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Troy G
Customer Reviews for Tripp Oil LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service. And truck well cared for.
Ana DMy struggle was the amount I paid for the 4 hours that I had the truck as the original rental charged me for two days, but I only needed the truck for one.
BRYSON HI will be back Wonderful service
Michael FThe trailer that I reserved was not available when I arrived. They had a smaller trailer for less money so I took that one out of desperation. It took more work to load due to having a smaller trailer to work with. Everything worked out in the end. The people that worked there were very nice and helpful. I would rent from again.
LeAnn RThis is in reference to first location in waseca spent about 2 hours at location looking for key/waiting on hold with help line trying to find key. Truck they sent photo of had no key and was dirty inside, it was unlocked. Customer service person found me another truck 30 miles from there in fairbault then had drive back to house in another town. Whole delay was 3 1/2 hours. My movers left and took longer with couple people we had to load and lost movers upon arriving at final destination since didn’t get there until midnight. Very frustrating, I’ve used uhaul several times but never the 24 hour pick up and didn’t have a good experience. I was credit 50 dollars for my inconvenience but feel that was in adequate for all the issues that took place. I realize mistakes happen but it was a snowball effect and created several problems. I Was moving a family member that recently passed away and was on a tight schedule. Customer service did try to call waseca after hour number location to get help but no answer. I was also told when booking truck it would have 2 wheel dolly and 2 of the 4 wheel dolly for furniture attached with zip ties inside truck if needed once I broke ties I would be charged and I purchased 6 pads none of these items where in truck in waseca and truck in fairbault didn’t have as they didn’t know. Very disappointed. I did originally ask to use fairbault but waseca was suggested and approx the same distance from where moving until had to back track and go to fairbault in the end. Once in fairbault I was able to get truck within about 20 Minutes. The key system much better there. In cab of truck looked liked like there was spilled drink and was sticky, some food crumbs. Otherwise truck was fine with the exception I didn’t have moving pads originally paid for.
Cara SThe couple that runs the uhail in Faribault are so friendly helpful and knowledgeable!
Rita SPor el momento me pareció todo bien, buena atención y sobre los precios bastante accesibles
Sergio HThe lady and gentleman (sorry that I don't remember their names). Were friendly, very helpful and knowledgeable. They made everything run smoothly!
Christopher SThe staff was awesome. The steps to rent were easy to follow. I will definitely use them again.
scott KDropped off after hours.
Rachelle PLimited hours but saved my butt! The lady working (maybe the only employee/owner) was super helpful and had a great sense of humor. Probably 100-1,000x faster than bigger city uhaul experiences I’ve had. Best I could have hoped for!
Derek LI have rented multiple times from this location and these folks have always been superb to work with. I am very thankful we have this great u-haul company in this town. Thanks, Pastor John Krans
John KNice and friendly people
KEVIN LExcellent service!
JANE JThe owners were very nice and accommodating and I would highly recommend!
Mike RThey have Gunsmoke on the TV inside the place
WILLIAM HBut it is about all I would recommend the whole experience was a different matter. Hence I filled a dispute
Mary MEasy to get keys for rental on the app and easy process.
Chatpakorn TWe paid for 24hr rental then about an hour after I got the U-Haul I get a text requesting me to update my drop off because they have another customer who needs the truck. So we hurry and have it dropped off by 6pm for them to charge me the full 24hrs and then book it out to new customers. That is definitely double dipping and wrong.
Jennifer RExcellent service and excellent people!
Cheryl WGreat service and quick drop off!
TROY SVery nice staff and very helpful to me in a difficult move that I did mostly alone.
DEB MMiscommunication on drop off instructions, was told one this and the other way was done.
JEFFREY AIt would be a lot better once in a while to take the vehicle through a car wash which helps clean the vehicle and takes off dead bugs from the windshield. The front end of the van I rented was covered in dead bugs.
Yash KGreat people to work with. Thx
John KAttendants were very helpful and I felt listened to and guided in the right direction. This was not my closest rental location and anytime I need to rent from U-haul, this is the location I will use - no question.
george wTruck had mechanical issues. could not get a hold of anyone from U-Haul on a Sunday. I was scared that I was going to break down in the middle of nowhere. No straps in the truck also.
