Customer Reviews for Trojan Storage Puyallup
(U-Haul Neighborhood Dealer)

174 reviews

3501 14th St Pl SW   Puyallup, WA 98373

(253) 200-0518

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 9 am - 4 pm

Services at this Location:

Contact Us

(253) 200-0518

3501 14th St Pl SW
Puyallup, WA 98373

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 9 am - 4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Pawel S. 
Rating:
5.0

Customer did not leave a comment.

OSCAR C. 
Rating:
1.0

We waited 20 minutes and there was no one to help do equipment return so we completed after hours process with photos only to have a guy show up and threaten that we would face charges for nit checking back with him. He was rude and nasty.

Eric J. 
Rating:
3.0

I declined truck coverage & I was billed for it anyway. Make it a little less convoluted.

David H. 
Rating:
5.0

Customer did not leave a comment.

Cheryl Q. 
Rating:
3.0

Customer did not leave a comment.

Tanner J. 
Rating:
1.0

This site is charging me for damages which was not made by us. They are also charging me for not putting in gas and than claim that they were robbed and someone stole gas from all their trucks. Very shady and will never go to them again. Did inspection of vehicle online and when I requested the photos taken during the inspection they could not provide.

AAONE T. 
Rating:
5.0

He was awesome and made the day work when another location screwed up are reservation! Id rent from this location any day! I would not rent from the location near 144th and meridian!! They had horrible customer service! Like I said this location by Costco was great!

Amber D. 
Rating:
4.0

The 15 foot truck I had reserved was not available, so I had to settle for a 10 foot vehicle. This made my move a bit more difficult.

Gerald W. 
Rating:
5.0

Customer did not leave a comment.

Danny P. 
Rating:
4.0

Customer did not leave a comment.

KEVIN H. 
Rating:
5.0

Customer did not leave a comment.

Jimmy C. 
Rating:
3.0

I tried returning the truck with the same amount of gas, when I received the truck, a quarter tank. Upon returning the truck, I was told that I needed to put more gas than what was originally in the truck or I would be charged $30/gallon. The person helping me told me to go back to the gas station and put more gas in the truck - the truck ended up being filled up double than what i received it in, and the person who helped us didn't seem to care and told us he can't doing anything about it.

Mike H. 
Rating:
5.0

Customer did not leave a comment.

Kara F. 
Rating:
4.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

Absolutely amazing, professional, friendly, personable, I love that the employee was also a veteran and was super easy to talk to when confused. Even went to explain the rates on storage units in case I needed one for my move. I might have my stuff transfered over to a unit there when I move again. Outstanding service and very well run business location.

Jakob K. 
Rating:
1.0

Was charged an extra 23 dollars to my card with no reason why

Nathan S. 
Rating:
5.0

Customer did not leave a comment.

Mariana B. 
Rating:
5.0

Excellent service fast and courteous

Alan B. 
Rating:
5.0

Customer did not leave a comment.

Carri L. 
Rating:
4.0

I don't understand how a 29 dollar rental ends up costing a 129.00 dollars. There is no way I had 100.00 dollars in add ons.

Scott M. 
Rating:
1.0

The location that I dropped off at was ran by a F'N asshole. He treated me like an inconvenience and like I made him HAVE to work. For example, I called and asked if I could return my trailer to his store. He said yes but I might be penalized on my contract. I said well how can I be sure I won't be penalized? He replied that he can't see my contract and so how should he know? I said, well can't you see my contract? That's when he pulled up my contract and said thst I could return my trailer to his location. I don't appreciate being treated lik an inconvenience. This guy can go fuck himself. I won't be back. Basically be was an asshole that didn't want to do his job. Fuck him.

Seth M. 
Rating:
5.0

It's the best rental experience I've ever had. Vrianda was awesome getting me a truck.

CESAR C. 
Rating:
4.0

Amazing customer service from Ceaser.

Joel F F. 
Rating:
1.0

Customer did not leave a comment.

Sinapati V. 
Rating:
5.0

had great customer service- went out of his way to explain the rental and make sure I had everything I needed. Would return again for sure.

Brian E. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
3.0

Truck wasn't swept and 3 dirty masks in the cab. Also, couldn't return the truck via the website as it kept rerouting me and freezing. Very frustrating and time consuming.

