No one explained to me that this was a no human drop off place. I would have returned the truck on time but we could not find a way. I was researching how to contact U-Haul when I found the remoter return process. It needs some updating. I took the pictures but you cannot download. You have to take in process (not a big deal). It actually took a ton more time than dropping off with a human. You need to have a way to know ahead of this is electronic or human drop off. I want a human.
CRAIG H
Customer Reviews for Tri State Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Took 2plus hrs to get Checked in then the truck shuck alil when first driving it and then rep transferred me to three different people and then got hung up on
Rhonshea HOnline drop off should be eliminated.
Don H