Customer Reviews for Trader Jon

Make sure the vehicle is clean and safe to drive before signing it out to someone. The interior of the cab was dirty as was the bed. The passenger side wiper came apart before leaving the lot (in a rain/snow event). The dealer swapped that one out, but before going 4 miles outside Chillicothe the driver's side wiper came apart which I had to replace. The driver's side front tire only had 15 lbs of air which again I had to remedy. Not a good start to my moving experience.

Led lights inside box of truck

Needed a truck for a few hours they were open and quick to supply a truck for my needs

I was only able to pick up at this location after waiting at another pickup location where no one showed up. It wasn't the easiest experience but I blame it on covid. Would have been nice to have received a discount from U-Haul since I had to drive a number of miles to finally get the trailer I requested.

I have NUMEROUS reasons why this was a poor experience. 1. I was charged a wrongful drop off location fee of over $350, and all because they didn't give me specifics as to how the process works, and made them drive a whopping 60 miles to drive off their truck. 2. The online check in is different than the 24/7 check in, but I wasn't told that. The person who ran the store wasn't even present, and said he didn't want to come help me unless he HAD TO. 3. Because of the POOR check in process, I was almost 30 minutes late to where I needed to bring the truck. I was 4. The website and check in process as a whole is very difficult and confusing to navigate. 5. The customer service was EXTREMELY RUDE, and not at all helpful. 5. There were added charges I wasn't made aware of until I officially checked in. I will not be using this awful process again, and I will make sure any other person I come in contact with will know just how POOR of a business model this company is. So disappointing.

Wonderful! He called to let us know that the roads were getting slick and to be careful, not to rush. That was so kind of him! Will definitely be going back!!

Everything was reported as going well. Thank you for the support.

John was very helpful and able to deliver the truck even in extreme weather conditions. Will certainly use his location again.

nothing Jon was a great guy to deal with

Excellent service. We could not have been more pleased.

Never get reimbursed for using less than estimated mileage

I only said "NO" to the clean and maintained part because we started out at night and with the filthy windshield with all the bugs, it was very hard to see. Inside the truck was clean!. As for maintENANCE....the truck pulled to the left pretty hard making a 1350 mile trip fun!!!

Great service!

Very very small messy lot

I think y'all are excellent at false advertising. $29.95 for a rental... Ha, by the time you get done sticking it to people (who have no other options except to rent a truck or lose everything they own)... It's a $140. Which is crap. I rented a uhaul from Kansas city to same town for $136 (which was still horrible). However, Saturday we rented one, used half the mileage we did from KC trip and it's was more money. I hope I NEVER have to use another Uhaul again. They drive like crap! And are RIDICULOUSLY expensive!

Good drop off location. Owner of location very kind. Parking lot is small, but I'm guessing the snow affected that aspect.

He was great. Gave personal service and was nice to work with. Made me feel very valued. Need to supply him with many trucks as he was outstanding.

Jon, owner of Trader Jon was fantastc to work with. Could not of ask for better service. If renting in Chillicothe highly recommend Trader Jons.

We were thankful to be able to rent a uhaul for a great price but had gotten off to a later start in the day and could not postpone our plans to haul items. It was dark when we hauled and the trailer lights were malfunctioning the entire time.

Great service!

Great customer service!

Truck ran great from Missouri to California, only problem it poured down rain and the front window dripped on the seam on drivers side, other wise car trailer and truck was great

Everything thing good and very accommodating

Excellent customer service

Just keep on with the awesome customer service at Trader Jon. They are absolutely awesome to work with and go above and beyond to make sure you are completely satisfied!!!

The only issue is that I originally booked the U-Haul online on June 27, 2018. I received my confirmation of the booking with the preferred location listed as I requested. When I never received any further communications from U-Haul, I decided to move forward and stopped by Trader Jon's to pick up the truck an hour earlier than requested on my booking. I am glad I did because he had no record of my booking through his location and when he called the main office for U-Haul, they told him that they actually needed me to pick up the truck in Brookfield, MO approximately 33 miles away as I listened over the speaker phone. The representative stated that U-Haul had attempted to text me and call me at the number provided which was not the truth because I had the phone with me at the time and showed Jon that there was no missed calls, voicemails or text messages from anyone at the U-Haul site. Luckily, Jon was able to contact the vendor at Brookfield and make arrangements to swap out trucks so I could go ahead and take Jon's last truck on site which matched my booking of the 15 foot truck. My suggestion would be this, IF U-Haul representatives attempts to contact the customer with absolutely no success, then maybe they should contact the customer by email, phone or text which ever they had not attempted and also notify the U-Haul vendor to alert them of the situation also.

UHual pickup at Trader Jon's is excellent! Great customer service, knowledgable individual who extends extra effort to ensure the customer is satisfied before leaving the site.

We had trouble with the ramp not raising up high enough to lock it in.

website indicates that location opens at 10:00 AM on Sunday--although my reservation wasn't until noon I drove to the location at 11:00 am and the office was locked. tried to call the number provided, no answer. attempted to call several times both before and after my scheduled reservation time but received no answer. had to speak to the HQ team, who had to call the regional manager to find the person who operated the location. the person on the phone was very helpful and was in the process of transitioning my rental to a 24 hour rental when the owner finally showed up (15-20 minutes after the scheduled pick up time). I asked the representative if there was anything they could do to to offset the trouble, she offered extra miles (which I didn't need) but once the owner of the local office showed up she did not end up making those changes. The local owner charged me for the $45 insurance without asking (I'd booked the reservation intentionally not signing up for the insurance). Once I saw it on the receipt he offered to call in to cancel it (which he made sound like a hassle and which would have taken MORE of my time) so I chose to just pay it anyway--a convenient way to get extra money from customers if you ask me.

No improvement needed

truck was in bad shape, dents scratches etc.. but the comment I got when I said anything about it is well you paid for extra insurance so you don't have to worry about it. I also stated about the staining of the floor and that it was dirty inside but nothing was noted or said. when dropped off got charged because it was dirty?? Don't feel that that is right and think it should be credited back to credit card. Have NEVER had this problem before!!

Thought we was paying 230 and paid over 290 was sadly disappointed as we was on limited funds

Great help with changing my reservation. Trader John where rented was extremely helpful and nice. Aamco where I returned it is top notch! thanks!

As the vendor said himself he wasn't really experienced in dealing with uhaul being somewhat new to the process. I was to pick up a truck in Brookfield 30 miles away and my reservation got changed by uhaul. He was unaware Uhaul always credits those extra miles back to a client if they have to drive a distance to get a truck at another location and they wanted to charge me double the price my rental should have been if I was unwilling to drive 120 miles out of my way to bring the truck back to his location.

I was not happy with this location for a couple reasons. 1. I being a female not really knowing much about hooking trailers up was the one that had to do because no one in the store at the time I rented the trailer knew how to hook it up. Therefore meant I had to do it. 2. No one came out of the building to even check and make sure I got it hooked up. Therefore I did it myself and it ended very badly. I feel horrible that the trailer now has hole in the front of it due to it coming off the hitch and ramming into the back of our truck. Which resulted the 3 way hitch went into the front of the trailer.

Nice place, pleasant owner

The staff was not immediately available when I went to drop off equipment. They did not answer phone or return call despite several attempts to contact them. It was not obvious that the staff location was in the building next door to drop off location / location with Uhaul sign. National customer service was very helpful in locating staff. Staff was very apologetic and helpful once they arrived.

I honestly don't know how you could improve it. I was very impressed and John Martin is a superb manager.

Jon was very helpful, always answered the phone or called back immediately and was great to work with.