Staff were extremely helpful and friendly. The trailer was ready to go without issues. I highly recommend.
DONALD S
Customer Reviews for Tri State Heavy Repair LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff at Tri State Heavy Repair are friendly and helpful. The helped take some of the stress out of the stressful day I had.
ROBERT WStaff at location very unfriendly. Called and asked about deposit and was cussed at and told to call U-Haul 800 number called number and was told the trailer was not returned there fire location did not return it when it was brought back was returned 3 days later when on phone with the 800 number asked to speak to supervisor and was left on hold and wasn’t able to speak to supervisor will never use U-Haul again
CLYDE EThey were friendly and very helpful.
HUMBERTO GWalk through how to attach the trailer to the renter’s vehicle. Not everyone knows how to properly hookup an auto transport.
LAWRENCE SEasy peazy, and reasonable too!
BRUCE PI have absolutely no issue with the rental location. I have big problems with UHaul corporate canceling my reservations 3 times last week and messing up my pickup date. I'm a loyal customer and been tried very poorly by Uhaul. If there was another local truck rental option, I would have gone there instead.
SAGULABHAT BThis was the best experience I ever had with a U-Haul. The man at the front desk was so nice and accommodating and made everything so much easier for my move. It was honestly stress free compared to my other times renting a uhaul from other locations. I can’t recommend enough
Allysse NOverall great experience
John FGreat service
frank cEveryone there was very friendly and helpful.
Daniel MGreat customer service
frank cThese guys were incredible. I cant recommend them enough. Very professional, quick and extremely helpful and friendly.
ken sHaving to take pictures of my license front and scan the back was areal pain Other than that is was a pleasant experience. Thank you
John KVery friendly and easy to get in/out of.
Kevin AAwesome customer service
frank cVery Spence I use like personal car because my truck is broke to get home for the weekend to much money
Miguel AMake sure to check fuel level apon return from customers. Only apon filling it up when I was done did i realize the tank wasn't filled when I picked it up, I knew for sure becuase there were 3 more lines on the gauge then when i picked it up. Otherwise everything else was great. Frank was great and helped me get out the door within 5-10mins of arriving. Thanks
Peter SThe location was fine. U-haul email and phone set was terrible. They changed location the night before my pick up and did not notify me. If it wasn't for a courtesy call from the dealer, I would have gone to the wrong place. When I called the Newburgh office number upset that I wasn't notified, poorly trained customer service guy Nick couldn't handle an upset customer and hung up on me. Feel free to pull the tapes.
SMITHA D