BRANDI MARIE S. 
Rating:
5.0

Excellent customer service at both pick up and drop off

Bradley I. 
Rating:
5.0

Customer did not leave a comment.

SUSAN L. 
Rating:
5.0

Ceasar was very nice.

Raquel M. 
Rating:
4.0

Customer did not leave a comment.

TILDEN S. 
Rating:
5.0

It's very expensive the $19.99 looks cheap but 1.89a mile is so much! We only went about 25 miles and the charge for it was over 90$! For 23 hoir rental! Plus my so filled the tank up. I'm sure they won't give me credit for the $35.00 worth of gas we put in it.

Celia M. 
Rating:
5.0

I've use this location a couple of times they offer optimum service

RICHARD G. 
Rating:
3.0

I'd clean your uhauls a bit better. Unfortunately I did have to sweep the back out prior to moving items. Staff was friendly and going online to reserve and return the unit was easy and straight forward. Overall I was happy with my experience.

Colleen S. 
Rating:
5.0

Customer did not leave a comment.

VALERIE F. 
Rating:
3.0

Customer did not leave a comment.

andre G. 
Rating:
3.0

Customer did not leave a comment.

KAVIN J. 
Rating:
1.0

Not helpful, but what do you expect from some hole in the wall storage facility.

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

JANICE B. 
Rating:
5.0

Nothing everything was amazing.

DAVID M. 
Rating:
4.0

Maybe clean the inside of the trucks and windows on all vehicles will be nice 👍🏽, overall customer service was great…keep up the good work.

Javier M. 
Rating:
4.0

Customer did not leave a comment.

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS L. 
Rating:
5.0

Great . Got right to check out and I was on my way in a few minutes. Thanks

KIRK L. 
Rating:
4.0

Customer did not leave a comment.

Meagan R. 
Rating:
5.0

Customer did not leave a comment.

AMANDA H. 
Rating:
5.0

The truck smelled so bad if garbage at me was wet. If we weren't I. Such a time crunch we would have returned it before using.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

ELLEN W. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA A. 
Rating:
3.0

My reservation for a large truck was cancelled because the truck was given to someone else. I had to use a smaller truck and then make multiple trips with my personal vehicle. If you allow for online reservations than you need to honor those reservations!

STEPHANIE H. 
Rating:
1.0

Three times the truck was not available to pick up when and where it was supposed to be. Uhaul's incompetence cost me two days of work and about $150 in cab fare. It was an absolute nightmare renting this truck. I cannot say that I will never use Uhaul again, but it will definitely be my last resort and not my first option

DAVID A. 
Rating:
5.0

They were very kind and made it so easy

James M S. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
3.0

The guy was "at lunch" and couldn't help. Dropped keys and left.

Eric B. 
Rating:
4.0

Customer did not leave a comment.

THERESA C. 
Rating:
1.0

Apparently there's a shortage of trucks and communication, because the employee told us at 5:30PM on a Tuesday that the truck needed to be back on Wednesday at 9:30AM. Not "tomorrow" or "16 hours from now." After realizing this the next morning, we couldn't extend the rental more than a day, because it was already promised to someone else for a cross country trip. How does a national company like Uhaul only have 1 large uHaul available for the community to share?

CASSANDRA D. 
Rating:
5.0

Forgot to check out

MICHAEL H. 
Rating:
3.0

To expensive

DENISE W. 
Rating:
4.0

Customer did not leave a comment.

Helen P. 
Rating:
5.0

Nothing. Very happy with this location.

Steven F. 
Rating:
5.0

When I reserved a truck it was suppose to be a 15'. Come to find out it was still in the shop so I had to down size to a 10'. The guy at Trojan Storage was very apologetic.

JOSEPH D. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

DEBRA J. 
Rating:
5.0

I loved the “contactless” option through the app. It was easy to use both picking up & dropping off.

Valerie F. 
Rating:
4.0

Very kind staff

MICAH T. 
Rating:
4.0

The vehicle was out front and ready to go. The self pickup option was quick and user friendly. The van wasn't very clean but clean enough for purpose of picking up some shelves. I would rent again from this location.

