This is in reference to first location in waseca spent about 2 hours at location looking for key/waiting on hold with help line trying to find key. Truck they sent photo of had no key and was dirty inside, it was unlocked. Customer service person found me another truck 30 miles from there in fairbault then had drive back to house in another town. Whole delay was 3 1/2 hours. My movers left and took longer with couple people we had to load and lost movers upon arriving at final destination since didn’t get there until midnight. Very frustrating, I’ve used uhaul several times but never the 24 hour pick up and didn’t have a good experience. I was credit 50 dollars for my inconvenience but feel that was in adequate for all the issues that took place. I realize mistakes happen but it was a snowball effect and created several problems. I Was moving a family member that recently passed away and was on a tight schedule. Customer service did try to call waseca after hour number location to get help but no answer. I was also told when booking truck it would have 2 wheel dolly and 2 of the 4 wheel dolly for furniture attached with zip ties inside truck if needed once I broke ties I would be charged and I purchased 6 pads none of these items where in truck in waseca and truck in fairbault didn’t have as they didn’t know. Very disappointed. I did originally ask to use fairbault but waseca was suggested and approx the same distance from where moving until had to back track and go to fairbault in the end. Once in fairbault I was able to get truck within about 20 Minutes. The key system much better there. In cab of truck looked liked like there was spilled drink and was sticky, some food crumbs. Otherwise truck was fine with the exception I didn’t have moving pads originally paid for.
Cara S
Tripp Oil LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Faribault, MN 55021
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- 4.5 Average Customer Rating
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The couple that runs the uhail in Faribault are so friendly helpful and knowledgeable!
Rita SPor el momento me pareció todo bien, buena atención y sobre los precios bastante accesibles
Sergio HThe lady and gentleman (sorry that I don't remember their names). Were friendly, very helpful and knowledgeable. They made everything run smoothly!
Christopher SThe staff was awesome. The steps to rent were easy to follow. I will definitely use them again.
scott K