Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The people were so nice and it was early, they help us with everything. Thank you so much!!
ALEXIS A
Rating:
5.0
Customer did not leave a comment.
KENNETH G
Rating:
3.0
Give me a vehicle that does not leak
John E
Rating:
5.0
nothing that i can tell. your fine the way you are
DONALD W
Rating:
5.0
Customer did not leave a comment.
GERARDO S
Rating:
2.0
Customer did not leave a comment.
Patrick G
Rating:
5.0
The Truck did have a large dent in the Driver Side Door that had not been repaired, but also did not detract from the overall operation of the vehicle which ran very well during my 800 plus mile trip. Other than that the Truck was clean and in great condition. The employees were very friendly.
CHRISTOPHER R
Rating:
5.0
Customer did not leave a comment.
Scott A
Rating:
5.0
Customer did not leave a comment.
Trenton D
Rating:
4.0
Customer did not leave a comment.
Brenton S
Rating:
5.0
Customer did not leave a comment.
Eric O
Rating:
5.0
Customer did not leave a comment.
Mark W
Rating:
5.0
Customer did not leave a comment.
PETER W
Rating:
4.0
Good bunch getting you off to good start.
Rich H
Rating:
5.0
The staff at this location had me laughing the moment I walked in the door. Very efficient employees and great customer service!
Penny V
Rating:
4.0
Customer did not leave a comment.
Arturo M
Rating:
5.0
Customer did not leave a comment.
Jay H
Rating:
5.0
Customer did not leave a comment.
RITA n
Rating:
5.0
Nice folks
Robert K
Rating:
4.0
26 foot truck was roughest ride, almost dangerous. Either tires were overfilled with air or shocks were completely worn out. At 55 you could barely keep it on the road, Interstate. The local dealer has nothing to do with this, but this equipment needs a serious service. Not very pleased with the truck.
jack h
Rating:
5.0
Customer did not leave a comment.
ANDREW S
Rating:
5.0
Customer did not leave a comment.
Emily B
Rating:
5.0
Customer did not leave a comment.
randall l
Rating:
4.0
Accredit Macshaul as the first Uhaul RV dealer
Mike B
Rating:
5.0
Staff very friendly and explained how to use the equipment. Very pleasant experience I will rent again from this location
Dora M
Rating:
5.0
The placed was closed.
Randall L
Rating:
4.0
Customer did not leave a comment.
Diana E
Rating:
5.0
Customer did not leave a comment.
Calvin S
Rating:
5.0
Customer did not leave a comment.
Patrick T
Rating:
4.0
Customer did not leave a comment.
Bunnie S
Rating:
4.0
Not charge so much for milage..
Amber S
Rating:
4.0
Customer did not leave a comment.
brian j
Rating:
5.0
Customer did not leave a comment.
Patrick T
Rating:
5.0
Customer did not leave a comment.
Matthew O
Rating:
5.0
Customer did not leave a comment.
Richard P
Rating:
5.0
Customer did not leave a comment.
Timothy B
Rating:
3.0
Customer did not leave a comment.
Wayne H
Rating:
1.0
Customer did not leave a comment.
Ian N
Rating:
4.0
Customer did not leave a comment.
Melissa B
Rating:
5.0
Customer did not leave a comment.
Wayne H
Rating:
4.0
Customer did not leave a comment.
Paul S
Rating:
4.0
Customer did not leave a comment.
Roger F
Rating:
3.0
Uhaul employees complained about having to put on hitch for customer.
Greg C
Rating:
4.0
Customer did not leave a comment.
Joyce H
Rating:
5.0
Customer did not leave a comment.
John K
Rating:
5.0
Customer did not leave a comment.
Tim B
Rating:
5.0
Customer did not leave a comment.
Kraig R
Rating:
3.0
Customer did not leave a comment.
DONALD H
Rating:
4.0
Everything went super smooth with the pickup. My rig was ready and checked out, all I had to do was sign and drive away
Michael M
Rating:
5.0
Customer did not leave a comment.
Ann K
Rating:
5.0
Customer did not leave a comment.
John S
Rating:
5.0
Customer did not leave a comment.
John K
Rating:
3.0
He had difficulty with Uhauls program working to upload my ID. I was sent a link and uploaded myself, which was no big deal. I felt bad for him that Uhauls system has some hold ups and delays transactions. But, Todd and his team handled it like pros and were awesome!
