People are very helpful, equipment mostly clean. Facility could use some updating.
RUSSELL C
Customer Reviews for Transportation Period Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
While the location was convenient for us, it would be nice to have personal available for faster drop off. We weren’t sure if we parked the truck in the correct spot.
THOMAS WEverything went well from scheduling to pickup, use and return. No issues.
MICHAEL CLocation was clean but not inviting.
THOMAS CDoor was a pain
DAVID GIt’s insane that to bring the truck back to the pickup location is more expensive than dropping it off at a separate location
KEVIN SAlways a life saver When you need a truck Thank you
ANDREW EGreat experience. Driver window leaks when raining hard enough and transmission has a tough time shifting gears unless you let off the accelerator every time it reaches ~3RPMs
JONATHAN MOffer a truck with cruise control.
TIMOTHY RAfter hours drop off
BERNARD OUnit was clean and ready for use. One tracking light on the left fender was out, which I didn't notice until I left the location
MICHAEL SImprove the parking surface condition and the office appearance
KENNETH YEasy online booking. Representative was kind and efficient.
LISA BThe drop off was no contact but instructions were simple.
JAMES CDropped off after hours. Plenty of parking to drop off which was appreciated.
Kevin CDouble check your reservation.
JANET MTruck was old and filthy. I’ve never seen one this nasty. Loud annoying whistle that even the radio couldn’t mask. Cargo area was filthy as well. Wi-Fi did not work for me to return truck. If I ever move again, I’ll use someone else.
Randall HNasty location. Wi-Fi did not work for check in. They rented me the worse truck on the lot. Filthy inside and out, had been wrecked, smelled horrible and there was a hi pitched whistle that was annoying.
RANDALL HLower mileage rate
RODNEY THad to disconnect the trailer Myself from my SUV with no assistance from onsite personnel.
William MThe office parking lot needs lots of help.
THOMAS SGreat service Great location
ANDREW EClosed when we got there
Julie EFriendly and easy. Perfect combo.
KEVIN HWas not my preference and added miles to my trip
TIMOTHY BGreat customer service. Friendly & Professional staff. I've rented here several times and they all been great experiences.
Craig LAlways a pleasure
ANDREW EMake sure truck is clean inside
RODNEY CThe office manager that helped me was very friendly and knowledgeable. Great experience, will use again.
JOSEPH HTerrible customer service. Truck was dirty. Never have it ready on time. Average wait time is an hour. Rosemary the owner is rude and made fun of me.
JAIME KExtremely long wait time to get my equipment 1.5 hrs. The owner Rosemary is very rude. She was condescending and talking about me while I was in the room. They never have the complete equipment ordered and it is always dirty. The truck is never ready, they always have to go get it. You normally have to load all extra equipment by yourself. I reached out to the regional manager Wohab and he has yet to call me back. During our first conversation, while one speaker phone, he could hear Rosemary’s raised tone of voice yet he took her side anyways. Super disappointed and would not recommend this location to my worse enemy.
JAIME KVery thankful for staff to support my drop off on Thanksgiving day. I was not expecting this level of customer support.
RONALD ZGotta spray the cab with Lysol or something between customers - this is the 2nd time I’ve rented a U-Haul from this location and it stinks like weed. Had to drive with windows down
Christopher LJust better gas mileage 30 miles $12.00 gas Not very good
ANDREW EWe dropped off after hours, and there was no one there. We had trouble accessing the app and uploading the required pictures due to service in that area.
Paige PThe truck return needed good internet access to work well. My cellular signal there (TMobile) barely worked. There were no personnel there after hours to rate as helpful or not.
Kenneth KSaved by Translation Period again Great job !!!
ANDREW EDid a great job was very professional.
JAMES MYes I was pleased
Isaac FThe drop off went very smoothly. I was met in the parking lot and guided to the correct location. The staff unhooked the tow dolly and I was on my way in minutes. It was quick and easy and the staff was very professional.
KENDALL OMake sure your equipment is fixed and not broken the handles were broken on the trailer the straps were ripped and too Short it was the only trailer available so I had no choice but to use it and when you are on U-Haul phone call their computer stop if something isn't exactly the way the computer wants it to be doesn't mean it won't work you guys got a lot of things to fix
Robert FNo one was there at the drop off; the Uhall app would not load to complete the drop off
Pete KThis is a used car dealer so that business comes first and U-Haul renters are told to have a seat and they'll get to you. 20 minute wait while a car was being sold. People were waiting for me and I was waiting for the car selling paperwork to get done.
BARNETT SWas informed on arrival (which was 20 miles from my reserved pick up location) that zero blankets were available even though I had reserved 36. Was then told that the truck had 1/4 tank of gas in it even though it was on “empty”. Rude employee at pick-up. Told me I could go somewhere else to rent if i didn’t like the blanket situation. Handed me the contract and told me I could go out and find the truck. Never got out of her seat. I returned the truck with 3/8 full tank and would like a credit for the 1/4 tank I was supposed to have at pick-up. Thanks. Chad F.
CHADFORD FNothing needs to be done. I was treated very good and I would rent here again.
JOSEPH NPoor cellular coverage other than directly beside the building (wifi) which made it impossible to return the vehicle after hours using the uhaul app.
Jason C