Customer Reviews for Tri M Storage 2

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Tri M Storage 2

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Chelsey H.
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Customer did not leave a comment.

Yvonne J.
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Make sure your headquarters pays attention to size of personal vehicles for trailer use. Roger, General Manager in Arizona was Great though. He assured I would receive my money back because I could not use trailer.

Rene A.
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Customer did not leave a comment.

MURRELL J.
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Nathan N.
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Jill R.
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Mobile app was extremely user friendly. It was my first time to rent and drive on my own and it was so easy!

DIANA G.
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Roy W.
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Julie D.
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I didn't catch their name but the front desk worker was so nice and accommodating. Really happy with our overall experience!

Ashlea D.
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Asked me what type of truck I had gave her mskevsnd model over phone. Had a friend drive 4 hours to pick up trailer and come get me ,( I was stranded). When he gets to the location he finds a trailer that is 2 feet shorter than my truck. Also, I was told I wouldn't be charged until drop off but I was charged at pickup. The woman told us a dangerous way of getting the truck on the trailer. Needless to say it did not work. So I was charged for a trailer I could not use. I have text messages explaining all this to the manager at the location and her only response is that she would pray for me.

JERRY P.
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Keep up the great work

Greg L.
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DONALD A.
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DANTE G.
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The building was nice but there was designated area to park the trailer I went at 0800 and the sign said they didn't open until 1400. I left the trailer in an open spot beside the storage units. The place was clean it just had a lot of junk laying around and trailers full of junk. Signs would have been nice.

PATTI L.
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Kyle D.
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JESUS V.
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Excelent service

Greg L.
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Randel E.
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The best service!!

jossue S.
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JERRY M.
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Karri O.
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Chris L.
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Jerry M.
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Gabriel B.
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Aurora M.
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Mark L.
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Get something to help move trailers around.

josh K.
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melody O.
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Trailer was dirty.

kent E.
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Trailer not swept.

Bruce B.
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Martha T.
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Michelle P.
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LAURA C.
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frank D.
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Kenny S.
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on reservation the receipt had 66 miles with right price then on pick up date they changed it to 33 and didnt get truck til 4 when scheduled at 330

Henry F.
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Everything was great. Just thought the Express check out was to make everything quicker.

Marcus F.
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None, Lady was nice and helpful.

Greg W.
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Excellent transaction! Friendly and informative service. She offered suggestions and took the time to explain everything. The vehicle was new. It had the back up camera. Super easy!!

Dylan M.
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All these extra charges it took 143 dollars out of my account and I payed 60$ cash and then I get a call saying I was only charged 129 but I went and looked and I was charged 143 and I need to go up there and pay the other 60$ don't make sense but know this is the last time I ever use y'all last time I did I got charged a extra 100$ for a trailer that I didn't use and never got my money back I called 5+ times but never got it back so I will always tell people about my terrible experience with U-Haul

Jeffery D.
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William L.
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RICK C.
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The young lady I dealt with was very nice and pleasant.

Manuel O.
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Great Overall Experience, nothing to improve on!

Tammy S.
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Nothing. I had a storage unit with them for 3 years and they were very friendly and easy to work. Shari is wonderful! I would go back there again if I ever needed another storage unit.

MIKE P.
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I received an Email that said my equipment was late . I returned the car transport the same day I picked it up . NOT late . All that said , the service I received was excellent . I like doing business at this location . Very nice people . I will continue to do business with .

Mike M.
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Change is not needed , it was quick and easy .

Stephen U.
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Customer did not leave a comment.

Patricia C.
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Nothing except ahaving a step up bar to stand on entering the truck. Otherwise great!

Duane Z.
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Don't charge us for equipment if they don't carry it

Claire E.
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The gear shift on the uhaul gets stuck....it shifts odd

Sherona C.
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Martha C.
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The young lady that helped was very sweet and helpful .

Natalie R.
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Dennis W.
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Great customer support and services

Dennis W.
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Great customer service and support

larry H.
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Customer did not leave a comment.

DEAN W.
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Returned to this Alvin location for another Uhaul rental. Always receive great customer service.

DEAN W.
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very helpful and will recommend this uhaul location.

KAREN B.
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This location is a mess! Broke down vehicles everywhere, dirty, staff not present in office at 5pm, closes at 6.

Ergin T.
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Customer did not leave a comment.

Beverly L.
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We were rented a newer truck that was a comfortable ride for 11 hour. And household goods we were moving fit exactly the size of truck. Employee was very prompt and friendly. Bev

enrique R.
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This was the best experience I have ever had with U-haul. This location should be the standard for all U-haul businesses!

JACKIE M.
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The lady that helped me was very nice and helpful. It was easy and fast

RICHARD U.
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Service at this location is always excellent at this location.

Danette F.
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The young lady was nice but frustrated since she was experiencing computer issues.

Tim T.
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There was a miscommunication to begin, I had ordered a 5 by 10 over the direct U-Haul number-got to the pickup spot and found there were none of that size- called U-Haul & talked to customer service-but gentleman helped, have be a VIP $50 dollar discount on 5 by 8. Lady a local U-Haul pickup spot ( (Mustang Rd., Alvin TX) was very helpful and patient) fixed me up.

Pamela G.
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Customer did not leave a comment.

Chance L.
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Denise B.
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Sarah H.
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Do not rip them off. When they fill the tank with more than enough gas don't over charge them. Pathetic that this company feels the need to steal from the little people. Will never do business again. Ever. Period.

Brent C.
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Great customer service. Only one thing, it was a little tight getting in and out of the location. But, everything overall was good.

Steve W.
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Lee M.
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Ted B.
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The staff was very friendly and helpful. Good Job!

Janet W.
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lupita R.
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truck was clean and drove great. We will surely come back to this location next time we need to rent a truck. Great customer service.

Elizabeth B.
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Customer did not leave a comment.

Suny E.
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Alvin location was fine. But I was to rent a truck from Angleton tx but when i went to pick up the truck they was closed. I call them but they was in Houston and would not be back until later that day around 10:00 pm. So I went to Alvin tx which was 20 miles from me

CRYSTAL L.
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I felt like I was treated with great personal customer services from this location!! Very kind staff! I was running behind on returning the uhaul rental truck, so I called to explain and apologize. I was expecting to hear frustration but she was so understanding and willing to work with me on extending my rental time

Danny B.
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This location had the equipment clean and ready to go as mentioned. I did my reservation online and checked in online. I did call just to confirm and everything was good to go.

david B.
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First of all I ordered a 26 ft truck a week in advance and on the day she only had a 20ft truck. Which screwed us and made us have to make two trips. Then I believe I was grossly overcharged. I am very upset with Uhaul.

Michael C.
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Larry H.
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Charles J.
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ALICE LEE G.
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Make sure that the truck has been returned before the next person gets there to pick it up. I must add the manager took care of the problem ASAP!

Roberta T.
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The staff at this location was very helpful to our needs.We will use them again if ever the need arises.

CHERYL D.
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Fast and friendly service. Person on duty was knowledgeable and helpful.

Tim H.
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Customer did not leave a comment.

john S.
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The computer system was a little slow.

Patricia F.
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MARK B.
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Howard W.
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lara P.
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Nothing very polite and was able to help in a pinch

David R.
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Martin L.
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Chris P.
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It took 45 minutes to check-in after we called and reserved it over the phone. There was no one in front of us. I image if there were people behind us they would've left. Also, there is no such feature for a 2017 Ford F-250 as 6.7L Eco boost. The pull down menu needs to revised.

Mary S.
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tashania W.
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Edgar J.
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No reviews have been submitted for this location.

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