Customer Reviews for Trucks N Toys Ltd
(U-Haul Neighborhood Dealer)

422 reviews

33458 Xylite St NE   Cambridge, MN 55008
(One block North in between Cub Foods and Culvers)

(763) 689-1374

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 10/30/2021: Closed

Services at this Location:

Contact Us

(763) 689-1374

33458 Xylite St NE
Cambridge, MN 55008
(One block North in between Cub Foods and Culvers)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 10/30/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

My pick-up location was changed at the last moment to an hour away and it was a big inconvenience to me. The location also only opened up at 9:00 versus 7:00 at the previous pick-up spot.

Michael M. 
Rating:
3.0

Customer did not leave a comment.

Lee Ann F. 
Rating:
5.0

Customer did not leave a comment.

Peter S. 
Rating:
5.0

Customer did not leave a comment.

Yvette A. 
Rating:
5.0

Customer did not leave a comment.

Leon P. 
Rating:
3.0

24hour drop off is nice

Marcus L. 
Rating:
3.0

Customer did not leave a comment.

JOEL B. 
Rating:
5.0

I have used this dealer several times and keep coming back for Great service!

Jeff O. 
Rating:
5.0

Customer did not leave a comment.

Barsay B. 
Rating:
5.0

Customer did not leave a comment.

Chandra F. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Great service

Patricia H. 
Rating:
4.0

nice people

joe S. 
Rating:
5.0

Customer did not leave a comment.

Diane R. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Great customer service and equipment!

Dale L. 
Rating:
5.0

Customer did not leave a comment.

Kristina D. 
Rating:
5.0

I think the customers using this rental location will be very satisfied with the service this location offers

Gregory C. 
Rating:
2.0

I didn't like the service, it was too much of a frustration. I chose a nearer location, but was given a location for my pick up that was an hour away from where I live. I don't understand why you have to treat people like that. Upon calling customer service to change the location, I was told, if I don't want that location I can cancel it. That is very poor customer service. I have reserved this over a month, all to tell me the last day if I don't want the location I can change, knowing at that point I couldn't do anything about it or couldn't get a different service, since the date was close. This is my first time using it and I don't think I will ever use it again to go through that frustration.

Sandra O. 
Rating:
3.0

Customer did not leave a comment.

Shannon K. 
Rating:
5.0

Nothing great service

Cody G. 
Rating:
5.0

Drop off was challenging as parking lot was full, should have more available spots on Sunday when closed.

Brendan W. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
3.0

I had no contact with them, I dropped off in non business hours

Eugene K. 
Rating:
5.0

No comments

Jesse V. 
Rating:
5.0

Customer did not leave a comment.

Mitch J. 
Rating:
4.0

Na

ABDUL A. 
Rating:
4.0

The truck didn't have any modern way to charge a phone. We needed to use GPS so that was a problem. Other than that it was great. The people at Trucks-n-Toys are great to work with. Dan & Colleen are both great!

Steve W. 
Rating:
5.0

Customer did not leave a comment.

Dave M. 
Rating:
5.0

Customer did not leave a comment.

Christiana L. 
Rating:
5.0

Customer did not leave a comment.

Marc G. 
Rating:
2.0

They were disorganized and unprofessional in the office at pick up. Openly discussing dodging education loan collectors. We had an in town move, drove less than 80 miles and was charged us for over 150 miles When we called for information about the discrepancy, they said there was an -8 mile discrepancy in the odometers reading from the odometer check at drop off and the morning after. We calculated our mileage as our storage unit was roughly five miles from our destination so we drove approximately 60~ miles in total from drop off to pick up. They said they would investigate and call us back. Never received a return call. We also paid for a dolly to use and was not given one nor was the truck clean when we picked it up. What should have been an 100$ receipt was 183$ and now they are dodging our calls. Would not recommend the toys n trucks location in Cambridge, MN for uhaul rental

Haley F. 
Rating:
5.0

Very friendly, everything ready to go, will use Cambridge again.

Mi E. 
Rating:
5.0

Customer did not leave a comment.

Chris H. 
Rating:
3.0

Bad tail light Needs steering alighnment

Nathan D. 
Rating:
4.0

Customer did not leave a comment.

Rick M. 
Rating:
4.0

Everything was ready when we picked up truck. Reservation clerk was amazing. She was very professional and knowledge.

Ronald D. 
Rating:
5.0

Make sure things aren't out of bags like the blanket was, I never used it either, I put it back in its bag for the company. I better not be charged for a non use of it?

Teresa T. 
Rating:
5.0

Customer did not leave a comment.

Marc G. 
Rating:
5.0

The location was fine, but I WAS NOT HAPPY with having to go there. I was supposed to pick up in Lindstrom, NOT Cambridge! The two I spoke with was horrible and couldn't get me the truck in Lindstrom that I made the reservation for 2 months ago. And to top it off, he said I would have to pay mileage from Cambridge to Lindstrom—NO WAY! It took an extra 2 hours out of my day, twice! Very terrible experience and he was very unprofessional! The only bright spot was the lady in Cambridge, she knew what she was doing. If she was in Lindstrom, I'd go with her every time. But overall, totally disappointed with this rental and shouldn't have been charged at all fir what I went through. Will probably look elsewhere next time I rent—which happens to be 4C minimum per year.

Mark N. 
Rating:
5.0

Customer did not leave a comment.

SANDRA J. 
Rating:
5.0

Very professional and helpful. Only place I've ever used that actually act like they care!

Cynthia D. 
Rating:
3.0

Again, a repair shop which is why the location is rated as average.

Daniela W. 
Rating:
5.0

Customer did not leave a comment.

