Customer Reviews for Trojan Storage Puyallup
(U-Haul Neighborhood Dealer)

143 reviews

3501 14th St Pl SW   Puyallup, WA 98373

(253) 200-0518

Location Hours

  • Mon-Sun: 9 am - 6 pm

Services at this Location:

Contact Us

(253) 200-0518

3501 14th St Pl SW
Puyallup, WA 98373

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 6 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Ceasar was very nice.

Raquel M. 
Rating:
4.0

Customer did not leave a comment.

TILDEN S. 
Rating:
5.0

It's very expensive the $19.99 looks cheap but 1.89a mile is so much! We only went about 25 miles and the charge for it was over 90$! For 23 hoir rental! Plus my so filled the tank up. I'm sure they won't give me credit for the $35.00 worth of gas we put in it.

Celia M. 
Rating:
5.0

I've use this location a couple of times they offer optimum service

RICHARD G. 
Rating:
3.0

I'd clean your uhauls a bit better. Unfortunately I did have to sweep the back out prior to moving items. Staff was friendly and going online to reserve and return the unit was easy and straight forward. Overall I was happy with my experience.

Colleen S. 
Rating:
5.0

Customer did not leave a comment.

VALERIE F. 
Rating:
3.0

Customer did not leave a comment.

andre G. 
Rating:
3.0

Customer did not leave a comment.

KAVIN J. 
Rating:
1.0

Not helpful, but what do you expect from some hole in the wall storage facility.

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

JANICE B. 
Rating:
5.0

Nothing everything was amazing.

DAVID M. 
Rating:
4.0

Maybe clean the inside of the trucks and windows on all vehicles will be nice 👍🏽, overall customer service was great…keep up the good work.

Javier M. 
Rating:
4.0

Customer did not leave a comment.

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS L. 
Rating:
5.0

Great . Got right to check out and I was on my way in a few minutes. Thanks

KIRK L. 
Rating:
4.0

Customer did not leave a comment.

Meagan R. 
Rating:
5.0

Customer did not leave a comment.

AMANDA H. 
Rating:
5.0

The truck smelled so bad if garbage at me was wet. If we weren't I. Such a time crunch we would have returned it before using.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

ELLEN W. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA A. 
Rating:
3.0

My reservation for a large truck was cancelled because the truck was given to someone else. I had to use a smaller truck and then make multiple trips with my personal vehicle. If you allow for online reservations than you need to honor those reservations!

STEPHANIE H. 
Rating:
1.0

Three times the truck was not available to pick up when and where it was supposed to be. Uhaul's incompetence cost me two days of work and about $150 in cab fare. It was an absolute nightmare renting this truck. I cannot say that I will never use Uhaul again, but it will definitely be my last resort and not my first option

DAVID A. 
Rating:
5.0

They were very kind and made it so easy

James M S. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
3.0

The guy was "at lunch" and couldn't help. Dropped keys and left.

Eric B. 
Rating:
4.0

Customer did not leave a comment.

THERESA C. 
Rating:
1.0

Apparently there's a shortage of trucks and communication, because the employee told us at 5:30PM on a Tuesday that the truck needed to be back on Wednesday at 9:30AM. Not "tomorrow" or "16 hours from now." After realizing this the next morning, we couldn't extend the rental more than a day, because it was already promised to someone else for a cross country trip. How does a national company like Uhaul only have 1 large uHaul available for the community to share?

CASSANDRA D. 
Rating:
5.0

Forgot to check out

MICHAEL H. 
Rating:
3.0

To expensive

DENISE W. 
Rating:
4.0

Customer did not leave a comment.

Helen P. 
Rating:
5.0

Nothing. Very happy with this location.

Steven F. 
Rating:
5.0

When I reserved a truck it was suppose to be a 15'. Come to find out it was still in the shop so I had to down size to a 10'. The guy at Trojan Storage was very apologetic.

JOSEPH D. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

DEBRA J. 
Rating:
5.0

I loved the “contactless” option through the app. It was easy to use both picking up & dropping off.

Valerie F. 
Rating:
4.0

Very kind staff

MICAH T. 
Rating:
4.0

The vehicle was out front and ready to go. The self pickup option was quick and user friendly. The van wasn't very clean but clean enough for purpose of picking up some shelves. I would rent again from this location.

