Customer Reviews for Triple R Repair and Resales
(U-Haul Neighborhood Dealer)

150 reviews

4290 Hwy 60 W   Mulberry, FL 33860

(863) 774-3078

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat: 7:30 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 5/13/2021 - 1/15/2022: Closed

Services at this Location:

Contact Us

(863) 774-3078

4290 Hwy 60 W
Mulberry, FL 33860

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat: 7:30 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 5/13/2021 - 1/15/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Install tongue jacks for the trailer so that I don't have to lift it off each time to attach/detach it. Might be intentional so that customers don't leave the trailer unhitched, but then they should put it on blocks at the facility or have portable stands. This was a rental of a 6x12 trailer.

Carlos C. 
Rating:
5.0

Customer did not leave a comment.

Brandon C. 
Rating:
4.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Nothing. The nicest people of any uhaul place I've visited in 30 years

DEREK T. 
Rating:
2.0

Neighborly and courteous people. Very easy to deal with and trust.

George F. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Jessica S. 
Rating:
5.0

Amazing customer service, super awesome staff. Will make this location my preferred U-Haul spot from now on. Thank you.

ALBERT D. 
Rating:
5.0

Customer did not leave a comment.

Martin E. 
Rating:
5.0

The front desk lady, sorry i don't know her name. She was very helpful and engaging during the paperwork process and the trailer hook up, They checked and rechecked the lights and connection's, thank you, would use again. no worries.

NENITO DIZON V. 
Rating:
5.0

Customer did not leave a comment.

billy R. 
Rating:
4.0

The location had an emergency and the gate was locked. I was forced to drop the trailer at an alternate location. I called U Haul customer service and was told they have a high call volume and to call back later. The automated system then disconnected the call. I had to be at work atv6pm and the fire station I was working at has enough parking for three of us who are working only. Luckily I was able to dump the trailer. Terrible experience as far as the automated system. Both the pickup and drop off location were friendly.

Glenn H. 
Rating:
5.0

Customer did not leave a comment.

carol T. 
Rating:
3.0

When selecting the drop off location, the pick up location Personnel did not clarify that the hours would be closed during the weekends. Even when selecting a weekend day to drop off, no one clarified how to drop off equipment on a closed off property. It was a headache. And, a bit confusing of where to drop off the equipment safely when you arrive to a locked and fenced lot. It's best disclose hours of operation prior to selecting pick up or drop off dates for a customer. So my experience could be avoided. ??

Rebecca C. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Everything was perfect. I reserved a trailer and had it hooked to my truck within an hour including drive time.

Shawn F. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH L. 
Rating:
4.0

Nothing at all... Pam was wonderful & very nice... i really appreciated her help. Superb customer service

MARK S. 
Rating:
5.0

The people at this location were so nice and helpful. They helped us through the process and attaching the trailer to our hitch. I would highly recommend this location for any of your rental needs.

Katherine M. 
Rating:
5.0

Customer did not leave a comment.

consuelo D. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Liked that both locations were enforcing the 6ft guideline.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Gregory P. 
Rating:
5.0

Nothing , the folks there were very nice, helpful and polite. Probably one of the best UHAUL experiences that I have had since using your company.

Harvey R. 
Rating:
5.0

Customer did not leave a comment.

Denis B. 
Rating:
5.0

Customer did not leave a comment.

CHARLOTTE M. 
Rating:
5.0

Customer did not leave a comment.

Marvin S. 
Rating:
2.0

They got the paper work All screwed up, had trouble turning it in

Charles M. 
Rating:
5.0

Customer did not leave a comment.

CRAIG W. 
Rating:
1.0

Customer did not leave a comment.

Russell S. 
Rating:
5.0

everything in orderand very good attencion

sierra R. 
Rating:
5.0

They where super friendly and very accommodating would for sure come back.

kristen W. 
Rating:
5.0

We turned in the truck after hours, that is why I can't comment.

Dailah M. 
Rating:
5.0

the first place I reserved a trailer at, when I showed up the trailer was broken so they reserved another at another place when I got there they were closed. Triple R was great, should have went there first.

