Customer Reviews for Trojan Storage Puyallup

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Trojan Storage Puyallup

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Judy H.
Rating:

I have rented uhaul equipment twice from Trojan Storage and they are fantastic to work with. Chris is very pleasant and helpful. He is great to work with. I recommend them to anyone interested.

STEPHEN FAUSTIN D.
Rating:

Chris was amazing working with my situation and was very helpful. Thank you very much.

Lisa W.
Rating:

I appreciated how nice and helpful the people at this location were. Absolutely would recommend them to friends. Thanks for a great experience.

JENNIFER M.
Rating:

The manager is so nice and friendly!

Oleksiy P.
Rating:

I will recommend this place !!!

JEFF CLARK B.
Rating:

Chris went out of his way to get me into a truck when I needed it. Thanks a bunch!

CHERYL LYNN J.
Rating:

The gentleman that assisted me was professional and empathetic to my need to rent a van for a few hours. We had a death in our family who resided in Puyallup. Understanding the last minute rental needs and having compassion for an unfortunate time meant everything!! Kudos to him and good luck on his new businesses venture with U Haul. The way he treated me, I claim nothing but success for him!!

Ada R.
Rating:

Customer did not leave a comment.

LYNN M.
Rating:

Chris was very friendly and helpful. Awesome experience!

AVON K.
Rating:

How are customers supposed to examine the top of the vehicle they rent? I would suggest your rental agent should do that in advance before releasing each vehicle.

kaela C.
Rating:

Nothing, the asst manager was mlre than helpful with all the tips and return process. Overly satisfied.

John H.
Rating:

Customer did not leave a comment.

TAMMY LYNN G.
Rating:

Customer did not leave a comment.

brian B.
Rating:

A marker light was hanging. The cab smelled strongly of cigarettes. All of the windows were fogged over from the smoke.

Tonja P.
Rating:

i was very happy with the associate that helped me, he was wonderful.

Chelsea R.
Rating:

Customer did not leave a comment.

Lucas S.
Rating:

Great customer service

MICHELLE H.
Rating:

Chris was awesome! Best customer service experience I've had with uhaul so far!

Gregory D.
Rating:

Customer did not leave a comment.

Terrence R.
Rating:

Great location for those needing a truck in the local area. Too far from areas south of Puyallup.

Craig B.
Rating:

Owner/manager was very friendly and respectful. Appreciated his customer service.

SEAN PATRICK C.
Rating:

If you rent a truck for a specific amount of hours, allow the pickup to be anytime during your rental window as long as it is back in time. Being more than a few minutes late before your rental expires is poor customer service. The on-site person was a great help with picking up on a closed business day.

HANNAH NICOLE P.
Rating:

Thank you for great service! :)

JEFF CLARK B.
Rating:

Customer did not leave a comment.

Jennifer B.
Rating:

Customer did not leave a comment.

JOHN C.
Rating:

Chris the manager went above and beyond to help us with our uhaul rental. He made the whole process fast and easy. I will definitely use this location again and recommend to friends and family. The only problem we had was with the moving help we hired through Uhaul. The moving help was worthless and useless. We ended up sending them home and just moving everything ourselves.

Robert L.
Rating:

Above and beyond great

DALE C.
Rating:

Customer did not leave a comment.

Bob C.
Rating:

No furniture pads as i had requested. Driving from Washington state to Arizona in August i would assume all your trucks have a/c and functional headlights which were not the case. Because of not having the furniture pads as i had requested had some furniture get damaged. I would definitely not recommend uhaul to anyone.

Arthur M.
Rating:

The staff was awesome! Great service and very friendly. The vehicle, being a one way one was a bit dirty outside (Windows) Interior was fine.

Donald M.
Rating:

Customer did not leave a comment.

Gary Y.
Rating:

Customer did not leave a comment.

Tola S.
Rating:

Customer did not leave a comment.

GARY G.
Rating:

Awsome customer service

Mark B.
Rating:

Customer did not leave a comment.

Holly R.
Rating:

THIS LOCATION IS AMAZING AND THE STAFF IS INCREADIBLE! THE UHAUL I RENTED NEEDS A LITTLE HELP BUT WAS DUE ABLE! If the windshield was replaced it needs to be reseated in the frame because you can feel the wind come thru on the front passenger side. If the windshield has not been replaced then it needs to be soon. HORN DOES NOT WORK! Key will get stuck in the ignition cylinder. The uhaul was very clean and yes I would recommend anyone back to this uhaul rental and storage!

Evelyn L.
Rating:

Paula couldn't have done MORE, to help me move! She was so nice, helpful, and very knowledgeable about her job, and she checked us out quickly! She is such a wonderful person, who went out of her way, to make my move work out! Thank you!

Carol R.
Rating:

Nothing. Paula does a great job there and we really appreciate her and all she does to take care of customers.??

NICHOLAS L.
Rating:

Paula was terrific!! She was very nice and extremely helpful!! I will be using this location again just because of her.

YVETTE M.
Rating:

Paula at Trojan Storage provided great customer service, went above and beyond to help me! Will keep using them in the future!

DEAN EDWARD M.
Rating:

Paulina was great!

Christy M.
Rating:

So friendly and helpful

Jon T.
Rating:

I believe your website added on insurance and I overlooked to opt out. Didn't notice until checkout - my fault. Was charged $11 insurance when I didn't want it. You site should not give insurance until customer selects it.

LAWRENCE G W.
Rating:

Customer did not leave a comment.

Kent V.
Rating:

Customer did not leave a comment.

Philip S.
Rating:

Staff was friendly and pleasant.

Anastasia G.
Rating:

Customer did not leave a comment.

Sean D.
Rating:

Customer did not leave a comment.

Stewart S.
Rating:

Nothing that I can think of. Service was outstanding.

Dale W.
Rating:

Your manager was polite, knowledgeable, friendly, and quick. As I told her, we will be using her location for all of our truck rental needs going forward.

Shawn R.
Rating:

Customer did not leave a comment.

donald B.
Rating:

Great service

Andrew W.
Rating:

Customer did not leave a comment.

Cami P.
Rating:

Customer did not leave a comment.

Tatyana B.
Rating:

None, Good job.

Derik R.
Rating:

I didn't even get a receipt so I don't know how much the final cost was.

Jared W.
Rating:

Customer did not leave a comment.

Norma H.
Rating:

Excellent service

Gregg K.
Rating:

Customer service was top notch. Could not have had a better experience

Lorain I.
Rating:

Customer did not leave a comment.

Saipipi L.
Rating:

Paula is very polite and helpful. I rented with this exact location once before. Due to the great customer service I received I decided to use them again. Thanks Paula for all your help.

Jonathon P.
Rating:

Customer did not leave a comment.

Sara M.
Rating:

Customer did not leave a comment.

Gary W.
Rating:

My truck was not available at my reservation time, I waited 2 hours before a truck was available, it was not their fault, people need to bring things back when they say they will. The manager was very nice and did everything she could to make it easy for me.

Sidney C.
Rating:

There were twigs and dirt in the back of the truck.

JUSTIN H.
Rating:

Customer did not leave a comment.

Scott M.
Rating:

Customer did not leave a comment.

Randy C.
Rating:

Manager was very nice and helpful.

ramon N.
Rating:

Customer did not leave a comment.

Wayne W.
Rating:

Customer did not leave a comment.

KENNETH H.
Rating:

Customer did not leave a comment.

Petru C.
Rating:

You could explain the aditional fees!

No reviews have been submitted for this location.

Back
To Top