Leviticus D. 
Rating:
4.0

Everything was great..no complaints

CARRIE F. 
Rating:
3.0

Your code verification on line didn't work. We were locked out of our account for trying to get through to many times. Then the key lock box wouldn't open. Thank heaven the attendant had a key. That all took an hour of our allotted time. You owe me an hour of my time. Then your prices have gotten ridiculous, for 6 hours and 79 miles it cost us way to much. We've done antique shoes for entire weekends and haven't been charged such outrageous fees. We will not be back.Don't blame this on the location. The blame goes to coperate for your idiotic on line system and your greed.

John P. 
Rating:
3.0

Vehicle was covered in dead bugs and I was charged twice for the rental fee. They just stick you with something to sign now and don't give you an opportunity to go over the damages on the vehicle. You are now expected to go online and confirm there instead of in person.

HANS A. 
Rating:
5.0

Per mile charge is very high. Has me looking for alternatives for everything not immediately local.

David B. 
Rating:
5.0

Freddy Diaz was awesome!! Very helpful and efficient at his job. Thanks again!

BRENDAN F. 
Rating:
5.0

Customer did not leave a comment.

SHAWN N. 
Rating:
3.0

The vehicle”s engine did not run very well, wouldn't switch into gears until RPM”s we're really high. So difficult to speed up when merging into freeway traffic.

Nancy M. 
Rating:
5.0

Chris was so kind, professional, extremely helpful, and made the process easy. We really appreciated his service.

AMY R. 
Rating:
5.0

Chris was absolutely phenomenal! It's rare to encounter such top notch customer service. Very glad I rented the truck through this business.

LINDSEY S. 
Rating:
5.0

Customer did not leave a comment.

Aaron L. 
Rating:
5.0

Excellent customer service at this location.

SEMON W. 
Rating:
5.0

Customer did not leave a comment.

TYLER N. 
Rating:
5.0

Customer did not leave a comment.

ANDREW H. 
Rating:
4.0

Customer did not leave a comment.

Samuel D. 
Rating:
5.0

Customer did not leave a comment.

LEE H. 
Rating:
5.0

Customer did not leave a comment.

RANDALL G. 
Rating:
5.0

Chris was very punctual and helpful. Thank you for the quality service.

JOSHUA L. 
Rating:
5.0

Chris was so helpful! Really positive and thoughtful. He made it a breeze by going over the details the day before

MATTHEW W. 
Rating:
5.0

He was amazing. Super quick and efficient and helped me get the right stuff for the moving job needed. Truly appreciated.

JEFFREY B. 
Rating:
5.0

Great people to work with Very helpful

JEFFREY W. 
Rating:
5.0

The gentleman that checked us in was awesome. It just so happened that it was his day off and there was a problem with my billing so he went into office and looked things up to see what was going on and they were trying to bill me for an extra day. He saved me around 60 dollars by taking time out of his day to rectify the situation. I can't thank him enough.

David N. 
Rating:
5.0

Chris continues to provide outstanding customer. I highly recommend renting from this location.

Robert Z. 
Rating:
5.0

Customer did not leave a comment.

JEFF CLARK B. 
Rating:
5.0

Chris was great! Very professional!

BRIAN P. 
Rating:
5.0

Chris is amazing. Excellent customer service and very helpful.

ROBERT Z. 
Rating:
5.0

One of the best service experiences and by far, the best Uhaul experiences I've ever had. At this location, it's people doing business with people. Very personable and knowledgeable. I made a mistake and had to change the truck on the fly. With an obvious smile behind his mask, he accommodated my curveball request and I was driving away in the truck I needed within 5 minutes. Max ratings to this guy all day long! He's right off the highway and neighbors with Costco so, if you're like me and remember at the last minute to refuel, you're 30 seconds away. Hey everyone! Go to this location!!

Benjamin B. 
Rating:
5.0

Chris was very knowledgeable and helpful. He help me get a truck same day and was very friendly. Definitely would recommend.

JEIMY M. 
Rating:
5.0

Customer did not leave a comment.