Rickard M. 
Rating:
5.0

Friendly and personal, concerned to help meet our needs. Best customer service ever.

Rebecca B. 
Rating:
5.0

Very friendly people

Anita C. 
Rating:
5.0

Really good customer service

ediberto C. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

This location was great however it was nit my selected location. I personally went in persob to schedule truck at a different location and confirmed in person 2 days prior but when i arrived to pick up truck i was sent to this location. Not happy about the change as time was an issue but these people were great.

Elisa J. 
Rating:
5.0

The owner his wife were great help! Great people. Great help.

Alexander J. 
Rating:
5.0

Customer did not leave a comment.

marvin S. 
Rating:
5.0

Amazing service like no other!

joanne R. 
Rating:
5.0

Customer did not leave a comment.

Peter B. 
Rating:
5.0

Customer did not leave a comment.

Bob P. 
Rating:
5.0

Customer did not leave a comment.

MAUREEN P. 
Rating:
3.0

The lady told us one price and now they're trying to charge us another price. Which I am not okay with. Please have someone from uhaul contact me

Rodney T. 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
Rating:
5.0

Very friendly and helpful in any way needed

robert P. 
Rating:
4.0

great personal service at this location..

Edward R. 
Rating:
5.0

This was a very nice transaction. Moving was very stressful but they helped a lot.

catharine W. 
Rating:
5.0

Customer did not leave a comment.

thomas N. 
Rating:
5.0

Customer did not leave a comment.

Alwayne A. 
Rating:
5.0

Drop off was great! Very fast and friendly.

Benjamin M. 
Rating:
5.0

This location made it easy to return and was very patient with me. Great customer service.

JERRY J. 
Rating:
5.0

Very helpful and truck very clean.

Peter B. 
Rating:
5.0

Customer did not leave a comment.

Heather F. 
Rating:
5.0

Very helpful and service oriented.

robert P. 
Rating:
5.0

Customer did not leave a comment.

mark D. 
Rating:
5.0

one of if not the best with very friendly and helpful people. They will be my go to rental from now on

robert P. 
Rating:
5.0

Theinside of the trailer actually leaked on some of my furniture nothing major damage just a door to one of my cabinets the people that triple are are great people. But nothing was done about the leaking on my furniture

Terry W. 
Rating:
5.0

Employees were friendly, truck was clean. It was a smooth return, before I could even leave the premises and email was sent to me.

ivy J. 
Rating:
5.0

Customer did not leave a comment.

Josh R. 
Rating:
5.0

Everything was excellent

jose M. 
Rating:
5.0

Customer did not leave a comment.

Heather F. 
Rating:
4.0

Customer did not leave a comment.

carlos N. 
Rating:
5.0

Nice service good people.fast rental.

elmer G. 
Rating:
5.0

Customer did not leave a comment.

Heather F. 
Rating:
3.0

We were met at the door we did not enter the premises after driving 25 miles out of the way

Patrick J. 
Rating:
5.0

Great Drop off experience, very Friendly! Thank you!

Anthony Q. 
Rating:
5.0

Well...don't know where to start. I originally reserved a 6x12 trailer for a location in Bartow, Fl, and was assured it would be there. Well it wasn't. Had to drive to Mulberry, Fl to get it. The staff at Triple R was amazing. Got an email the next day that my drop off location was changed to Tire Depot in Stone Mountain. Well this is where the fun started - This location was closed at the time so I dropped it off and intended to come back the next day to close the contract. Called this place - no answer. Called the next day - no answer. Got worried and called U-Haul national customer service. Was told the location was closed this week and not to take the trailer to another location they'll call on June 2.... Well in the meantime, someone was using the trailer illegally. I finally got a call from a most gracious agent at Swaggs N Stuff stating that someone reported the illegal use of the trailer (still under my contract). She then advised me to bring it to her location and she would close out the contract. Come to find out, the original locations contract was cancelled by U-Haul and that any equipment left there would be impounded immediately...Thanks a lot U-Haul! Thanks a million Swags N Stuff. NEVER AGAIN!

jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

Heather F. 
Rating:
5.0

She was friendly. I told her about the wipers and she thanked me for letting her know and said she would have them fixed. It was quick and easy.