Missy M
Rating:
5.0
Very helpful staff
Vincent M
Rating:
4.0
The establishment was fine. The staff had a little trouble getting the equipment to work properly to inputting our information entered into the system for us to rent the truck. I don't know if it was computer problems or user problems. It doesn't matter because they got it done.
I did a pre-trip inspection on the truck and it all looked fine. I drove that truck 100 miles each way and that truck bounced the entire way. It didn't matter if it was empty or loaded. I put about 4000 lbs on that 26' truck and it still bounced the entire way. The tires looked newish, but it is still work looking into.
Over all. The truck did fine, the people got us registered and out the door fine.
I would rent from Trinity Rentals again.
Tony S
Rating:
5.0
Trinity Rentals went out of their way to make sure that I was able to pick the trailer up and get out in very short time went through all of the paperwork with me and hooked up everything and make sure all the lights worked I do not recommend anything at this time they do a great job
David M
Rating:
3.0
Customer did not leave a comment.
William C
Rating:
5.0
Drove 103 miles to pick up truck from where I originally wanted to go.
Raymond P
Rating:
3.0
U haul is still holding $89.95 on my Farmers National Bank debit card.
Susan M
Rating:
3.0
Customer did not leave a comment.
CHRISTOPHER A
Rating:
5.0
Customer did not leave a comment.
Thomas W
Rating:
5.0
Customer did not leave a comment.
TAMMY J
Rating:
5.0
Easy drop off even after hours!
Brady B
Rating:
4.0
Customer did not leave a comment.
Robert F
Rating:
3.0
Customer did not leave a comment.
Tracey S
Rating:
3.0
Customer did not leave a comment.
chris d
Rating:
5.0
Customer did not leave a comment.
Bruce C
Rating:
5.0
Excellent customer service, was very quick and easy process, these guys know what they are doing. They were very helpful with an issue I had from the previous store.
Eric N
Rating:
5.0
Customer did not leave a comment.
Rita F
Rating:
5.0
Customer did not leave a comment.
Janet R
Rating:
5.0
Once again, very satisfied with your establishment! Same as above, very happy with the staff!
William V
Rating:
5.0
Customer did not leave a comment.
Janet R
Rating:
5.0
Customer did not leave a comment.
Gary B
Rating:
4.0
Customer did not leave a comment.
Roger F
Rating:
5.0
Customer did not leave a comment.
Steven C
Rating:
4.0
Customer did not leave a comment.
Chattie M
Rating:
5.0
Customer did not leave a comment.
Austin B
Rating:
5.0
Customer did not leave a comment.
Lilia D
Rating:
5.0
Customer did not leave a comment.
William W
Rating:
4.0
Customer did not leave a comment.
James L
Rating:
5.0
Left the truck outside (after hours).
Regina C
Rating:
5.0
Pleasant folks
Ronald V
Rating:
5.0
Customer did not leave a comment.
Darell M
Rating:
5.0
Customer did not leave a comment.
Renee G
Rating:
3.0
Customer did not leave a comment.
Tom P
Rating:
4.0
Customer did not leave a comment.
Gretchen P
Rating:
3.0
Customer did not leave a comment.
Ricardo M
Rating:
4.0
Customer did not leave a comment.
Ashley E
Rating:
5.0
Customer did not leave a comment.
David R
Rating:
4.0
Good people that care but hands are tied with stupid policies.
Greg W
Rating:
4.0
When a customer calls to do a pickup for U-Haul at a location you need to make sure that they give the proper information. We were told that we could pick up in Quincy Illinois at one of their locations. We had to travel a little over an hour out. Yes they gave me 60 extra miles but they did not take in consideration the extra gas. I feel that the U-Haul company still owes and that extra gas. All should be credit . And when calling to set up I'd ask that the ramp to be used for an electric wheelchair. The wheelchair weighs over 500 lb ramp was not wide enough.
Adam W
Rating:
4.0
Customer did not leave a comment.
Christina R
Rating:
5.0
Customer did not leave a comment.
Perry O
Rating:
5.0
Customer did not leave a comment.
Stacy E
Rating:
3.0
Customer did not leave a comment.
Kenneth F
Rating:
5.0
Trinity Rentals did everything perfectly as far as I was concerned.
N.D. H
Rating:
2.0
I asked about money back due to not using my furniture pads and not using my mileage.the gentleman told me id have to contact uhaul and deal with them directly because they had nothing to do with uhaul.
