Customer Reviews for Trestle Park Self Storage
(U-Haul Neighborhood Dealer)

Rating:

1.0

No one there even though the sign said open. We were charged $20 for gas and when questioned he realized he read the gas gauge wrong and said he would credit us the money. Still have not been credited as of this writing.

Rating:

3.0

All was good except the appliance dolly was never supplied. But I was charged for it. Not happy about that.

Rating:

3.0

Dropped of after hours so didn’t interact with anyone. Place seemed good.

Rating:

3.0

Dropped the trailer off after hours and took photos for proof. Spoke on the phone with the owner of the storage place and he was kind and communicative about when he would be back there to check in the equipment. All went smoothly.

Rating:

2.0

Keep the original reservation. See above on how you screwed my plans up due to U-Haul change in reservation and the big inconvenience it caused

Rating:

5.0

The after hours return process was a bit involved, but I understand. However,the return location I signed up for was changed by Uhaul. I wasn’t able to return the truck to my previously chosen site. That I do not understand.

Rating:

3.0

There were no pads and I prepaid for furniture paids. I hope the owner stands by his word, and credits my account. At my fault, I was 10 minutes late for pick up and was forced to do online after I had already registered and prepaid the night before. I was hoping to get in and out, but it took another 20 minutes to navigate the online system on my phone. My husband drove the uhaul and the check engine light came on within 2 minutes of leaving location.

Rating:

1.0

The mileage was wrong by 17 miles. Even with pictures of the odometer it could not be corrected. The wait time for customer service was 45 minutes and didn’t have to wait. The back of the truck had a spill and there were clothing articles left behind. The web site won’t let me access my contract and I’m still waiting for my emailed or texted receipt. Very disappointed.

Rating:

4.0

Very good customer service.

Rating:

5.0

Truck and location great. App and website where awful. Took multiple try’s to move through the different sections. Very frustrating experience with the app and website

Rating:

5.0

I had to make no less than 4 phone calls to straighten out my bill, there was a lot of miscommunication

Rating:

1.0

I paid for a dozen blankets and only got 9. Also he never sent me the equipment condition link.

Rating:

5.0

Everything was great

Rating:

5.0

Online Instructions very clear. Easy pickup, easy drop off.

Rating:

3.0

No clear signs for parking. Otherwise it was a decent location

Rating:

5.0

I think the wheels on the truck needed balancing but it really didn't matter much because I never drove over 60 miles an hour as a rule. A few times I did get up there in speed there was some shaking. Also, I pitched whistling noise appear occasionally. Sounded like feedback but it was intermittent. It would have been good to know the truck gets perhaps 10 miles to a gallon. Maybe less

Rating:

5.0

The pick up was easy on the mobile app. We needed a last minute truck on a Sunday and reserved the truck for the same day. We brought it back the nest morning and dropped off using the app with no problems.

Rating:

1.0

I brought the uhaul truck back on time and was charge for an additional day. Very unprofessional to rip off customers

Rating:

5.0

The Only Thing was having to call someone then wait for them to get There During buisness hours! Besides that the gentleman working was extremely Helpful, Polite, and Professional. Which is Very hard to find Now a Days!! It was a Nice Change of Pace".

Rating:

3.0

If it is convienent for the person I am making the recommendation.

Rating:

5.0

Proprietor was very helpful in ensuring a proper towing geometry with my truck.

Rating:

1.0

You can make the check In to pick up your truck better

Rating:

5.0

Great customer service

Rating:

4.0

Show the questions in the procee ahead l of time so they can be prepared to respond to promos.Other than that good experience

Rating:

4.0

I reserved a 20' truck but it wasn't available when I picked up

Rating:

5.0

Fantastic customer service

Rating:

3.0

“Bob” was helpful when I called but he didn’t check-in the vehicle I dropped off Saturday until Monday afternoon, causing several unnecessary emails, texts and phone calls! Moreover, someone miscalculated the mileage (bad arithmetic) which printed extra charges that (still) need to be reversed. Not a great experience overall from U-Haul.

Rating:

5.0

Excellent facility. Great service!!

Rating:

1.0

no one there! call number 3/4 hour later get a call telling me where to leave the trailer then get **** from the owner/manager that its not where he said to leave it.... reason was he could not see it on his video camera,so its not there. have him get off his *** and be there for the return or travel to the drop off site to check for himself!!!was the ending to a real ****y weekend that was a real kick in the ****s! just a lazy move on his part. i will drop off at any other spot in stead of getting another call from a lazy pile of ****! hope they get all they have coming to them /him!

Rating:

4.0

somebody on site

Rating:

3.0

I only drove it 10 miles, but it took 3 gallons to fill up. It appears whoever used it before me didn't fill it up and management didn't check.

Rating:

5.0

No one was at the office, even though sign on door said OPEN, door was locked and it was 1pm on a Sat. Two people pulled in while I was dropping off truck looking for a rental and no one was around,

Rating:

4.0

There was no one there to speak with. I had an issue checking in and had to call uhaul to fix it. It would help to have someone there.

Rating:

5.0

They were very nice and helpful.

Rating:

5.0

Great service thank you

Rating:

4.0

I received an email that I was late dropping off the trailer. It was found that the trailer was dropped off after 3 hours of use on a 6 hour contract. I purposely did not select the $8 insurance and was charged for it. Why would I pay $8 insurance for a $24 trailer rental for a couple hours and only going 3 miles. I think this is a scam to get more money. I will not consider UHaul for my next move.

Rating:

4.0

UHAUL OVERCHARGED ME FOR MY RENTAL??

Rating:

5.0

Very satisfied top notch service

Rating:

1.0

I lived in Coventry, RI. I would have liked to have picked up the truck in Coventry. Not Westerly, RI. Never Again!

Rating:

3.0

No one was available to check in the trailer

Rating:

5.0

Best U-Haul experience I have ever had!!

Rating:

5.0

Fast and friendly service.

Rating:

5.0

Everything was great and the gentleman working there was very friendly and helpful

Rating:

4.0

Easy parking at the location - Box to drop off the key clearly identified - 24/7 Dropoff is very convenient

Rating:

5.0

Very satisfied with my UHaul experience.

Rating:

5.0

This is an excellent location to rent from! These people are really friendly and helpful. The truck I rented was like brand new. I got all the hell I needed from Bob! Thanks Bob! I will rent from here again!!

Rating:

1.0

This facility as a storage facility is outstanding. However, as a Uhaul experience it is the worst one I have had so far. It took 2 hours to get the truck rented because the compiter system was I adequate. No one knew how to fix it. No organization. My fault was I didn't sign an agreement or do an Inspection. However none was offered to me so I got charged for a insurance I didnt ask for. I called and asked to have it removed and they said they would , but never did. I would not recommend this location for Uhaul services. I will not rent a Uhaul from them again. I will go to Penske or Budget truck Rental.