Customer Reviews for Trinity Cycle

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Trinity Cycle

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Leann S. on

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I waited for Christy to finish her personal phone call (something about someone getting claimed on someone’s taxes and medication. She knew I was waiting but when she finished she didn’t come out. I had questions that went unanswered, I needed more information and I wanted to sell back my boxes. The service was abysmal. I didn’t get a receipt or anything.

Kenneth P. on

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The customer service over the phone was disorganized and unprofessional I ended up having to make two separate orders because uhaul couldn’t find the first one and didn’t find the second one until the last min. The heavy dolly was broken and didn’t work at all

Harold N. on

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I was charged a $25 cleaning fee from this location. We hauled a single refrigerator - no boxes, nothing else. I deem the charge unnecessary. That is how you lose customers.

Douglas F. on

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Took 2.5 hours to pick up a truck. Glass and interior of the truck were dirty.

Becky M. on

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The pick up location was fine. But your site was down. I was unable to complete the reservation process on line the site said I was returning to Pulaski NY when I fact I was returning to Vicksburg Mississippi. It was very confusing. All locations tried very hard to rectify the problem. But even their regional directors were unable to fix it.

Billy S. on

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Brooke F. on

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shelia S. on

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tina B. on

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everything was great, excellent service!

scott K. on

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Couldn’t see the location from the street. I literally live 2 miles from the location and I never knew it was there. I drove up and down the street several times trying to find it.

Andrea N. on

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Myrtice Q. on

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david G. on

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rick B. on

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BARRY M. on

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Dajine A. on

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This morning there was no documentation in the truck. We got to the place and it was closed and no one was answering the phone. We took the truck and we continued moving like normal.

Richard F. on

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The person who normally does the transaction wasn't there but her husband waited on me (when he was ready). Things seemed to move at a pretty slow pace - took me longer than I thought to get out of there and one the road.Told me to check that the tank was full because "people sometimes siphon gas around here'. So if it wasn't full (it was) not sure what he would have done for me.

mark K. on

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Heber S. on

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Good people Good company

Kari A. on

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JUAN T. on

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Brian C. on

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Dana B. on

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Trinity was great. Easy to work with.

James F. on

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I got charge 25$ for cleaning a day after I left. The truck wasn't clean when I picked it up.

tina K. on

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Put some jacks on the trailers. Since there are no jacks the trailers are very hard to get on a vehicle. Since you have to Be able to pick them up yourself it takes longer than usual to hook up to a trailer. This would make the process of renting your trailer much more pleasant.

Rebecca M. on

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I waited 1 hour for my reserved truck upon pick up because the worker was busy with his other business he runs from that location. Even customers that arrived after me were taken care of before I was allowed to get my uhaul truck. I was charged $.99 per mile when I was told over the phone it would be $.69, there was a trailer attached to the truck when I went outside to drive the vehicle, which I had to go back inside and wait for help to detach it, truck had an odor in the cabin, the light in the back of the truck did not work. Upon return the woman did the same thing as the man did at the time of pick up, she put me off in order to take care of their other business. Clearly it's the common practice there to treat uhaul customers without priority. I will never go back to that location nor will I utilize Uhaul for condoning such poor business practices.

Steven C. on

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Friendly but busy staff

autman R. on

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VANESSA H. on

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william B. on

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Sean C. on

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Double check your reservation haul lost mine my truck wasn't there. Uhaul located one at another location and didn't honor my price.Cost more money because their mistake. Had me because I need truck Uhaul sucks!

Robert M. on

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rosalyn H. on

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Incredible service! We're very accommodating in my desperate time of need. We will highly recommend you to other mover sources! Thank you for impeccable service!! Uhaul came to my rescue when Budget failed me! You saved my moving day!

Michael M. on

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Justin S. on

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EDWARD G. on

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antllette F. on

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Should open earlier on Saturdays so people can start early.

James S. on

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The gentlemen there was helpful and disconnected the trailer for me. U-Haul needs to provide wheels on the front of the trailer for easy hookup (Like on boat trailers).

Rock C. on

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natividad C. on

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Tamara B. on

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Better signage

ruby S. on

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Stephen B. on

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Continue doing just what you are doing.

Kimberly T. on

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This location was very helpful, friendly and professional. The gentleman made me and my kids feel like right at home. His wife was very helpful and friendly over the phone. I would highly recommend this location. Definitely one of the more friendly locations.

christy N. on

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rans T. on

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They were great! I do, however, think that UHaul should lower the mileage rate. It made the process very costly. Thank you! And again, I received wonderful service from the providers. I have already recommended them to a friend.

John G. on

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Thank you Christy and Steve for a very friendly and helpful rental.

Kimberly L. on

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John R. on

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Enjoyed meeting these folks and doing business with them. They were very helpful getting hooked up and providing a simple overview of the safe use of the car carrier.

billy S. on

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The truck was new and clean. The service was great.

jeanine P. on

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Everything was very well handled and Christy was a joy to work with!

chris W. on

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Honestly, I can't think of one thing that would improve the service I received from Trinity Cycles, located on 2058 Chapel Hill Rd. Burlington NC. Christy and her husband Sam were very nice individuals, easy to communicate with and if I had questions or concerns the level of professionalism was unmatched. I would recommend Trinity Cycles U-Haul to all my moving friends, and best believe that's where I'll go if in the need of another moving truck. (hopefully not soon though, moving sucks)

DARREL C. on

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CHRIS M. on

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Prompt and quick service. Very pleasant to work with.

JANICE S. on

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KATHY L. on

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We didn't find out until the night before that we had to drive an hour away to get our truck, despite a u-haul center being located 5 minutes away.For that reason will consider other moving companies first for our next move.

Jerry K. on

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Very helpful Went out of their way to help us Would highly recommend them to others Jerry Kaminskas and Gary Pijut

GENE M. on

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GARY P. on

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