Heather DThe lady who is always there she’s very nice and have great service
Asia WKind folks. Nice trailer.
LYNNE GWonderfully friendly and competent people. They turned a stressful time for me into a genuine pleasure!
Sheila KAwesome customer service.
RYAN HGreat people to work with. I’m a repeat customer because of the people! Thx.
John KGreat peeps at this location
Anthony WThey told me I could drop it off here and then they turned around and charged me for dropping it off in the wrong location..
DALLAS SNothing everything start to finish went fast easy thank you
Janet SRadio did not work.
Tim MThe Tripps make a fantastic team and are such a pleasure to work with, I gladly drive past other rental stores whenever in need of a Uhaul of any size!
Phil KTruck cab was absolutely filthy. Dog food and dog vomit on the seat, grime and sticky goo all over the dash. Fuel tank was nowhere near full, so I lost money topping it off before I returned it. I'd estimate I drove it less than thirty miles, but the odometer says it was over sixty. Wrong size tires, perhaps. What a ripoff.
Trevor TI made a reservation a week in advance and the day before my scheduled pick up they changed the reservation location to an hour away. Without notifying me. Called 3 times and each time Customer service was extremely poor. Would not recommend u haul to people.
Ryan ASuper friendly lady at the front desk! Truck was clean and easy to drive, did well on the highways. Definitely made my move easier!
Emily SWell where do I begin? First off we were suppose to get a rental out of Mankato (even confirmed there was a rental there for us on July 9). The reservation was made over two months ago and I even went into the Uhaul store front on Madison Ave in Mankato on May 31st to confirm the reservation in person. On the Thursday (July 11) before we were to leave from my house in South Sioux City, Nebraska to go up to our daughters to move her from Mankato, MN, I got a call from Mankato Uhaul stating they no longer had the rental for me, but I could drive to Faribault, MN (48 miles away, each way) to pick up the Uhaul. I was called less then 30 minutes from the closing time if the Faribault, MN location. My wife and I live in South Sioux City, NE, over four hours from Faribault, MN so getting there befote they closed was not an option. Time is of essence when we were moving my daughter and now we are going to be extremely late in our move. We were only given so many miles with no wiggle room to spare on the rental even though I had to drive all over to get the rental and then return it, not knowing where the drop off location close to the new apartment in Circle Pines, MN would be. We ended up having to spend an extra $33 on fuel and then because we did not know the exact mileage of what our trip was going to be we were charged again. The charge for the overage was minimal, but the fact that we were even charged to begin with is an error on Uhaul. This is now the second time we have made a reservation online to find out that when we want to get a Uhaul we are scrambling around to get a vehicle that Uhaul knows I am coming to get in the first place. I am not sure this is the best policy and from now on I will probably check your competitors out for rentals as neither Budget or Penske has given me this type of problem....EVER!!! YOU CAN DO BETTER!!! All if this is a direct reflection from your Mankato, MN location not the one in Faribault, MN. The lady Uhaul rep was the only thing keeping me from cancelling the rental altogether!
Anthony CDawn was excellent to work with. She helped make this moving experience so much easier! Dawn helped with the online system. If it hadn't been for her, I would have gone someplace else to rent a moving vehicle. Thanks Dawn!!!!
SALLY BThe Tripps run a great business and we are lucky to have them in the area, worth the drive!
Phil KDrop off was also not easy as the app was not working. Again, poor experience.
Christopher RVery easy to work with for a long trip over a holiday weekend.
Les WEquipment I reserved was not put in trailer after I was told it would. Lost a day of moving because of this. Billing is wrong. I have been billed 4 times for the rental, one of which has dropped and was just a holder. Was told by the location to contact area manager to work it out.
Jeffrey RWe highly recommend Uhaul! Always a good experience! Trucks and trailers are always clean and kept up well! Nice to be able to drop off the truck and/or trailer at our destination!
EARL BThe drop off was equally as simple as pick up. Thank you
Tanya HContactless pick-up vie app was quick and easy.
Timothy MVery helpful and kind couple. I would highly recommend renting from this location!
Carla JA little expensive, but overall a great experience.
Joe AVehicle was ready to go and performed without any issues.
Steve CHighly recommend to have batteries checked before having them reserved for use.
Sara V