Customer Reviews for Trader Jon
(U-Haul Neighborhood Dealer)

150 reviews

1201 N Washington St   Chillicothe, MO 64601

(660) 240-9074

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 9 am - 4 pm
  • Sun: 10 am - 3:30 pm
Special Operating Hours
  • 5/28/2022 - 5/30/2022: Closed

Services at this Location:

Contact Us

(660) 240-9074

1201 N Washington St
Chillicothe, MO 64601

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 9 am - 4 pm
  • Sun: 10 am - 3:30 pm
Special Operating Hours
  • 5/28/2022 - 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ryan R. 
Rating:
4.0

The app was a frustrating experience. I was over an hour trying to get the truck picked up and returning the truck was just as frustrating. I finally had to find a real person to help both times. It was raining and the truck leaked and ruined some of my things.

Marc T. 
Rating:
5.0

Everything was just fine he was very informative

melody F. 
Rating:
5.0

Enjoyed the manager. Equipment was great.

Dave A. 
Rating:
5.0

I have used at least 6 U-Hauls in the last 3 years. I have always dropped them off at Traders Jon's and this year picked them up from there. I get great service every time.

DEBBIE R. 
Rating:
5.0

The previous renters used it and left it with grain in it my furniture had Grain all over it i am having to clean my mattresses due to how dirty it was left!

SHANDA F. 
Rating:
5.0

Jon is awesome to work with. Very friendly and always willing to help. I will not work with anyone but Jon when I need to rent a uhaul.

Amy W. 
Rating:
5.0

Customer did not leave a comment.

Rick R. 
Rating:
3.0

The landing where the key drop box is located is extremely dangerous. There were no locks on any of the key boxes.

Barry S. 
Rating:
5.0

Customer did not leave a comment.

LAURINE K. 
Rating:
1.0

Customer did not leave a comment.

STEVEN C. 
Rating:
5.0

Very easy to work with. Check in and out was very smooth and easy.

MICHAEL H. 
Rating:
3.0

After making the reservation, coming to the location the service representative said “Bold of you to assume I have a truck for you.” so I hope that once a reservation is made that guarantees the vehicle will be available when scheduled.

Hannah L. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY D. 
Rating:
5.0

John was extremely helpful and patient!! Would definitely recommend to anyone!!

ASHLEY D. 
Rating:
2.0

When I dropped off the trailer it was a little difficult to find the office. It was inside an antique store. Didn't have any UHaul signs visible in store. Did see signs in the office when I asked for help. Told “UHaul guy wasn't in and to leave trailer in parking lot.” Individual I spoke with could not answer any of my questions.

Edward W. 
Rating:
3.0

Customer did not leave a comment.

KADIN R. 
Rating:
5.0

Jon has always been very helpful. I have made four trips with a u-haul up to Chillicothe and he has always been able to assist me or even check up on me if I'm run in to bad weather and been a little late getting there. I had to make a trip back down to my house in New Mexico and he got me just the right size trailer to take my necessary stuff home until I could make my last return trip back to Chillicothe. Great customer service!

DEBBIE R. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Jon did a amazing job going up and beyond making sure we had what we needed and helped us when the district dispatch tried to over charge us at a different location. Jon makes sure you get what you need, when you need it, for the price your quoted.

ANDREW W. 
Rating:
4.0

Customer did not leave a comment.

COURTNEY W. 
Rating:
5.0

Customer did not leave a comment.

DEBBI C. 
Rating:
5.0

Customer did not leave a comment.

JANET L. 
Rating:
1.0

Don't over book your trucks/ don't customers you'll reserve them one truck and rent it out to another.

MISTY F. 
Rating:
5.0

Awesome service .

Jerry G. 
Rating:
3.0

I could not pick up trailer at 9am as scheduled because location did not open until 9:30

BRETT P. 
Rating:
1.0

POSs poor due to the fact that I didn't get a u haul someone at the location is apparently using my credit card to reserve trucks I haven't reserved one

JON M. 
Rating:
4.0

Customer did not leave a comment.

