Customer Reviews for Trojan Storage of Sacramento
(U-Haul Neighborhood Dealer)

251 reviews

5441 Garfield Av   Sacramento, CA 95841

(916) 927-4855

Location Hours

  • Mon-Sat: 9:15 am - 5:30 pm
  • Sun: 9:15 am - 3:30 pm
Special Operating Hours
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(916) 927-4855

5441 Garfield Av
Sacramento, CA 95841

Services at this Location:

Location Hours

  • Mon-Sat: 9:15 am - 5:30 pm
  • Sun: 9:15 am - 3:30 pm
Special Operating Hours
  • 7/4/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Veronica V. 
Rating:
5.0

Juanita helped me and was friendly and helpful and had a great smile it was a great experience👍

Harlon J. 
Rating:
5.0

Truck nside was dirty with piece of potato chips dirt,and debris

Vadim A. 
Rating:
5.0

Customer did not leave a comment.

jessica S. 
Rating:
3.0

The whole online pick up process was a bit of hassle. For the most part doing things online/contactless means easy and fast process. It wasn't the case here. I was frustrated through the process. I understand that verification is needed, however the type of offered verification were a bit uncommon. Especially that I wasn't prepared for it. I asking for a copy of a passport or lease agreement was a bit much for me. Because I didn't have them with me, and I have strong feeling most people don't carie them with them either. The alternative was to contact 2 people; just like a reference for a job, those person have to be informed that they will be contacted so they can prepare themselves. All this was last minute so I had no way of knowing if they would even be in a position to pick up the phone. On top of that it took a while for all this to happen, almost 45 minutes. This was the first time, I would rather go the old fashion way and pick up the vehicle from a human.

Freddy M. 
Rating:
5.0

The ladies in this office were awesome! So friendly and took the time to thoroughly explain what I needed to know about the rental, and also explained the storage rate and other products I may need for my move! I will refer anyone I know that is moving to them.

Denise D. 
Rating:
5.0

Customer did not leave a comment.

JERRY G. 
Rating:
5.0

Both the ladies were very kind and accommodating! Thank you for making our moving experience a little smoother!

Cynthia P. 
Rating:
5.0

Customer did not leave a comment.

TOM G. 
Rating:
5.0

The store was very busy and we had to wait a long time

Joshua P. 
Rating:
5.0

Muy recomendable es una buena elección cuando te vas a mudar buena atención y buen servicio

Oscar G. 
Rating:
4.0

Nothing my experience was good

THOMAS F. 
Rating:
5.0

Customer did not leave a comment.

SALAH A. 
Rating:
5.0

I was not told at the drop off location that i was supposed to drop it off at the place where i rented it at 5441 Garfield Av Sacramento, CA 95841. I think i was charged extra for dropping it off at the other location.I want some kind of reimbursement for them not informing me of this!

John S. 
Rating:
5.0

I reserved a 26ft truck. The location I chose called me and said they didn't have a 26 ft truck. They said an other location would call me. An other location called and I made arrangements to pick up there. When I picked up the truck was a 20ft truck. I had to keep the truck 2 days because it was too small to fit all of my things.

REBECCA M. 
Rating:
5.0

Customer did not leave a comment.

Maria M. 
Rating:
5.0

Customer did not leave a comment.

Myca C. 
Rating:
5.0

Customer did not leave a comment.

Jourdan H. 
Rating:
5.0

Customer did not leave a comment.

REZA E. 
Rating:
5.0

Customer did not leave a comment.

marlene C. 
Rating:
5.0

Customer did not leave a comment.

Joshua P. 
Rating:
3.0

The truck I rented ended up having a leak in one of the tires and I had to cut my trip short because of this!

Abagail S. 
Rating:
5.0

Good service 👍

Cesar M. 
Rating:
5.0

Customer did not leave a comment.

Tamela Y. 
Rating:
2.0

Employee wasn't informative , no personality , they only let one person in so as a first time mover not letting my mother in with me made it very difficult especially since the clerk wasn't helpful. Uhaul wasn't very clean and it gas tank was barely filled.

