When someone calls because of a situation trying to explain why the person is going to be late not meaning to be please listen and be kind not everything is in their control. We understand your time is valuable and they aren't trying to be difficult. It was a circumstance out of anyone's control.
DANIEL B
Customer Reviews for Trader Jon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The locations manager was rude and difficult. I was quoted $149.00 for a 10' van for over night. I was charged $406.92 in all and I had to drive the van round trip for the convenience of the owner. I will not go to that location again.
david bNot a thing! Everything was the way it’s supposed to be…really smooth and easy. The interaction between us was just so smooth. Thank you so much for making the experience great.
JOHN SI'm just glad it was available for my moving needs... n the weather wasn't accommodating the 1st time 1 rented it... went from 2 days to 3 day's cause of crazyyyy Mo weather.
Kitty WJohn is awesome and very helpful!!
THEODORE PThanks, we appreciate your excellent service!
Mark MVery impressed with the excellent customer service. Trader Jon is very accommodating.
ROMME DJon is very helpful and accommodating.
Michael WMake it easier for short people to get in.
LINDA MAs a senior citizen it was great service. Joe guided me to where the trailer was to be parked and he unhooked the trailer for me. Very easy check in.
EDWARD WExcellent service.
ROMME DJohn was very helpful you are lucky to have a guy like him
RANDALL BBad tire on trailer no brake fluid in master cylinder
Justin CLittle confusing on where to check in if you had never been there before.
Shawn HCustomer service at the drop off location was very poor. The owner of the facility needs to be more helpful not just say park the truck in one spot, the auto transport in another and drop the key and that he will deal with it tomorrow. Also, the U-Haul app sucks! If it wasn’t for the lady that helped me when I called and waited for a half hour to get a customer service rep to answer, I would probably still be trying to check out. Something is simple as letting the customer know to use the website instead of the app should be a top priority for the company to inform a customer when the app is not working correctly.
Johnie DVery nice place. Very nice people that helped me.
kenneth RThe truck engine light came on shortly after driving it. Then the air conditioner didn't work the entire time I used it. However, the gentleman was very kind and had good conversation as we were getting ready for the truck.
Krystal MThe truck wasn’t even the same size I ordered. It wasn’t above 3 quarters of a tank when I got it. The ac didn’t even work and it was 80 degrees out. I’ll use another moving company. I’m not impressed with uhaul at all.
Natalie GMake sure it is water proof in mom’s attic.
Samantha BCould not have asked for a better experience. Would definitely recommend
Carl MTrader Jon is amazing to work with. He explains everything to you including what every cost is and why it’s there. A great place all the way around.
Cailin DPerfect thank you!
MANOA LFuel was almost on E
Debbie VWrong truck, had to refuel before getting home from location, 20 miles, no appliance dolly that was reserved
Tim BAwesome place, the people are very polite and concerned with our moving needs. John is very professional. Thank you
Annie DYou all was very polite and helpful.I would recommend you to everyone. Thank you
Annie DThe original drop off location was MFA in Chillicothe, MO. When I got there around 2:30 to 3:00 on Friday afternoon, 8 Sept, there was no one there and no indication it was even a U-Haul location. So, I called another dealer in Chillicothe, MO--Trader Jon. So, I dropped the truck off there and he said he would process it in that afternoo or Sat at the latest. It was not until Monday, 11 Sept that I received a call from U-Haul saying the truck had still not been turned in and I was subject to extra charges. It was then processed in on Monday afternoon. It would appear that both these dealers were too busy with their other business ventures to take timely action for U-Haul.
ROGER BThe employee was very nice, but failed to document that I returned the truck and dolly. I received a text staying that my equipment hadn't been returned. Moving is stressful enough. I shouldn't have to make sure your people are doing their jobs.
Colleen HThe location is confusing because it's also an antique store business. My Google maps took me to the store but the U-Haul trucks get parked in the back. It's on a busy street so I had to turn around and reroute. But it was an alright experience, I figured it out.
Steven SYou could improve the service by not reserving equip in my name when I didn’t reserve it … FRAUD !!!
JON MHave the trailer or other available at a location near to them.
Daniel MVery well run operation, very efficient.
Michael WGood Agent at this location ! No need to change a thing here !! Put more money in this Agents pocket !!
rANDAL NScheduling for pickup and drop off would have shorted me 2 hours of use until I called the drop off location and discussed it with them. It all worked out well. I didn't see an option to rent the truck and trailer for longer than 3 days or I would have. Returning the truck with. 1/4 of a tank instead of full is a pain to try and work out Other than that it was good the equipment was well taken care of and clean.
Michael DEasy drop off procedures
Danielle HAgain nothing. The owner of Trader Jon’s was kind and helpful! Thank You!
Lisa BALWAYS GR8 FRIENDLY SERVICE
SHERRI SThe staff was friendly and very helpful.
Jason STrader Jon UHAUL was very easy to work with! Communication was wonderful and friendly!
Aaron Hgood helpful staff
SAMANG KEven though he was busy with another customer, he attempted to contact me and work through glitches.
Al FTrailer was ready and service was quick
Chris SJon always has everything ready for me and makes sure what ever trailer or truck I'm using will go the distance. I cannot think of anything that could improve service other than more large size trucks.
DEBBIE ROnly location in area.They do not check in vehicle right away as I think they should do
JOHN CThe owner was amazing, extremely helpful!
Gary HThe app was a frustrating experience. I was over an hour trying to get the truck picked up and returning the truck was just as frustrating. I finally had to find a real person to help both times. It was raining and the truck leaked and ruined some of my things.
Marc TEverything was just fine he was very informative
melody fEnjoyed the manager. Equipment was great.
Dave AI have used at least 6 U-Hauls in the last 3 years. I have always dropped them off at Traders Jon's and this year picked them up from there. I get great service every time.
DEBBIE RThe previous renters used it and left it with grain in it my furniture had Grain all over it i am having to clean my mattresses due to how dirty it was left!
SHANDA FJon is awesome to work with. Very friendly and always willing to help. I will not work with anyone but Jon when I need to rent a uhaul.
Amy W