Customer Reviews for Trojan Storage of Sacramento

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Trojan Storage of Sacramento

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dan S.
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after using your online rental app I was informed my check out time would be greatly reduced. Not so. Your new software proved almost unusable and took way too much time and I was late for an appointment. not the fault of Randy at Trojan. He was extremely capable and friendly but was hampered by inability to utilize software.

SAROJ M.
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N/A

Scott H.
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The app was ok but I had difficulties dealing with the app.

Nancy N.
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The u haul experience went very smooth and we were very pleased. Thank you

Sherman L.
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The person at the desk of this location was helpful and friendly

Mario M.
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Everything was great. The lady in the office was very professional and friendly

LINDA G.
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Customer did not leave a comment.

James S.
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Michael S.
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Susan P.
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Watch for the suspension light that goes on and seems to be sensitive on a slight hill. When turned off motor for 5 Min then back on it didn't come back on. Cargo van ran fine. Happened once more (van still empty) going over bridge near San Rafael with huge bump. After turned off motor few minutes, light didn't come on again for rest of trip. Van drove excellent! Recommend highly!

Ronaldo N.
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The car wasn't clean in/out.

SHAREN V.
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Customer did not leave a comment.

JAMES S.
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Best service I've had with U-Haul ever! Was this Garfield location..Cindy was super helpful during pick-up and on drop-off day, she and Juanita were incredibly understanding and patient with a delay I came across. I've been to a few U-hauls in Sacramento and I will definitely recommend this location to friends and family as well as return here as my go-to location!! Thanks! -Mike

Regena J.
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Customer did not leave a comment.

MAX H.
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AMBER S.
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It was great. Super easy and convenient!

WILLIAM M.
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Always good service at Trojan Storage.

Barbara H.
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This was a trouble free experience in every way. Thank you to the helpful staff and thank you for an excellent web page that anticipated and answered all of our questions.

Ronnie I.
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Person trying to help us did not have a clue how to use the computer system & had to keep asking questions of the other person in the office who didn't know much more. Took longer than it should have to pick up & retur the truck. If we are sent to this location again, we will look for another company to rent from.

Alain S.
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There was a mess up with customer service. The store is great Trojan ill give him a+ for helping me out...

Denice J R.
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Customer did not leave a comment.

SHAREN V.
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If you rated on a 1-10 scale, I would rate your employees a 10+. Specifically, Brittany? and Kevin were very professional, efficient, informative, patient, accommodating, etc. etc. I am extremely happy and relieved to store my mostly 'sentimental' and other household items in your storage facility. Thank you.

Jem J.
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Kevin is 1st rate

Isabelle P.
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Customer did not leave a comment.

Janis T.
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I know there is no guarantee you'll get the hand cart you want but for some people it is important.

taniesha T.
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Thank you!

DeAnna C.
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This location was by far the best experience I have ever had I have rented from many different cities across california. They were easy to talk to,answered all questions completely and added more option that I hadn't known they offer cover pads , state of the art dolly, a loaner pad lock to lock up your belongings they were amazing he listened to our story and started offering things we needed to help with our move Thank you Uhaul I will always use your location DeAnna

NELSON C.
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The truck I rented had a really bad odor, the previous person probably smoked and also the air conditioning smelled like really bad body odor.

LEO N.
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Customer did not leave a comment.

Anne P.
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Christina S.
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Karon K.
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ivan S.
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Carol M.
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The van should have been washed. Lots of dirt on outside & on the windshield.

Robert M.
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Customer did not leave a comment.

Heather H.
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Elizabeth W.
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Timothy T.
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This is the finest uhaul rental center in Sacramento! Staff are professional and polite. I'd recommend them over and over again!!

Stasha R.
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Customer did not leave a comment.

Danielle H.
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The worst customer service ever from uhaul waisted hours, gas, mileage and time dealing with this location! Store manager Jessica was ride and very abrasive rude and threatening... To improve for the next customer -get rid of Jessica or the whole trojen business

Victor G.
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Bad service

Deedra D.
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Customer did not leave a comment.

Carol M.
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The young lady at the desk was very friendly, helpful and professional. Fun to talk to as well!

arman M.
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The employees were great and accommodating, fantastic place !

Frank Y.
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Customer did not leave a comment.

Michael C.
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The girls rock, at Garfield... give them some cargo vans. They would be more efficiant for customers for light hauls like mine.

tim D.
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Customer did not leave a comment.

Gwynnae B.
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Representative was very helpful and made the process very smooth

Clark K.
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The owner was frustrated I was returning a truck there that I did not rent there. It was a drop off option and I selected it. She did not want another truck and didn't like that I was leaving it.

Nikki N.
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Customer did not leave a comment.

PJ E.
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I ordered my truck on line to be picked up on Arden Way. When it came time to pick it up, I had to go to the other side of town, which is not what I ordered and was an inconvenience.

Iraq A.
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Actually I had great experience with this place. I definitely recommend it. It's cheap and reliable !!

Chris G.
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Customer did not leave a comment.

Danya G.
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Lady named Jessica was fast and efficient. In and out Very quickly. Same thing when returning truck. Give this lady a AAA plus.