GREGORY FRANCIS F. 
Rating:
5.0

Nicest people in the office!

Corrine D. 
Rating:
5.0

Customer did not leave a comment.

Jeffery J. 
Rating:
5.0

Customer did not leave a comment.

Austin J. 
Rating:
5.0

Best experience ever, very helpful and friendly. Service was above and beyond expectation.

SHAUN N. 
Rating:
5.0

Super easy rental and manager was extremely helpful and nice.

Debra B. 
Rating:
5.0

Chris treated me like I was special. His people skills should be used throughout the company. Thank you Chris!!

THOMAS S. 
Rating:
5.0

I have rented uhaul equipment twice from Trojan Storage and they are fantastic to work with. Chris is very pleasant and helpful. He is great to work with. I recommend them to anyone interested.

Judy H. 
Rating:
5.0

Chris was amazing working with my situation and was very helpful. Thank you very much.

STEPHEN FAUSTIN D. 
Rating:
5.0

I appreciated how nice and helpful the people at this location were. Absolutely would recommend them to friends. Thanks for a great experience.

Lisa W. 
Rating:
5.0

The manager is so nice and friendly!

JENNIFER M. 
Rating:
5.0

I will recommend this place !!!

Oleksiy P. 
Rating:
5.0

Chris went out of his way to get me into a truck when I needed it. Thanks a bunch!

JEFF CLARK B. 
Rating:
5.0

The gentleman that assisted me was professional and empathetic to my need to rent a van for a few hours. We had a death in our family who resided in Puyallup. Understanding the last minute rental needs and having compassion for an unfortunate time meant everything!! Kudos to him and good luck on his new businesses venture with U Haul. The way he treated me, I claim nothing but success for him!!

CHERYL LYNN J. 
Rating:
5.0

Customer did not leave a comment.

Ada R. 
Rating:
5.0

Chris was very friendly and helpful. Awesome experience!

LYNN M. 
Rating:
5.0

How are customers supposed to examine the top of the vehicle they rent? I would suggest your rental agent should do that in advance before releasing each vehicle.

AVON K. 
Rating:
5.0

Nothing, the asst manager was mlre than helpful with all the tips and return process. Overly satisfied.

kaela C. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

TAMMY LYNN G. 
Rating:
3.0

A marker light was hanging. The cab smelled strongly of cigarettes. All of the windows were fogged over from the smoke.

brian B. 
Rating:
5.0

i was very happy with the associate that helped me, he was wonderful.

Tonja P. 
Rating:
5.0

Customer did not leave a comment.

Chelsea R. 
Rating:
5.0

Great customer service

Lucas S. 
Rating:
5.0

Chris was awesome! Best customer service experience I've had with uhaul so far!

MICHELLE H. 
Rating:
4.0

Customer did not leave a comment.

Gregory D. 
Rating:
3.0

Great location for those needing a truck in the local area. Too far from areas south of Puyallup.

Terrence R. 
Rating:
5.0

Owner/manager was very friendly and respectful. Appreciated his customer service.

Craig B. 
Rating:
5.0

If you rent a truck for a specific amount of hours, allow the pickup to be anytime during your rental window as long as it is back in time. Being more than a few minutes late before your rental expires is poor customer service. The on-site person was a great help with picking up on a closed business day.

SEAN PATRICK C. 
Rating:
5.0

Thank you for great service! :)

HANNAH NICOLE P. 
Rating:
5.0

Customer did not leave a comment.

JEFF CLARK B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Chris the manager went above and beyond to help us with our uhaul rental. He made the whole process fast and easy. I will definitely use this location again and recommend to friends and family. The only problem we had was with the moving help we hired through Uhaul. The moving help was worthless and useless. We ended up sending them home and just moving everything ourselves.

JOHN C. 
Rating:
5.0

Above and beyond great

Robert L. 
Rating:
3.0

Customer did not leave a comment.

DALE C. 
Rating:
1.0

No furniture pads as i had requested. Driving from Washington state to Arizona in August i would assume all your trucks have a/c and functional headlights which were not the case. Because of not having the furniture pads as i had requested had some furniture get damaged. I would definitely not recommend uhaul to anyone.

Bob C. 
No reviews have been submitted for this location.

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