Victoria J. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER DYAN B. 
Rating:
4.0

The truck was pretty dirty and had a low tire pressure when we got it. Also the receipt and mobile messaging expire so fast I couldn't see my receipt to explain 2 separate charges. Used the truck for less than a day and had to pay almost $300 which seems exorbitant. The staff was very pleasant in person though.

Tanya B. 
Rating:
5.0

Very friendly, truck ran great little muddy on the inside but eazy renting and moving in time for the holidays.

ALISON W. 
Rating:
5.0

Customer did not leave a comment.

Taylor K. 
Rating:
5.0

Customer did not leave a comment.

AZIZ W. 
Rating:
5.0

Customer did not leave a comment.

Patricia C. 
Rating:
3.0

Still haven't received refund for deposit

Armon P. 
Rating:
1.0

The customer service associate argued with me over the gas level. It is an analog gauge and they argued over 1/16 of the gas level. Unbelievable.

Jeremy J. 
Rating:
5.0

Well when I set up my reservation you told me one location. I got there and there was a lockbox but I received no code to get in it. I tried calling but there was a 30 minute wait. I resigned it and saw uhaul changed my pick-up location without even telling me. Another guy that was also trying to pick up had the same problem and you also changed his pickup location without telling him. The stress it caused on an already stressful day honestly makes me want to use penske in the future instead. Luckily everyone over at Trojan storage was wonderful if it wasn't for them I would never use or recommend uhaul again and I still might not. 3/10

Erica E. 
Rating:
5.0

Customer did not leave a comment.

Adam L. 
Rating:
5.0

Customer did not leave a comment.

Anita A. 
Rating:
5.0

Everything went smoothly, so I don't have any suggestions for improvement.

DENISE D. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
2.0

Truck was really dirty inside and out. We actually had to pay to have it washed because the windows were so dirty it was hard to see out. The truck smelled horribly of smoke. The gal inside was kind but unfortunately her coworker called out so she had to close the office for lunch when we wanted to pick up the truck and drop off. We were able to work around the schedule but this must suck for her.

Alex S. 
Rating:
5.0

This is a great place to rent from. No standing in line at other U-Haul location waiting to be taken care of. Staff were awesome and friendly and would rent from this location again.

CHRISTOPHER H. 
Rating:
5.0

All was great. Thank you to worker

Davit G. 
Rating:
5.0

Customer did not leave a comment.

AMBROSIA H. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Customer did not leave a comment.

JUAN C. 
Rating:
5.0

The women I spoke to on the phone was helpful and I was able to a truck and appliance dolly for the following Sunday. When I arrived to rent the truck everything went smoothly. When I brought back the truck full with gas the process to checkout was quick and fast. Again the woman that I spoke to on the phone was the same as the woman in the office. She was very helpful.

Susan L. 
Rating:
5.0

Customer did not leave a comment.

AGATHA R. 
Rating:
5.0

Juanita was very helpful and friendly. Will recommend to people I know to rent from here.

PHILIP M. 
Rating:
5.0

Excelente servicio

ISMAEL G. 
Rating:
5.0

Customer did not leave a comment.

AGATHA R. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

The people were very courteous and it did not take a lot of time to get me into a truck and on my way.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY P. 
Rating:
5.0

Customer did not leave a comment.

Kelley P. 
Rating:
5.0

Customer did not leave a comment.

Eddie L. 
Rating:
5.0

The truck was a disaster, the ignition would not work unless you pushed both feet down on the brake with all my weight. It took literally minutes to get the damn thing started. Will think twice before I rent again from UHaul.

CHRISTOPHER D. 
Rating:
4.0

My customer service agent Juanita, gave excellent service. She was efficient and very quick and so friendly. It is because of her that I would recommend this location. The windshield on the truck was fairly dirty when I picked it up. Otherwise, everything else was great.