Heather K. 
Rating:
5.0

Nothing, everything was great

TERRY R. 
Rating:
3.0

The truck we rented had a heating problem and I had to add two gallons of antifreeze. Not what I wanted to do while moving

Angela C. 
Rating:
5.0

Jon was great to work with. Great customer service

WILLIAM C. 
Rating:
5.0

Very easy drop off, and staff very friendly, highly recommend.

Timothy H. 
Rating:
5.0

On time and professional

Michael G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
2.0

Find different dealer more accommodating

COLTEN M. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

I am a older man and had two back surgery and hard for me pickup trailer hitch if the trailer had a jack on it that would greatly appreciated 🙏. It was a 6x12 trailer. Thanks.

Dan W. 
Rating:
5.0

Customer did not leave a comment.

DEBBIE R. 
Rating:
3.0

Make sure the vehicle is clean and safe to drive before signing it out to someone. The interior of the cab was dirty as was the bed. The passenger side wiper came apart before leaving the lot (in a rain/snow event). The dealer swapped that one out, but before going 4 miles outside Chillicothe the driver's side wiper came apart which I had to replace. The driver's side front tire only had 15 lbs of air which again I had to remedy. Not a good start to my moving experience.

VERLON P. 
Rating:
5.0

Customer did not leave a comment.

Scott K. 
Rating:
5.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

WALTER R. 
Rating:
5.0

Customer did not leave a comment.

Logan C. 
Rating:
3.0

Customer did not leave a comment.

ROBERT E. 
Rating:
5.0

Led lights inside box of truck

DARIN N. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Eric E. 
Rating:
5.0

Customer did not leave a comment.

MALDEANNA L. 
Rating:
5.0

Customer did not leave a comment.

Ronald F. 
Rating:
5.0

Needed a truck for a few hours they were open and quick to supply a truck for my needs

Eric C. 
Rating:
3.0

Customer did not leave a comment.

Gragory G. 
Rating:
5.0

I was only able to pick up at this location after waiting at another pickup location where no one showed up. It wasn't the easiest experience but I blame it on covid. Would have been nice to have received a discount from U-Haul since I had to drive a number of miles to finally get the trailer I requested.

kathy S. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
1.0

I have NUMEROUS reasons why this was a poor experience. 1. I was charged a wrongful drop off location fee of over $350, and all because they didn't give me specifics as to how the process works, and made them drive a whopping 60 miles to drive off their truck. 2. The online check in is different than the 24/7 check in, but I wasn't told that. The person who ran the store wasn't even present, and said he didn't want to come help me unless he HAD TO. 3. Because of the POOR check in process, I was almost 30 minutes late to where I needed to bring the truck. I was 4. The website and check in process as a whole is very difficult and confusing to navigate. 5. The customer service was EXTREMELY RUDE, and not at all helpful. 5. There were added charges I wasn't made aware of until I officially checked in. I will not be using this awful process again, and I will make sure any other person I come in contact with will know just how POOR of a business model this company is. So disappointing.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Wonderful! He called to let us know that the roads were getting slick and to be careful, not to rush. That was so kind of him! Will definitely be going back!!

Michael V. 
Rating:
4.0

Everything was reported as going well. Thank you for the support.

Dawson A. 
Rating:
5.0

John was very helpful and able to deliver the truck even in extreme weather conditions. Will certainly use his location again.

Bradford W. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Benjamin L. 
Rating:
5.0

nothing Jon was a great guy to deal with

Glenn A. 
Rating:
5.0

Customer did not leave a comment.

Dennis M. 
Rating:
5.0

Excellent service. We could not have been more pleased.

Amy C. 
Rating:
3.0

Never get reimbursed for using less than estimated mileage

kelly J. 
Rating:
4.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

Roger B. 
Rating:
3.0

Customer did not leave a comment.

Claretta L. 
Rating:
3.0

I only said "NO" to the clean and maintained part because we started out at night and with the filthy windshield with all the bugs, it was very hard to see. Inside the truck was clean!. As for maintENANCE....the truck pulled to the left pretty hard making a 1350 mile trip fun!!!

