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Brenda P
Customer Reviews for Tropic Automotive Of Hernando
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We just had hurricane and major flooding. I just dropped off and left key in box. Normally this location is fine. I indicated as this location was before flooding
Harold LUnfortunately, the ride for 10 hrs. was loud due to a ear piercing high pitch whistling above 60mph. Even turning up the the radio did not help. A VERY long ride.
Terry JI will not rent a U-Haul by phone ever again. Plus what is safe move $60 Was tacked on to my rental.. I use the truck for work when mine needs service. Ted
Theodore KHave personal there to help un connect the rental unit. I had to un connect the rental.
cliff bWhen we got to the location, which was not the original location of our choice, it was a real estate office not a uhaul dealer as I expected. There was a phone number taped on the door for uhaul customers to call. We are already an hour later than we anticipated due to the location change. I called the number and the realtor that answered said she was showing a house and would call me back in 5 minutes. 15 minutes and in 90 degree weather she still didn't call so I called her back, needless to say she was annoyed with me. after several back and forth phone calls I was angry. Her response was "look, I am doing you a favor"Well that really set me off. She then backtracked and said she was doing uhaul a favor, not me. She then tried to pawn off a 15 foot truck on me when I specifically ordered a 10 ft truck. Then said "look, we are not charging you extra for it" I proceeded to say it was not about the money it was about the size of the truck. The truck I ordered was sitting there right in front of the auto transport that I also ordered. after several more back and forth phone calls she finally gave us the code to get in the lockbox for the keys. It was the transaction from hell!!! I really need some pod storage units but at this point I am really leary about using uhaul.
Deborah OConvenient location. I made return on Sunday when they were closed. A sign on the key drop that you need to take photos before you lock up the truck would be helpful.
Robert RGreat service, easy to rent
Jolene MMore clear instructions
Katherine DThanks
Mark HI paid extra to drop the trailer in Hernando Beach and then Uhaul reached out to me and tried to force me to drop it in Brooksville. If you look at my records, I have rented a ton from you, now I do my best to avoid Uhaul
Thomas DGreat service and super convenient!
Harold AHorrible!!! I got sent to 3 different locations because non of the locations had my size truck ready the day before my move in!!!! Then they finally found my truck and told me I have to drive an extra 29mins out!!!! Which messed up the time for the movers etc because when I got there they did not have a dolly for me! I have to go pass my home to another uhaul place and rent a dolly !!!!!!! Which took 35 mins because separate paperwork has to be done to rent a dolly!!!! When it was already included on my reservations! Then she said “BAD NEWS” THE TRUCK IS ON COMPLETELY E!!! You have no fuel it in so hurry to a gas station! Horrible experience ever
DOMINIQUE NWas charged 59 dollars for 11 gallons of gas when only drove 24 miles!!Tried calling for explanation get no answer and unable to leave a message!
Michael BNot make customers have to call to see if you are coming into work and then have to wait over an hour before arriving to work. Was suppose to pick up at 10:00 employee did not arrive to open business until way past 11;00.
Benjamin TFriendly and fast service
edward KGood people, very accommodating.
Pasquale MThe only problem I had was I rented a 15’ truck then was contacted days later they didn’t have one on that site . They gave me a 20’ instead then I go to pick it up and they only had a 26’. The lady was very nice and gave me the 26’ for same price as 15’ . Everything worked out !
Doreen MOverall the truck was very clean. The loading area spotless and the driving cab was cleaned except for passenger front window. It apparently was sneezed all over on and I missed it when getting truck as I wanted to get it loaded I don’t blame the uhaul people as I easily missed it till later
james sExcellent customer service, very nice people. Thank you
EUGENIO MThey were very accommodating.
NICHOLAS CIT WAS A FRIENDLY PLACE TO DO BUISNES AT, CLOSE TO MY HOME , I DO RECOMMEND THIS PLACE TO GO TO ,THANKS AGAIN FOR THE KIND SERVICE.
john dThe lady who helped me had a cold and she kept on rubbing her nose while she was in possession of my ID card. I had to request some sanitary wipes to minimize cross contamination. People should be more aware of COVID, it's real scary.
Marie II reached this location a few minutes before 5. The office was unlocked but the manager was across the street at a bar.. A young man went over to inform her I was Waiting. She only came over to help after the owner arrived, saw I was waiting and went to the bar to get her. She knew I was waiting over 30 minutes.
HOMER D