Customer Reviews for Trac Automotive
(U-Haul Neighborhood Dealer)

26 reviews

410 E Chatham St   Metamora, IL 61548

(309) 367-4410

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(309) 367-4410

410 E Chatham St
Metamora, IL 61548

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

James D. 
Rating:
4.0

Customer did not leave a comment.

JOSE R. 
Rating:
5.0

Online - saw no people.

Gregory S. 
Rating:
4.0

Excellent

Daniel N. 
Rating:
3.0

Customer did not leave a comment.

WENDY D. 
Rating:
5.0

Customer did not leave a comment.

Gary L. 
Rating:
1.0

I was lied to twice and feel like I was forced to rent the auto transport trailer... Your reps changed the price 3 different times....Made my car buying experience suck and on top of it all I had to drive a extra 30 some odd miles to go get the trailer that was suspose to be there not very happy about this... Hey you live and learn...p

JUSTIN C. 
Rating:
5.0

Good service

THOMAS B. 
Rating:
3.0

The return process is absolutely horrible. It was not the location's fault. It's uhaul itself. The return online check out would not recognize my location & I couldn't move forward with the online return. I was charged an additional day rental & insurance for a truck sitting in the parking lot. I attempted to call, chat & email for 5 hours with not a single contact made. I am soooo incredibly disappointed with uhaul. This was a $1000 move & I have been treated like I dont exist. I swear I will never use uhaul again even if it means I pay more somewhere else. And, the movers I booked through uhaul were terrible. I have plenty of damaged property due to them. Other than the pick up location which was wonderful, this whole process has been awful, frustrating & time wasting. Shame on you Uhaul.

Kenneth S. 
Rating:
4.0

Customer did not leave a comment.

Rich S. 
Rating:
3.0

Customer did not leave a comment.

Geneva S. 
Rating:
5.0

Customer did not leave a comment.

Rebekah N. 
Rating:
3.0

Customer did not leave a comment.

Bethany D. 
Rating:
4.0

The pick up location should be able to inform you on your drop off location on a one day, one way rental. In my case they could not. I had to receive drop off location via text message later(while driving) from Uhual.

jon G. 
Rating:
4.0

Customer did not leave a comment.

Brad R. 
Rating:
5.0

Customer did not leave a comment.

rhonda B. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Dick S. 
Rating:
5.0

There was not a ladder in the back of the truck, that would have been highly useful and I had to lift everything into the back of the truck.

Susan G. 
Rating:
5.0

Customer did not leave a comment.

Terri W. 
Rating:
2.0

Despite the fact that I received 3 separate emails confirming my reservation after I made it, (not to mention talked to 2 separate representatives who confirmed it on the phone)they had the trailer double booked when I arrived to pick it up. They were not going to let me take the trailer and I stood there for 45 minutes talking them into it.

Ty S. 
Rating:
5.0

Everything went fine! Really cant think of anything to change! Thank You!

Angela H. 
Rating:
5.0

The owner was extremely helpful and was super friendly.

Tara C. 
Rating:
5.0

Customer did not leave a comment.

Dennis R. 
Rating:
4.0

The latches on the back door were frozen then the door itself was frozen shut. I know the weather was crazy but took me 30 minutes to get it open. Otherwise no complaints.

Deborah L. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
No reviews have been submitted for this location.

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