented was filthy. The steering wheel was sticky , the seats were dirty and the drivers compartment floor was in serious need od vacuuming and a wash. The cargo area had a thick layer what appeared to be mulch. Also the windshield wipers are in need of replacement.
ANTONE NThe service at the location was fantastic. The website and app were not, though. Both me and the lady helping at the location were having issues with with the website. It took 30 minutes to pick up the truck because the website would not load for the majority of that time.
Amanda OGreat job, easy communication I’m believe it was Luke and took care of us.and did a really great job. Thanks.
Kevin BWe returned the Uhaul to the assigned lot on a Sunday but no one was working this day and Uhall’s were parked everywhere and every which way. There was no space left for a 15’ truck so we parked in an odd space.
AMY MAgent was very kind and helpful! Would definitely rent here again!
tatiana aThe service was awesome!
Bob WFriendly agent, he is very helpful. Thank you! Pat
Pat KNot a thing! Service was excellent and professional. Very understanding and easy. Will recommend to others.
Shawn SYou all did amazing and super friendly staff! Made my moving day that much easier and were very satisfied
Joseph AThe biggest issue I had was the inside of the windows needed to be cleaned. Most noticeable in the evening sun shining in. This seems to be a problem most times I rent no matter where
Delroy GOnly rated lower based on location. Wasn't sure where to park the truck upon return and missed the entrance because I want sure which spot to enter at. Needs a sign out front probably.
Connor FIt was so easy! Thank you.
Denise PFast and easy
Lisa CUhaul was not ready for me to pick up at my original order time.
brett KOffice guy is a good dude.
Nate GFriendly service, quick checkout, made otveas.
MIKE MHorrible experience. Was not told that even if we didn’t have truck 4 days that Uhaul decided on for us that we would not get money returned. $700 for 1.5 days is ridiculous
Charianne MFriendly and clean establishment. Truck was clean . We had a mishap . Our situation was unique and unfortunately we had to return the uhaul and only charged for mileage..
Eric SPersonable and efficient customer service. Very likable staff.
John TAs I don’t have a large vehicle to haul bigger purchases home, and delivery wasn’t an option. This was the best next thing.
Bryan NThe customer service is Always great at this location, the rug has a little dirt ,but everything else ok.
Gloria DGreat staff! Seamless checkout / check-in process.
Jacob HIs nice en faster
Oscar GThe lady that helped us was incredibly helpful and kind. Really went out of her way to make sure we had what we needed.
Jeff ATruck was ready and they provided great customer service.
Ryan TThe after hours key drop off area was difficult to find. It would be nice if it were more clearly marked for customers. Management was incredibly kind and understanding though. Would rent here again!
James AThis is the third time I've used this location and I have had only the best customer service. I would recommend it to anyone!
Shannon JThis place has the best customer service, any customer will be happy in the future .
Chett HI was very happy with everything.
Nelson BThey were nice to work with. The vehicle was well maintained.
Christian MVehicle could have been cleaner.
Stephen AExcellent customer service!!
Kent NExcellent customer service, friendly people
jonathan rThere was sunflower seeds inside the cab when I received the truck. Other than that it was good
Erwin PNothing, Amanda was great 😃
Sandra DLuke was very understanding and super helpful!
ARIANE TThe exit... where is it when you return the truck.?
Raymund CWell I had an appointment to pick up my uhaul at 8am and supposed to be able to check in with my phone. That didn’t work. Worker who lived above the rental place didn’t show up until 840am. Then him or customer service were unwilling to help me out since I was loosing time on my rental. Since this employee is unable to use an alarm clock or respond to the alarm of the building going off since he couldn’t lock a door. I lost a total of 1 hour to complete my job and uhaul did jack shit to value or care for a customer. Since Luke caused all this by not being a responsible person and using an alarm clock.
Matthew CThe only complaint I have is that the back of the truck had a very heavy smell of cigarette smoke.
Dale M