Customer Reviews for Triple M Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Triple M Storage

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Adam T.
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Customer did not leave a comment.

TANEIKA B.
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Adam Z.
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Alexis H.
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Leland W.
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Keep operating, we appreciate your service.

Rolando M.
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Marc C.
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I have rented from this location more than once and normally the trucks are in fantastic shape, this time the cab was dirty and had food on the floor and crumbs on the seats. I do recommend this location over the rest in Midlothian.

William B.
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Jerry B.
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LORN M.
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Martin C.
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The box of the truck was not cleaned out when I got home to start loading. The cab and console was stained and sticky, had to clean both ends of the truck to be able to use it.

CHRIS M.
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Tristan H.
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Matthew B.
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John C.
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Easy reservation, easy pick-up, quick and easy check in.

Horacio G.
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BRIAN B.
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Someone should have come out and unhooked the trailer from my vehicle and inspected it prior to me leaving.

Sammy C.
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Have more size trucks.

John C.
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Equipment was available; fast reservation; quick pick up of trailer; easy and quick return.

Raymond C.
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TIMOTHY T.
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Out in the middle of nowhere. Lady in office told me to leave the keys. No greeting. Not at all pleased with U-Haul.

dENNY O.
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Eli H.
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Friendly staff but was late both days for pickup and drop off. Opens at 8AM but staff not arriving until 30 min later. I used the free drop off option. Left 20 min after opening and no staff present. Don't try to be there when they open, you will be disappointed.

Monica W.
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Michelle was very friendly & helpful ... May go over checklist with customer before driving off lot .... Would like UHaul to offer AAA / Military / Senior discounts!!! Penske offers this!

Craig W.
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Travis C.
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No gravel dirty parking lots

Shawn V.
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Justin B.
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David E.
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Joseph C.
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Great location away from high traffic but still close to the city; plenty of space for parking;

Russell B.
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Ruby E.
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Eric R.
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Ruby E.
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Prompt attention and helped me update my online order to accommodate our needs!

donna J.
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Chris K.
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Great system. We enjoyed the whole process. Thank you.

eric B.
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Absolutely nothing. From the attendant tot he customer service to the price and most especially the return procedures, everything went very well!

Chris S.
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James C.
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THOMAS C.
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Natalie B.
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John C.
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Your Uhaul website assumes people know the capacity of the trailer hitch and towing ball during self check-in. I suggest you add a guide or tips to help people determine this information as they are in the process. Especially now, as we seek limit the time we physically interact.

jerome S.
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Ryan C.
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Joe M.
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Gil D.
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Very friendly

Edmundo R.
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Jason T.
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Great place to rent a uhaul! Easy and fast!

Joe M.
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Joe M.
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Joe M.
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Jesus C.
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Robert M.
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The the facility was good but it was in the middle of nowhere. It was several miles to the closest gas station.

Matt B.
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CHRISTOPHER Z.
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William J.
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Jeff A.
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Nothing to note at this time. Very friendly and accommodating when we needed to extend our rental.

Daniel S.
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Wendy C.
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The lady behind the desk cursed and yelled at my wife for dropping the trailer. She called over and over that morning wanting us to bring the trailer back to the location before our 24 hours were up. She then had the nerve to charge us a cleaning fee for bringing back a clean trailer. I have two charges on my bank that I have yet to understand. A $25.00 charge I believe she hid from the Uhaul receipt and a $71.03 charge that is on the Uhaul receipt. If $71.03 Is for the daily rental plus cleaning why do my bank records show another $25.00 charge for cleaning. My records also show it be a slightly different charge. Thank you, Kelly Crosby

Timothy M.
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Great!

lindia A.
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Customer did not leave a comment.

Kenneth S.
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I can get you haul equipment in excellent condition almost anywhere. I go to this location because of Michelle, she's excellent to work with. And she helps arrange things for my convenience. Highly recommended

Todd C.
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Customer did not leave a comment.

Jimmy S.
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Very helpful and friendly, totally pleased with their help and service. I'm totally impressed with the value I got from using Uhaul. So awesome and unexpected in this day and age. You've restored my faith in humanity lol.

Ken S.
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Stellar service. You call they answer. Would definitely recommend and will definitely use again.

John C.
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Good experience; close to home; met my needs in a timely manner.

John R Y.
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I made reservations for a Truck 1 week in advance. I got to the pickup location snd NO truck No one there. Called the guy, he told me he was off on Sundays. Said there eas no record of my reservation. Then he fumbled around and found my reservation on computer. Very unprofessional

Elmer H.
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Customer did not leave a comment.

Jaye M.
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Very quick and easy process. Would use this location again if in need.

Pate N.
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WELDON C.
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Triple M Storage was great. I had to extend my rental agreement several times and they we very accommodating.

Roy M.
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Great staff great service thanks

Kevin L.
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I am upset with this location because they charged me for 7 gallons of gas, I returned the truck in the same place that I got it as far as fuel goes. The paper work to begin said 7/16ths, it might have barely been touching that line but I didnt say anything because this has never been an issue before with my previous rentals. The line was in the same place when I returned it and I got charged $26 and change and they just said too bad, call the customer service helpline. The helpline person was very nice and courteous but said he couldn't do anything since I didn't take pictures, which I guess I understand. I didn't take pictures because Uhaul has always treated me fairly before. Super disappointed to say the least, other than that, the trip and everything else went well.

Sherman W.
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Lyn W.
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jack S.
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Robert K.
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jim M.
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Eric W.
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The location is out in the middle of nowhere. I thought I had put the GPS was taking me to the wrong location until I got right on top of the site and saw other U-Hauls. I had to take a bunch of small second hand roads to get there. I am not sure why I had to return the truck and trailer to this location when there is a huge U-Haul location right down the street from my house.

Don T.
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They were very helpful getting the trailer hooked up for me & had an electrical adapter that I didn't know I needed, in order for my lights to work.

Catharine I.
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kyler F.
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The employee behind the counter was completely illiterate in terms of using the computer and the program to issue a rental. It took over an hour to enter my information.

David D.
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Tommy B.
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Derek K.
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Richard D.
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Reagan B.
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richard B.
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Put a "tongue Jack" on your enclosed trailers. I will not rent another one with out a tongue jack.

peter K.
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William H.
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Joe S.
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juanita C.
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Korin T.
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Ted R.
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Everything went smooth Thanks

patsy T.
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Service was outstanding. I did not have a reservation. They had a truck available. Customer service was friendly , kind, an warming. Truck was ready when I came back. Returning was a breeze. Will highly recommend!

Terry A.
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Michelle was GREAT ! Definitely recommend !

Jorge S.
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This location was located quite a distance away from where we were at. As a matter of fact I passed a Uhaul store as we drove to drop off location, which was closer to our location.

Deborah W.
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Was clean but steering was very loose.

Ian B.
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I'll be back. As I said once, sure would love cruise control on your trucks.

Riley M.
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Customer did not leave a comment.

Crystal K. | Reservation |
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Great customer service! Very clean

MICHAEL M. | Overall Experience |
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Staff was always helpful. The location was very convenient.

No reviews have been submitted for this location.

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