Linda H. 
Rating:
5.0

Ms Johnson displayed professional and excellent service and was very courteous in accommodating me when concerns arised

QUELLA J. 
Rating:
5.0

Customer did not leave a comment.

CASEY L. 
Rating:
5.0

Customer did not leave a comment.

DEANGELO M. 
Rating:
5.0

Wonderful, responsive employees, convenient location, and well maintained vehicles.

Howard S. 
Rating:
5.0

Nothing

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

Jenna J. 
Rating:
5.0

The gal who assisted me during this transaction was wonderful to work with.

SUZETTE B. 
Rating:
5.0

Customer did not leave a comment.

KIMYETTE R. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Continue the service you provided me

Anthony G. 
Rating:
5.0

Nothing. Cindy was very helpful and made the process easy.

Mark K. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Keep up the great work!

HARLAN C. 
Rating:
5.0

Great staff

Aimee W. 
Rating:
3.0

Customer did not leave a comment.

YURIY K. 
Rating:
5.0

Customer did not leave a comment.

Stan M. 
Rating:
5.0

Great service and nice helpful staff. Would come back for sure.

MAKSIM S. 
Rating:
5.0

Rental was there waiting for me. Very good service.

Wayne T. 
Rating:
3.0

Customer did not leave a comment.

CARLOS B. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

THERESA J. 
Rating:
3.0

Be sure reserved vehicle is available.

CATHERINE W. 
Rating:
5.0

Customer did not leave a comment.

Nate B. 
Rating:
5.0

after using your online rental app I was informed my check out time would be greatly reduced. Not so. Your new software proved almost unusable and took way too much time and I was late for an appointment. not the fault of Randy at Trojan. He was extremely capable and friendly but was hampered by inability to utilize software.

dan S. 
Rating:
5.0

N/A

SAROJ M. 
Rating:
4.0

The app was ok but I had difficulties dealing with the app.

Scott H. 
Rating:
4.0

The u haul experience went very smooth and we were very pleased. Thank you

Nancy N. 
Rating:
5.0

The person at the desk of this location was helpful and friendly

Sherman L. 
Rating:
5.0

Everything was great. The lady in the office was very professional and friendly

Mario M. 
Rating:
5.0

Customer did not leave a comment.

LINDA G. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Watch for the suspension light that goes on and seems to be sensitive on a slight hill. When turned off motor for 5 Min then back on it didn't come back on. Cargo van ran fine. Happened once more (van still empty) going over bridge near San Rafael with huge bump. After turned off motor few minutes, light didn't come on again for rest of trip. Van drove excellent! Recommend highly!

Susan P. 
Rating:
3.0

The car wasn't clean in/out.

Ronaldo N. 
Rating:
5.0

Customer did not leave a comment.

SHAREN V. 
Rating:
5.0

Best service I've had with U-Haul ever! Was this Garfield location..Cindy was super helpful during pick-up and on drop-off day, she and Juanita were incredibly understanding and patient with a delay I came across. I've been to a few U-hauls in Sacramento and I will definitely recommend this location to friends and family as well as return here as my go-to location!! Thanks! -Mike

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Regena J. 
Rating:
4.0

Customer did not leave a comment.

MAX H. 
Rating:
5.0

It was great. Super easy and convenient!

AMBER S. 
Rating:
5.0

Always good service at Trojan Storage.

WILLIAM M. 
Rating:
5.0

This was a trouble free experience in every way. Thank you to the helpful staff and thank you for an excellent web page that anticipated and answered all of our questions.

Barbara H. 
Rating:
1.0

Person trying to help us did not have a clue how to use the computer system & had to keep asking questions of the other person in the office who didn't know much more. Took longer than it should have to pick up & retur the truck. If we are sent to this location again, we will look for another company to rent from.

Ronnie I. 
Rating:
5.0

There was a mess up with customer service. The store is great Trojan ill give him a+ for helping me out...

Alain S. 
Rating:
5.0

Customer did not leave a comment.

Denice J R. 
No reviews have been submitted for this location.

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