Christopher L. 
Rating:
5.0

Great service!

laura M. 
Rating:
2.0

Very very small messy lot

shelby L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
4.0

Customer did not leave a comment.

david M. 
Rating:
4.0

Customer did not leave a comment.

HARRY E. 
Rating:
4.0

I think y'all are excellent at false advertising. $29.95 for a rental... Ha, by the time you get done sticking it to people (who have no other options except to rent a truck or lose everything they own)... It's a $140. Which is crap. I rented a uhaul from Kansas city to same town for $136 (which was still horrible). However, Saturday we rented one, used half the mileage we did from KC trip and it's was more money. I hope I NEVER have to use another Uhaul again. They drive like crap! And are RIDICULOUSLY expensive!

Jennifer E. 
Rating:
4.0

Good drop off location. Owner of location very kind. Parking lot is small, but I'm guessing the snow affected that aspect.

Patrick L. 
Rating:
5.0

Customer did not leave a comment.

Jared C. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

He was great. Gave personal service and was nice to work with. Made me feel very valued. Need to supply him with many trucks as he was outstanding.

BONNIE H. 
Rating:
5.0

Jon, owner of Trader Jon was fantastc to work with. Could not of ask for better service. If renting in Chillicothe highly recommend Trader Jons.

Carol L. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
3.0

Customer did not leave a comment.

Patricia H. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

We were thankful to be able to rent a uhaul for a great price but had gotten off to a later start in the day and could not postpone our plans to haul items. It was dark when we hauled and the trailer lights were malfunctioning the entire time.

tiffany R. 
Rating:
5.0

Great service!

David M. 
Rating:
5.0

Great customer service!

David M. 
Rating:
3.0

Truck ran great from Missouri to California, only problem it poured down rain and the front window dripped on the seam on drivers side, other wise car trailer and truck was great

carol D. 
Rating:
5.0

Everything thing good and very accommodating

mark J. 
Rating:
3.0

Customer did not leave a comment.

Brennen H. 
Rating:
5.0

Customer did not leave a comment.

carol K. 
Rating:
5.0

Customer did not leave a comment.

WILLAM N. 
Rating:
5.0

Customer did not leave a comment.

Ed D. 
Rating:
5.0

Excellent customer service

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Gary F. 
Rating:
5.0

Just keep on with the awesome customer service at Trader Jon. They are absolutely awesome to work with and go above and beyond to make sure you are completely satisfied!!!

VERLON P. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

The only issue is that I originally booked the U-Haul online on June 27, 2018. I received my confirmation of the booking with the preferred location listed as I requested. When I never received any further communications from U-Haul, I decided to move forward and stopped by Trader Jon's to pick up the truck an hour earlier than requested on my booking. I am glad I did because he had no record of my booking through his location and when he called the main office for U-Haul, they told him that they actually needed me to pick up the truck in Brookfield, MO approximately 33 miles away as I listened over the speaker phone. The representative stated that U-Haul had attempted to text me and call me at the number provided which was not the truth because I had the phone with me at the time and showed Jon that there was no missed calls, voicemails or text messages from anyone at the U-Haul site. Luckily, Jon was able to contact the vendor at Brookfield and make arrangements to swap out trucks so I could go ahead and take Jon's last truck on site which matched my booking of the 15 foot truck. My suggestion would be this, IF U-Haul representatives attempts to contact the customer with absolutely no success, then maybe they should contact the customer by email, phone or text which ever they had not attempted and also notify the U-Haul vendor to alert them of the situation also.

VERLON P. 
Rating:
5.0

UHual pickup at Trader Jon's is excellent! Great customer service, knowledgable individual who extends extra effort to ensure the customer is satisfied before leaving the site.

Philip P. 
Rating:
5.0

Customer did not leave a comment.

jim M. 
Rating:
5.0

Customer did not leave a comment.

Gary D. 
No reviews have been submitted for this location.

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