Dorothy A. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Customer did not leave a comment.

Heather F. 
Rating:
5.0

Customer did not leave a comment.

laquandas B. 
Rating:
5.0

Customer did not leave a comment.

Brieana M. 
Rating:
5.0

Customer did not leave a comment.

monica L. 
Rating:
5.0

Very friendly and accommodating

Richard F. 
Rating:
5.0

Customer did not leave a comment.

alberto C. 
Rating:
5.0

Customer did not leave a comment.

Heather F. 
Rating:
5.0

I was originally suppose to pick up our uhaul from another facility, but we couldn't get the lock to work, then I was transferred to another place and when I got there no one was there. I had a very frustrating morning with uhaul customer service so after going to two different places and running behind on schedule they told me to go to Triple R Repair to pick one up. The lady and her husband were so helpful. They apologized for my run around morning even though it was not their fault at all. They got me into a truck quickly. They went above and beyond to help me! I will definitely be using them again for my next move. I'd give them 100 stars if I could.

Clifford R. 
Rating:
3.0

Customer did not leave a comment.

Cade B. 
Rating:
5.0

Very good people...

William H. 
Rating:
5.0

The lady was very sweet and efficient.

victoria E. 
Rating:
5.0

Most friendly and helpful rental of a Uhaul I've had. I'd drive out of my way to use rent from them again.

David Z. 
Rating:
5.0

Customer did not leave a comment.

Matthew J. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
5.0

Out experience here was fantastic! The truck was very clean and we were in and out quickly. I highly recommend this place.

Michelle M. 
Rating:
5.0

I had the worse experience with uhaul today and will not be renting from uhaul again. I was told by uhaul not the location that i could return the trailer to any location. I was not informed that there will be a fee for this. Today before my check in time at 13:00 i returned the trailer to a location and told them that i was told that i can bring the trailer back to any location and they said ok. I brought the trailer to the back of the yard unhooked it and went back up to the office to check out and was told it would be over $100 when my bill was only suppose to be about $40 because i did a 1 way with the trailer instead of returning it where i got it from. So i was not informed by this location and by uhaul itself that there will be a charge over double my price if i brought it somewhere else. So i called uhaul customer service before checking out and after 30 minutes on the phone i was told they were not going to do anything for me when it wasnt my fault that i was not informed correctly. I had to drive back to the trailer and hook it up and bring it to an alternate location so that i wouldnt be charged over double the amount i was suppose to be charged. Another problem i had to deal with on this issue even though none of this was my fault from the beginning was i returned the trailer on time but after having to deal with all of this and having to bring the trailer to another location i was told that sense i would have brought it back after my check in time at 13:00 that i would be charged with another day and if i wanted to i could dispute it. I have used uhaul several times and now after uhaul showing me how much they do not care about custermer support i will no longer be renting from uhaul. This is not an issue with the locations i rented the uhaul from this is a problem with uhaul itsef and there horrible customer service.

Brandon Y. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Add a hand truck or dolly

CARRIE S. 
Rating:
2.0

The truck we were given was dirty and had previous renters paperwork and information. The A/C would only work when it felt like it so it turned a 12 hour drive into an even more miserable time.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

kaylen B. 
Rating:
5.0

Customer did not leave a comment.

Krishawn W. 
Rating:
5.0

Customer did not leave a comment.

Dennis T. 
Rating:
5.0

Customer did not leave a comment.

joewy M. 
Rating:
4.0

Customer did not leave a comment.

Vernon E. 
Rating:
2.0

Forgot my wallet at new home. It was moving day. Could not gas up the ten dollars. The lady told me they would just let it go. My credit card was charged 55.00 extra for gas and fueling fee. Will despute this charge. Already paid 140.00 for truck we returned hours early.

James P. 
No reviews have been submitted for this location.

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