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Cathryne S
Customer Reviews for Tractor Bobs LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had a reservation to pick up the trailer at 9 am. Both employees said they had other things to do and did want to rent it to me... it wasn't til I ask where another uhaul was fir one of them to finally help me. It took over an hour to get checked out. And at that. I hooked up my truck to the trailer. Most Uhauls come out and hook up for you. I will find a better place to rent from next time
JERRY AIt took two hours to get it and then the box was not easy to find. There were drinks in it.
MARSHA STractor Bob’s was great. Their U-Haul representative was awesome. Location was easily accessible and drop off could happen anytime during the night. Definitely recommend this place.
Karen CNothing needs to be done. Uhaul has the best customer service I have ever used. The app is very easy to navigate, and that is coming from a 55-year-old. Keep up the good work.
THOMAS SThe vehicle, facility, and staff were acceptable. Paying almost $136 for a 24 hour, local rental was not.
CYNTHIA Rfast service
BRIAN RGreat customer service at location Tim was so helpful and sweet.
Heidi D.....
Karen PMove closer to Melissa TX.
Stephanie OAbsolutely nothing. I arrived about 20 minutes after closing and after calling the number a worker came back to assist me. With my family needing the a tow dolly to help move our other vehicle this really help keep us on track for our schedule move 1200 miles away. I stopped at 3 other locations between Ardmore, Ok and Gainesville, and they were not very helpful in helping me locate a tow dolly but this uhual went above and beyond for us and kept us on schedule. Thank you very much for that!
Austin BThank you
Shawn SIt was great 👍
HAROLD FFantastic customer service, very well organized and managed, with care to the customer.
Randy RWill the man behind the counter Mr. Tim is a great man and a gentelman.
Abdullah YTim was very professional and knowledgeable of equipment, city and answered any questions I had. I highly recommend this location for any all moving needs.
VIRGINIA ONone
Randy RBest place i ever rented from
Carol CAll good.
Randy RNone
Randy RNothing! This location is great
Darrold PIt was awesome. Picking up the equipment in KS everyone was so friendly like family. Helping me get a better idea of options based on what I was planning to do. When I returned it in TX it was exactly the same. You have a great set of people that have sold me for life. As easy as this move is I will be using U-Haul again. Keep up the great work. Thank you for helping my family!!
BRANDON CTim was absolutely phenomenal!! He walked me through the entire process and made sure I understood my contract completely. He was very professional and answered any questions I had without getting frustrated. I would highly recommend this location and working with Tim.
Tashena VNot charge people for equipment they didn't receive. Return the truck on time in your system. NOT OVERCHARGE YOUR CUSTOMERS!
STUART FGreat customer service
Scot VNothing! Great product, great service. Tim was the best.
JOHN TThe gentleman that assisted me was extremely kind and customer focused. I will return to this location the next time I need a U-Haul.
Angela HI informed the adjent at drop off location re concerns about secure chains on the trailer.
Garett V