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Lance H
Customer Reviews for Tretos Tire and Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent, friendly , professional service from the lady in office!
Jeff PGreat service
David EAll in all, it was a pleasant experience.
Jim FMake sure all the lights are working on the trailers.
Jerry RThe hitch was not locked in and caused trailer to come unhitched and damaged our truck tailgate.
Heather SThere is nothing to improve; the personal were very helpful - an A plus in customer service for U-Haul. If I lived in the area (I'm from Jacksonville, FL) or had friends in that area, I would definitely recommend Treto's Tire & Towing for their U-Haul (and other services) needs!
THOMAS CI chose to go to Ozona even though they didn't have the equipment I really wanted. The people in Ozona are fun, friendly, and helpful! The main San Angelo location is absolutely awful. Please do something to fix it. The people in San Angelo are terrible and mean.
Tate SNot open from noon Saturday until Monday morning. Have to use return app on smart phone. There really no other choice near here.
Edward SI paid for 2 dozen blankets, but the pickup location only provided 20. I returned 20 blankets and now I’m being charged for 4 missing blankets. Incompetence. I want those charges reversed.
Daniel WThey charged my card extra and tried to say it was uhaul saying I turned it in late. They kept ignoring my calls so I finally had to dispute the charge with my credit card.
HOMERO AGood people. Very nice and accommodating
STEVE TVERY FRIENDLY/ PROFESSIONAL
Richard PReturn was easy & quick. Courteous employee.
CHARLES MIt cost me twice as much to rent from texas to go to Arkansas. If I started in Arkansas going to same location in texas would have cost half as much money.
Andrew SVery friendly and helpful. No effort on my part to return the truck, trailer, and tow dolly. Would 100% recommend this location for moving and travel needs.
Daryl KWe ordered a 26' foot truck, but upon arrival received a 20' truck and a 6' trailer. This was not suitable for our needs. Although the trailer was 6', it did not provide the same height as the 20' or 26' truck. Making an additional trip is very frustrating when you're moving 250 miles away; it adds an additional 500 miles round trip.
Michael Cthe box had 11 blown tires on wheels in it that I had to remove , rear tires were at the wear marks , and the engine light was on … they told me to just run it.
Scott DTotally great service very quick and they have help 24/7...
Richard BDid not hook lights up and there was no cord to ever hook them up. Inside was not cleaned out very well. Other than that all was good.
Glen Lpost signage where UHaul keys should be dropped for Sundays when closed
CINDY GEverything was terrific, including after hours pick up. Only problem was having to pick up from an alternate location other than the business address proper. However, Victoria was and is extremely knowledgeable and went out of her way to accommodate my needs. Thank you ma'am! If I ever need said services out west again, Ozona will be my go to place for sure! Thanks Vic.
Kevin AI showed up and they had no record of my reservation etc. After about an hour they had a truck and trailer. I think uhaul needs to fix some stuff. I don’t think it was Treto’s fault
martha mMore choices on trailer sizes
Larisa SCalled customer service to try to drop off in Junction, TX as opposed to Ozona, TX. Check the recording....the attendant was not helpful and tried to gouge me for an extra $120....don't think I every use U-haul again.
James JGet a larger selection of rental equipment-Trailers and trucks. Availability is limited, know it is a small town and rentals are slow; but, it would be nice if they had a better selection. Friendly staff and very easy to deal with.
GLEN KNothing. Friendly and helpful personnel
Glen K