Leviticus D. 
Rating:
4.0

Everything was great..no complaints

CARRIE F. 
Rating:
3.0

Your code verification on line didn't work. We were locked out of our account for trying to get through to many times. Then the key lock box wouldn't open. Thank heaven the attendant had a key. That all took an hour of our allotted time. You owe me an hour of my time. Then your prices have gotten ridiculous, for 6 hours and 79 miles it cost us way to much. We've done antique shoes for entire weekends and haven't been charged such outrageous fees. We will not be back.Don't blame this on the location. The blame goes to coperate for your idiotic on line system and your greed.

John P. 
Rating:
3.0

Vehicle was covered in dead bugs and I was charged twice for the rental fee. They just stick you with something to sign now and don't give you an opportunity to go over the damages on the vehicle. You are now expected to go online and confirm there instead of in person.

HANS A. 
Rating:
5.0

Per mile charge is very high. Has me looking for alternatives for everything not immediately local.

David B. 
Rating:
5.0

Freddy Diaz was awesome!! Very helpful and efficient at his job. Thanks again!

BRENDAN F. 
Rating:
5.0

Customer did not leave a comment.

SHAWN N. 
Rating:
3.0

The vehicle”s engine did not run very well, wouldn't switch into gears until RPM”s we're really high. So difficult to speed up when merging into freeway traffic.

Nancy M. 
Rating:
5.0

Chris was so kind, professional, extremely helpful, and made the process easy. We really appreciated his service.

AMY R. 
Rating:
5.0

Chris was absolutely phenomenal! It's rare to encounter such top notch customer service. Very glad I rented the truck through this business.

LINDSEY S. 
Rating:
5.0

Customer did not leave a comment.

Aaron L. 
Rating:
5.0

Excellent customer service at this location.

SEMON W. 
Rating:
5.0

Customer did not leave a comment.

TYLER N. 
Rating:
5.0

Customer did not leave a comment.

ANDREW H. 
Rating:
4.0

Customer did not leave a comment.

Samuel D. 
Rating:
5.0

Customer did not leave a comment.

LEE H. 
Rating:
5.0

Customer did not leave a comment.

RANDALL G. 
Rating:
5.0

Chris was very punctual and helpful. Thank you for the quality service.

JOSHUA L. 
Rating:
5.0

Chris was so helpful! Really positive and thoughtful. He made it a breeze by going over the details the day before

MATTHEW W. 
Rating:
5.0

He was amazing. Super quick and efficient and helped me get the right stuff for the moving job needed. Truly appreciated.

JEFFREY B. 
Rating:
5.0

Great people to work with Very helpful

JEFFREY W. 
Rating:
5.0

The gentleman that checked us in was awesome. It just so happened that it was his day off and there was a problem with my billing so he went into office and looked things up to see what was going on and they were trying to bill me for an extra day. He saved me around 60 dollars by taking time out of his day to rectify the situation. I can't thank him enough.

David N. 
Rating:
5.0

Chris continues to provide outstanding customer. I highly recommend renting from this location.

Robert Z. 
Rating:
5.0

Customer did not leave a comment.

JEFF CLARK B. 
Rating:
5.0

Chris was great! Very professional!

BRIAN P. 
Rating:
5.0

Chris is amazing. Excellent customer service and very helpful.

ROBERT Z. 
Rating:
5.0

One of the best service experiences and by far, the best Uhaul experiences I've ever had. At this location, it's people doing business with people. Very personable and knowledgeable. I made a mistake and had to change the truck on the fly. With an obvious smile behind his mask, he accommodated my curveball request and I was driving away in the truck I needed within 5 minutes. Max ratings to this guy all day long! He's right off the highway and neighbors with Costco so, if you're like me and remember at the last minute to refuel, you're 30 seconds away. Hey everyone! Go to this location!!

Benjamin B. 
Rating:
5.0

Chris was very knowledgeable and helpful. He help me get a truck same day and was very friendly. Definitely would recommend.

JEIMY M. 
Rating:
5.0

Customer did not leave a comment.

GREGORY FRANCIS F. 
Rating:
5.0

Nicest people in the office!

Corrine D. 
Rating:
5.0

Customer did not leave a comment.

Jeffery J. 
Rating:
5.0

Customer did not leave a comment.

Austin J. 
Rating:
5.0

Best experience ever, very helpful and friendly. Service was above and beyond expectation.

SHAUN N. 
No reviews have been submitted for this location.

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