Customer did not leave a comment.ANNE B.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owner of this location was prompt, courteous, and friendly. I like to support family-owned and local operations, and I highly recommend these folks!Daryl B.
Customer did not leave a comment.Jonathan M.
The owner was very accommodating. Excellent serviceAlfred V.
Customer did not leave a comment.Lawrence S.
Uhaul sucks! I had a pickup reservation and the day before I get a call saying that the location does not stock pickups even though it was on their website! So I scrambled to find something else and reserved a van. The morning of, I go to pick up the van I get another call and someone calls me again telling me the van is not available because someone crashed it. So I ask him if he has anything else for me and he says only an hour away! So I go to the rental place to tell the guy to cancel the item because I have no truck to transfer it And I happen to look next door and see a large Uhaul box truck and it's available. Your service sucks!!! And I got a truck but paid a lot more for it!!!!!â˜¹ï¸Timothy S.
I have received a 50 dollar credit due to the frustration of trying to pick up a uhall truck on a Sunday via mobile phone. When I made the reservation with a live person fromthe location I was not given any instructions or information on how to go about executing obtaining the truck via a website. I arrived in the Am on Sunday and went to the website sent via text the uhall website was not able to obtain my location. It took 4 phone calls and 1 hour 30 mins to solve the issue. My phone blocked the request to give uhall the location! I cannot be the first frustrated person who has encountered this. The truck did also smell like BO. And there was a huge carpenter's bee nest next to the key box. Apropos to the situation for sure.Rayna D.
The truck was disgusting. There was cigarettes ashes all over it. It smelled horrible. If I didn't need this truck so badly I would not have taken it. I called for a week U-Haul places in Brattleboro, Hinsdale, Keene and Geenfield. I got this one last minute. It still needs to be a clean truck. WTF we are in a pandemic. It's a good thing we carry hand sanitizer in are cars. I want a refund on a part of my rental. I don't want it for free because nothing is for free. But I should be compensated for having rented a disgusting truck. I have pictures I was I could add. A manager was supposed to call me before I was Billed. WTFangie J.
Great easy experience Thank youDavid N.
Always happy when I use uhaulCarl J.
Customer did not leave a comment.SAHALEY D.
The location had a truck but was dead when I went to start the truck causing hours lost out of my day. The Uhaul customer service once you get to them was not helpful at all. I had to rent a larger truck which was told over phone has same gas mileage however Uhaul website and common sense says otherwise. I wanted 10 foot truck that averages 12 but had to use 15 foot truck which averages 10. I was basically told to pound sand when I asked for some sort of compensation for all the inconveniences my day had from mot having a truck available after securing day before and calling uhaul center to ensure an early pick up. On way I was trying to get my truck done as much as possible but said had to wait till opened. Once finally got a customer service person she said that I would have to go back to Greenfield MA, where I lived from 2 towns over where I was told a truck was ready. Said that I would get $50 money back, which still havent seen in billing. All and all took over 3 hours to just get truck in first place causing me to miss being with my family for most of the day because we hot traffic when we wouldnt have adding hours on day and fuel burned at a faster rate than should have been. I called Uhaul customer service when trip completed to say what happened and see what would be willing to do for my troubles and after being on hold 15 mins then transferred the girl said sorry sir nothing we can do for you. I'm very displeased with whole situation and as you can see from my past bookings I use UHAUL fairly frequently but believe I will be going to one of the others in my next time.Matt F.
Customer did not leave a comment.ALEXANDR D.
He went out of his way to accommodate me when our designated drop off closed before 5: o'clockCHRISTOPHER S.
Customer did not leave a comment.Elani B.
Triton Auto is the place to go.Paul M.
Customer did not leave a comment.Geri S.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Nell L.
Customer did not leave a comment.Sheyla O.
Customer did not leave a comment.Alyssa R.
It was fast and they were very helpfulWilliam G.
Have the truck that is reserved in advance actually available for use.Helen S.
They were great! Very quick pick up and drop off. Will use again and highly recommend!Grace C.
Customer did not leave a comment.Meredith M.