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Stuart B
Customer Reviews for Trojan Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Worked out great.
Lisa K100/100 okey 👍
Angel GThis location is beyond your imagination, you can visibly see how they try to provide you a great customer service,, also their vans are very well maintained and clean
Patrick hLove Trojan Storage facility and the ease of renting a uhaul truck on site.
Deborah WLuis and Scott at Trojan Storage are amazing. Knowledgeable and helpful. I will definitely recommend this location and Luis and Scott to friends, and rent from them again in the future. I cannot think of anything they could’ve done better - their customer service is excellent.
Beverly JLuis was very kind and helpful.
Joanne P100% satisfied with this location.
Lisa CScott was very helpful and great customer service!!
Joseph AScott was awesome!
Cerick CGreat staffs at the Trojan Storage Sun Valley.
Edouard Cvery professional staff
JEAN CThis was easy and convenient. I can't ask for better. Thank you!
Brenda BNothing Everything was perfect
Martin MThanks will return for another rental.
Sharon PAttendant Was careful to explain everything very satisfied. Nice, Van thank you.
Sharon PGreat pickup and drop off. Clean van, easy to drive. Excellent service.
Patricia BVery helpful with helping me get the truck and trailer parked. Helpful with everything else I needed as well.
Shawn Rphone charger in the truck would’ve really helped
Youceff KI ordered Van for 3 day's with insurance. Then I need this van for more 4 days, I called to office and say that, and I said that I need to cancel the insurance for this 4 day. So I should got 3 days with on, and 4 day with out insurance. Skott, the man that call me said OK. Then, after 15 minutes, he had call me, and said that I must return the van not after 4 days, but after 3 days, because the Van somebody had booked. I told him that You said me 4 days Without insurance, and he try to convince me again and again, I said You told me, OK 4 days, so this is now your problem. Then after 4 days, I had returned the van, and he charged insurance for these days, but he told me, ok no insurance for this additional 4 days. So I was desipointed. And before this 4 days, he charged $75. So.. next.. Then.. to close the rent, I need to pay difference between Deposit, and additional days. Deposit 150 4 days 75, Total 315. And he said I need to pay additional $160 to close my rent... What??! 150+75=225 315-225= is not 160 guys!) It's 90.
Konstantin FEverything was fast and efficient, keep up the good customer service.
Carlo MUhaul was good, so was the representative. Thanks for the help!
Adam HN/a
Valaria FGreat customer service! Baby help with gas fees to stay current.
Star GOnly problem was the tire gauge came on
Carol SCustomer Service was perfect
Lisa BGood good
DAVIT HIt was horrible. I drove 160 miles maximum but the u haul track showed like I drove 360 miles. I was double charged
ARTASHES AReally Great guy running the location 👍🏼
harlan fJust excellent service all around.
karen bThe car condition is not that good. It had very low lights.
Roman MThe truck was not clean, cups on the back seat, window dirt. These are not my concerns, I was more concern on the drivability of the truck. My trip was to Los Angeles and back to sun valley and the transmission septs slipping all the way. Please have your truck service asap I would hate to be the one stranded because of this issue.
Carlos Lvery helpful
Bryce LSun Valley treated us extraordinarily well! The man working there was very friendly and funny. He gave us free coffee, let us take a seat while he handed everything. I highly recommend this convenient and competent center!
angela sgreat friendly service!
aaron rScott at Trojan Storage in Sun Valley was AMAZING! 5-star service all around, great experience!
Brian SJust check tire pressures - truck gave low pressure warning after overnight and just a few miles
James HI would have liked my online reservation to have been confirmed. Scott had to cancel my online reservation and start my reservation as a walk in. I was not able to save time.
Nelson HHonestly it’s always a pleasure to rent from Trojan storage. James the manager treats you first class. The rest of the staff is kind, knowledgeable, and on point as well. They even offer drinks and food
Louis SIt was great thanks
Jeffrey JMight maintain vehicle.
Moses Revery thing excellent Except the discount part I have (AAA) &Very good car Insurance cover any thing but I got no discount please some one call me 818.269.4733
vigen sExcellent customer service with Junior and Foy.
Cecilia RIt took 20 minutes to fill the fuel tank because the flow sensor was inoperable apparently not reported by prior user or not serviced by UHAUL technicians. However, Foy at Sun Valley location gave excellent service.
Tom DI got there around 2pm on Sunday. There was no one there. I was told they closed at 4. The positive thing about UHaul is that the online rental process is very good, and then when there was a drop-off problem I got a call from someone at UHaul.
Mark LThe woman who helped me was wonderful! Very friendly and professional. The lot looked well maintained and monitored. Would definitely use them again!
Emily V