Customer Reviews for Trestle Park Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Trestle Park Self Storage

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Elizabeth D. on

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Perry C. on

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Justin M. on

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There was no one there to speak with. I had an issue checking in and had to call uhaul to fix it. It would help to have someone there.

Christopher K. on

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Estanislao G. on

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Jonathan C. on

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Jeremy W. on

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Timothy W. on

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Jack G. on

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Chiara L. on

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They were very nice and helpful.

Jack G. on

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Great service thank you

Bob C. on

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CHRISTIAN K. on

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This facility needs to have regular office hours

Dennis G. on

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The storage facility was a great short term solution while our house was being remodeled.

SANDRA B. on

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Facility was great. Never any problem getting in or out. Convenient location.

Christopher D. on

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Lisa M. on

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Gina G. on

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I received an email that I was late dropping off the trailer. It was found that the trailer was dropped off after 3 hours of use on a 6 hour contract. I purposely did not select the $8 insurance and was charged for it. Why would I pay $8 insurance for a $24 trailer rental for a couple hours and only going 3 miles. I think this is a scam to get more money. I will not consider UHaul for my next move.

Douglas R. on

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UHAUL OVERCHARGED ME FOR MY RENTAL??

steve B. on

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ROBERT C. on

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ROBERT C. on

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ROBERT C. on

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Daniel S. on

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Jack G. on

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Very satisfied top notch service

Christine M. on

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Amy G. on

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David H. on

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I lived in Coventry, RI. I would have liked to have picked up the truck in Coventry. Not Westerly, RI. Never Again!

Susan S. on

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No one was available to check in the trailer

tiarra W. on

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JOHN M. on

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Best U-Haul experience I have ever had!!

Richard L. on

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Kristi M. on

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Fast and friendly service.

Steven C. on

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Everything was great and the gentleman working there was very friendly and helpful

mathieu C. on

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Easy parking at the location - Box to drop off the key clearly identified - 24/7 Dropoff is very convenient

Heather F. on

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Very satisfied with my UHaul experience.

Joseph D. on

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This is an excellent location to rent from! These people are really friendly and helpful. The truck I rented was like brand new. I got all the hell I needed from Bob! Thanks Bob! I will rent from here again!!

ROBERT C. on

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F. Michler B. on

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Phillip V. on

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This facility as a storage facility is outstanding. However, as a Uhaul experience it is the worst one I have had so far. It took 2 hours to get the truck rented because the compiter system was I adequate. No one knew how to fix it. No organization. My fault was I didn't sign an agreement or do an Inspection. However none was offered to me so I got charged for a insurance I didnt ask for. I called and asked to have it removed and they said they would , but never did. I would not recommend this location for Uhaul services. I will not rent a Uhaul from them again. I will go to Penske or Budget truck Rental.

Linda B. on

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Jim C. on

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Service was good, truck had several problems, headlights aimed to low and to the right causing difficulty driving at night. Driver door and mirror vibrated at highway speed making mirror had to use. Rubber seal on windshield (passenger side came lose while driving and had to be removed. Front end vibration at highway speed. Trailer was great with no problems.

Clifton A. on

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Friendly and helpfull

Kenneth B. on

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The trailer had some dirt in it and one of the side rails was broken off.

DANIEL D. on

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Catherine M. on

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This location is very tight for trailer dropoff.

Elisabeth R. on

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Brig A. on

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Nick A. on

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KATE L. on

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The owner/operator was professional and the service was excellent.

BRUCE B. on

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DUSTIN P. on

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LEROY B. on

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Robert M. on

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The only way to bring a trailer in is to go in the exit in order to back it into the parking spot.

David P. on

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stephen T. on

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One tire was junk, deflated by the time I brought the trailer home, also the emergency brake on the trailer wasn't working.

MARK N. on

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Again, the agent at this location corrected mistakes made by U-Haul. I received an e-mail from U-Haul directing me to return the trailer to another location, which refused to accept the trailer. The agent who refused to accept the trailer said she notified U-Haul that she had no capacity. Because of the very poor service I received from U-Haul, I will be filing a complaint with the Better Business Bureau as well as posting my experience to social media outlets.