Cynthia K.
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Jessica was super friendly, helpful, and efficient! It was a pleasure to receive such excellent service. Thank you.

Cynthia K.
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The rental agent, Brittany, was exceptionally pleasant and professional- very refreshing to experience such great service!

Erica V.
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Trojan Storage went above and beyond in helping us with renting the Uhaul truck when we ran into issues due to the previous renter not returning the truck on time, causing our reservation to be bumped. The staff quickly got it fixed, and we still made our move on time. We'll definitely be recommending this location to friends and family looking to move.

Roberta P.
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Friendly courteous and knowledgeable service.

Eleanor H.
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Customer did not leave a comment.

charlie S.
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Phillip W.
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Glen G.
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Felica T.
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I think her name is Jessica, she was AMAZING! Excellent customer service, she was knowledgeable and friendly. She represents your company well.

Traci P.
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Customer did not leave a comment.

virigina M.
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Process was easy, always a plus. Staff helpful in questions I recommend using this location

Celia B.
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Upon returning a truck I waited for the manager to come back from a break for about an hour. I arrived about 1:20. His sign said he would return at 1:45 but he didn't show up until 2:45. I called 3 times during my wait & it went to VM each time. Apparently he didn't know how to set his away clock & must take an hour break.

Linda D.
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Customer did not leave a comment.

William L.
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Customer did not leave a comment.

John F.
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I couldn't be happier with my recent experience. The fast and friendly service made it an easy rental. If/when I need a truck rental, I will be returning to this location and recommend it to friends.

Laura S.
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Im very upset about charges. They lie and misquote. You are charged more money. I will NEVER uae UHaul again. Budget is so much better. At least you are charged correctly.

WILLIAM E.
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Customer did not leave a comment.

Dan C.
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Customer did not leave a comment.

Joseph C.
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Customer service was perfect, friendly, and went above and beyond. I "last minuted" everything from renting the van to renting out a storage space to finding movers blindly off of Craig's List, and yet was met with only "can do's" from everyone .. And I'm not normally a review giver or happy with anything, Also, I HATE moving... Trojan Storage just made it easy.

Tom C.
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Customer did not leave a comment.

Harrith I.
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Angie L.
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Thank you for putting up with us !

Thomas B.
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Customer did not leave a comment.

Roman D.
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Customer did not leave a comment.

RACHEL H.
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Customer did not leave a comment.

Joshua E.
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Customer did not leave a comment.

Deborah H.
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George T.
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Alik S.
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henry R.
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Thank you the service, just keep up the good work.

gerald S.
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The truck only had a quarter tank of gas and they did not have the items for which we had ordered and pre-paid. The lack of furniture pads made our move much more difficult.

Frank G.
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great rental

Antone R.
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Customer did not leave a comment.

Lena T.
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Very Friendly location and the girl was super helpful after our truck was stolen from the previous location pick up.

Stephanie B.
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You can improve your employees training on how to rent out the truck and how to correctly charge the customer. We were told to return truck at 11am, when we returned it they had switched it to 10am. Then charged us for 2 days insurance and rental fees. We didn't even have the truck in our possession for 24 hours. We had to call corporate to have everything fixed and refunded. Now we are out that money until the refund goes through.

Christine S.
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This place is the best! Great, awesome staff!! Clean facility!! If i needed Storage i'd Most definitely come back! Jessica, Dylan And Angela are awesome!! Annnd they have temperature controlled units!! Pleasant experience!!!

Ruslan N.
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Apparantly Jessica Riddle wasn't very happy that I came to rent a truck 10 minutes before closing. While getting my information she offered me to get optional insurance which I politely declined. We went on to check the truck and while we were going around the truck she mentioned that with the insurance I got will cover any damages and accidents. I reminded her that I declined the insurance so she gave me a look and without saying anything went back inside the store. (I get it mistakes happen but what's up with the attitude?) I stayed by the truck but I guess I should've read her mind and follow her back into the office because about 3 minutes later she came back out and again with attitude told me that she needs me in the office to redo the whole thing all over again. I came back inside the office and while she's doing the paper work she tells me that for "future reference" there's an official uhaul store that closes at 7pm. I asked her what was the name of it and she she rolls her eyes at me and says "uhaul of citrus heright..." as if it is common sense for everyone to know the name of every store and location that rents out uhaul trucks. Anyways, I'll definitely take my money somewhere else next time and tell my family and friends to avoid this place especially if Jessica Riddle is there.

Bertus N.
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Excellent no improvements necessary

Fallon N.
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Customer did not leave a comment.

sandra T.
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Customer did not leave a comment.

NATALIE B.
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Lower the price.

Guillermo G.
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Customer did not leave a comment.

Tina G.
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Customer did not leave a comment.

Sasha S.
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Providing extensive training for employees to ensure they are able to navigate the Uhaul system properly to ensure the check process for customers is as seamless as possible.

lisa G.
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Customer did not leave a comment.

Martha L.
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I rented a storage unit here for 8 months...Jessica the manager is absolutely awesome. Very nice to work with

No reviews have been submitted for this location.

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