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CHERI E
Customer Reviews for Tri State Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Karie WSatisfied with our rental.
Vicki HThis pickup was a nightmare!!! The wrong key was in the lockbox and the vehicle was dirty. We eneded up not getting the correct truck but had to make due as the owner did not answer uhaul's call and it was after hours.
Adrienne Hthe brake pedal movement seemed quite soft w. a lot of pedal travel
LOIS GTransaction went smoothly
CaRLEEN SThose weekend rates be a budget nightmare. I had to get the truck for over the weekend but only used it on Monday and the price I paid was woo.
KEVIN MCathy at Tristate rentals, where i turned in the truck, charged me for additional miles that i supposedly went over. I let her know that i spoke with the uhaul employee when i picked up the car and told him that 58 miles was what it took to get from the uhaul location to the address i was moving to. It did not include the miles to pick up the furnitur3, not the miles it took to return the truck to tristate. The uhaul employee said he'd adjust the miles. When i turned in the car Cathy charged me for those miles. She was rude, and arrogant, and completely dismissive.
AARON Pthe lady in Nebraska City took forever to give me a price on how much it cost to rent it. The another 45 min to fill out the paperwork.
MRK MThe people were great and very helpful.
JOHN DEasy after hours drop off , no improvement needed . Selected No for was personnel helpful only because it wouldnt allow N/A because it was after hours
Donald KI filled tank completely up and so the next person will should still have full tank cost 100 to fill it, we got it on half tank but other than that great experience
Stasha AThe folks at Tri-State Rentals are extremely professional and a pleasure to work with for my moving and storage needs.
Ann FNA
Deane NExcellent experience. Couldn’t have been better.👍👍👍
John WThe best U-Haul rental place;That I have ever used.
Marshall HThe 4x8 was the perfect size for what we needed. We also really appreciate the closeness of this rental location. Tri-State is great to work with.
Michael Git looked good it was close,thanks
Jimmy EThese guys are wonderful. I had the wrong hitch ball size, and they went out of there way to switch our ball for one on their equipment. They were so helpful, courteous and fun.
Kelly SThe whole process was easy and efficient from start to finish. Staff was extremely helpful and friendly. Despite being snowed on, staff assisted with everything with a smile and genuine politeness.
Stephanie SJust keep doing what you are doing. Great customer service.
Lorenzo LAll good!
Jeffrey TThe couple who own this location are very friendly and helpful, definitely rent from them again!! 5 stars
Chris LPoorly lit and marked
Ron KKathy was extremely helpful!! Thanks!!
BARBARA MThis location probably doesn’t receive the recognition it deserves.
Stephen BVery nice place thank you again
Denise HThere isn't anything that needs improved. The customer service was perfect, I was busy hooking up the lights and Kathy had the trailer all hooked up and the chains on ready to tow. Great explanation of how the dolly operated and functioned. Very reasonable price as well.
Jason VMy order was messed up got charged alot alot more for a uhaul I didn't order cuz they where out didn't have a dolly even tho I ordered one so I paid 400 instead of 209 bull
Kaila PI will go to the L Street location in Omaha from now on
Jan KMake sure Kathy sticks around. She is very knowledgeable and safety conscience about the equipment. She double checks everything and makes sure you have everything you need before pulling out.
Scott RNone
David SWalk the customer to the rental and show the mileage, make sure they have everything.
Shelley WN/A
Patti HThis place was the best
Patsey NU-Boxes - Great Idea, HORRIBLE Execution. 1. Not enough containers. We had a 5 bedroom house and were told 7 containers. I ordered 8. I had to get a 26 foot truck for the rest of my belongings at the last minute. 2. There were WAY too many furniture pads. I had to return them to a store as I didn't have room for them all in my U-boxes. 3. Delivery. My original delivery date was to be 7/10 and I contracted moving help through U-Haul. On 7/7 I received a text asking where the boxes should be placed at my location of origin (not destination). It showed my U-Boxes still in originating location. I was told there had been a "system glitch" and my "new guaranteed delivery date" was 7/19. Told sorry, but nothing could be done. After delivery and move support cancelled, found out U-Boxes did arrive at destination by 7/10. Had to contract new movers separately. U-Haul had my moving help money for several months. In addition, destination location could not deliver all boxes and leave on ground as was done at originating location. In the end Tri State did what they could to help us. Kathy was very helpful. I do not blame them for these issues.
Jennifer TPickup was a breeze. The older gentleman was very nice and even hooked up the trailer for me even though I si I would get it. Drop off was not as pleasant. "The lady there was lacking customer service skills" definitely could have said some things but just smiled and left the trailer.
David JI was double charged by the local pickup location. I will resolve it tomorrow
Kenneth PGreat staff and facility. Very helpful and I appreciate all the assistance.
John S | Overall ExperienceThanks for the more than 6 years of service! Staff was always friendly and access was always easy.
ANDREW H | Overall ExperienceStored vehicle at location 2 windows smashed no camera footage all i got from them was that they weren't liable for damages do not recommend.
Tyler V | Overall ExperienceHad no issues
AMANDA M | Overall ExperienceVery friendly, organized, secure. Unit was clean and ready, instructions for access clear. Nice facility!
Privacy R | First ImpressionsFacility is nice but not uhaul affiliate so I didn`t not receive my free month storage as I was supposed to.
Privacy R | First Impressions