WILLIAM J. on

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I reserved and confirmed my order, and did an "express online check-in" the day before. I received a phone call from the place where I was to pick up my trailer, confirming both the date and location. BUT! I arrived at the location in Groton, CT on time and they informed me that UHaul CHANGED my pickup location to a location in Westerly, RI, more than a 40 min drive away from my moving location. I drove that morning to the Westerly RI location that they gave me but the Westerly RI location was closed. I found the trailer on site and hooked up, waiting for the owner to arrive. He arrived by chance a half hour later, not intending to open early that morning--he was unaware that he had any rental reservations that morning. He went online to his UHaul account and informed me that my rental had been changed to a different Westerly, RI location. By this time I was 2 hours behind. He said that he could go online and rent me the trailer that I was hooked up to, but he would have to change my reservation. He did this, and I was off to the moving location in Preston, CT. He said that the Groton location messed up the address of the Westerly location, but he did not know why UHaul changed my reservation from the Groton CT location to the Westerly RI location. It could have been an equipment inventory issue, but the customer never knows. The Groton agent said that I would be entitled to a $50 discount because of the confusion, but the Westerly agent knew nothing of this. He added the $50 discount to the (new) reservation that he made for me at his location. He is to be commended for fixing the mistakes of the others in UHaul, especially the UHaul representatives behind the scenes. I was to pick up the trailer originally at 7:30 AM in Groton, but finally ended up at the moving location at 11:00 AM in Preston CT.

BOB C. on

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Excelent location. Helpful and attentive staff.

JO S. on

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We dropped the UHaul trailer off early afternoon. The facility was closed.

WILLIAM F. on

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The locations were fine. The issue was your truck. The back door was broken, and could only be opened with a crow bar and closed with a hammer. Also, there were nails in 2 tires. Not acceptable.

Marissa M. on

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Bob was very friendly and helpful; I was happy I chose this location.

JENNIFER P. on

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Dennis W. on

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Very easy, clean and pleasant place. Very nice person to work with. Couldn't be more pleased.

MICHELLE S. on

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Randa P. on

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I think the price was way to much $100 00 for less then 2hr. I'm in the wrong business.

FRED D. on

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First rate. clean frendly and accomodating.

CAROL J. on

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The hours listed for this location were Sat. 9-4 but when we arrived (1:30) it was closed. We called the # and were told to leave key in slot. We have had no confirmation that this rental was concluded. Should be better directions posted at this site when not open.

Bob C. on

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Excellent, immaculate, facility, professional and courteous personnel.

Bob C. on

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Excellent location, clean modern facility and great customer service!!

Saveta J. on

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Better customer service and cleaner facility.

ROBERT P. on

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Each time I have gone over there isn't anyone working in the office. We've been having a lot of snow storms so possibly it is due to that.

WOLFGANG N. on

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TRESTLE P. on

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Great place. State of the art.

JAKE G. on

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ANDREA M. on

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Let client know that it is a drop off only location when it is chosen. I had no one to help me unhook the trailer

MARIE H. on

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stephen S. on

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Very helpful and informative with our pick up.

DENISE C. on

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Norm R. on

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Everything was perfect and we had a good experience in using the vehicle for moving.

jason C. on

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I reserved the truck for 7 days only needed 5 . Was told I cold get refunded for unused days . Not the case , hurried through unpack got truck back 2 days early and wasent refunded ! This is not what I was told at the start of my rental

DOUGLAS M. on

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Great experience with Bob and Ellen. Would highly recommend them! Customer service on the main 800 number very poor.

Keith B. on

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No one was at the location to receive and there were no instructions. I called the number and left a message and did not get a call back for almost 24 hours.

JIM C. on

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CATHY F. on

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KARL M. on

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Amelia C. on

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top notch service nothing needs to be improved!!

MEG W. on

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TOM B. on

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DIANE H. on

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CRAIG W. on

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Barbara W. on

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Westerly Wrestl C. on

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Bob answered the phone no matter what time we called and he met us there after hours to accommodate our schedule.

Phillip L. on

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The facility was supposed to be open until 4:00 PM. We arrived at 2:00 PM and no one was there.

paul M. on

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Nothing

jean B. on

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excellant customer service. bob met us after hours just so we could get the truck. he went above and beyond to help us. we greatly appreciated his help. He came in after he was already closed to we could rent the truck.

William L. on

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Friendly and reliable service.

JAMES G. on

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Hours are irregular and required call ahead. Unit rented was marginally clean. Lights not checked out after hookup only to discover broken brake light after getting trailer home and testing with another person. Picked up on Saturday, returned on Sunday (facility closed) charged 2 day rental because it exceeded 24 hrs. Return requirement not made clear at rental. Policy unlike 3 other UHaul facilities in the area.

Michelle W. on

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WILFRED S. on

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Joshua C. on

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The person I spoke with was very polite and went out of his way to help me with my needs. Great customer service skills and very personable.

Larry N. on

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robert B. on

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The pick up and drop locations were good, however, the web reservation process and the customer service rep that contacted me was horrible. I did not get the truck size i needed and had to pick up at a different location. They wanted to sent me 50 miles out of my way to pick up the truck size i order.. i will never use uhaul again....