Douglas J. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
3.0

Customer did not leave a comment.

KARIN A. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
3.0

Customer did not leave a comment.

STEVE D. 
Rating:
5.0

Very friendly and accommodating.

Raymond R. 
Rating:
5.0

Customer did not leave a comment.

Robert I. 
Rating:
3.0

Returned truck on Sunday and they were closed so had to park outside the gate which was tight due to being a large truck and 3 trucks were already there.

Mark G. 
Rating:
4.0

Staff was very friendly and easy to work with. The truck I rented had a bad seal on the driver's side window. Very noisy while driving. The tires were bald, which isn't good in snowy Minnesota.

Aimee C. 
Rating:
5.0

Trucks n toys was awesome Only complaint was the Uhaul changed my return time time

jeremy C. 
Rating:
3.0

Trailer was dirty, old, and very worn. Kept getting calls about when we were going to return the trailer even though we rented it for 24 hours. Not cool. Felt like we were thieves.

Alvin Paul A. 
Rating:
5.0

Customer did not leave a comment.

Diane G. 
Rating:
5.0

Outstanding service! Things went very smoothly and I was treated well! Thanks!

Allen M. 
Rating:
2.0

This location was not our original request but due to "limited availability" we had to go an hour out of our way to pick up a dirty truck. The safe move was not included which was on our original reservation as well as the drop off location was changed. This was not our first uhaul experience, we had 4 trucks plus several trailers this year alone so we know how most operate but let me say this rental was not pleasant from start to finish.

William L. 
Rating:
5.0

Customer did not leave a comment.

HARLOW S. 
Rating:
5.0

Customer did not leave a comment.

Matt G. 
Rating:
5.0

At the time, sorry to say, I was too focused on my own interests and, in pushing for an early-as-possible pickup, I'm sure my perturbation did not go unnoticed when, upon arriving as scheduled, I learned that the previous renters would be 10 minutes late in returning "my" trailer. For their part, the latecomers, were quite apologetic; moreover - unlike myself - the Trucks & Toys folks, Dan and Colleen, were most patient throughout the process and graciously went out of their way to be accommodating, even providing hands-on assistance to help expedite my departure. This was my first experience with Trucks & Toys, but I'd have to say that "customer friendly" is an apt description of the service I received... and equally befitting the service I observed firsthand being provided to several other clients.

JOHN T. 
Rating:
5.0

Great place - easiest to work with U-haul location that I have ever used. Wish they were all this helpful and friendly.

Raymond H. 
Rating:
5.0

Customer did not leave a comment.

Michael Eugene P. 
Rating:
5.0

Customer did not leave a comment.

Bradley B. 
Rating:
5.0

Great service!! I returned the trailer, someone backed it in the parking spot and unhooked the trailer and I drove off in 5 minutes. Thanks for such great service.

LEROY S. 
Rating:
5.0

The staff was very friendly and helpful

Mike P. 
Rating:
5.0

Customer did not leave a comment.

Ellen W. 
Rating:
5.0

Customer did not leave a comment.

Rolland U. 
Rating:
5.0

Great customer experience

Tim O. 
Rating:
5.0

Customer did not leave a comment.

john K. 
Rating:
5.0

Customer did not leave a comment.

Steven F. 
Rating:
5.0

Customer did not leave a comment.

Tamara Z. 
Rating:
3.0

Customer did not leave a comment.

evan S. 
Rating:
3.0

I was treated horribly at pick up. I asked if I could extend the time NOT THAT I WAS GOING TO . So they canceled my reservation. How horrible. My movers had bailed due to holiday weekend. I needed my stuff moved out 9f our home we sold and closed on Friday morning. I have an extensive rental history from uhaul with always bringing equipment back early and clean and more gas than what I started with. Same this time. I had equipment back 4 hours early more gas than needed. Colleen was great there. Dan said your husband can handle lifting the hitch on the cargo trailer hes going to break his back anyhow moving. How rude! He was not nice. Colleen was great!! I feel uhaul owes us a big apology. The truck stunk of smoke. Yuck!

Laurie W. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
3.0

We were disappointed that we had to rent a car and dive over an HOUR to pick up this truck from our original location, with only a day's heads up.

jamie P. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Everything was excellent

Aaron S. 
Rating:
3.0

I had to ask which vehicle. No furniture pads or dolly. Ms cotton

Cindy C. 
Rating:
5.0

The equipment was clean, but the tail and brake lights didn't work. Also, I was supposed to pick the trailer up at Sudsy Cowgirl, Inc. but the reservation was switched to this location without notifying me. I don't know whose fault that is but it did cause me some issues.

Danielle D. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Overall a great experience. I will definitely be going back when the need arises !

Mark B. 
Rating:
5.0

Trucks N Toys are very professional, friendly, and easy to work with. Will definitely go thru them again!

Cindy D. 
Rating:
4.0

Customer did not leave a comment.

Dan N. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Dan was a true professional. The vehicle was in perfect running order. This location is top of the line.

James F. 
Rating:
5.0

Customer did not leave a comment.

Glen W. 
Rating:
5.0

Customer did not leave a comment.

Adam H. 
Rating:
5.0

Great customer service!

David N. 
Rating:
4.0

Customer did not leave a comment.

JASON W. 
Rating:
3.0

Customer did not leave a comment.

Cathy P. 
Rating:
3.0

We did self drop off

TYREE R. 
Rating:
4.0

There were a couple of hiccups, nothing major. First we had entered our credit card when the reservation was made. Then the credit card system was down so we ended up paying cash. Then we went to get into the yard to get our trailer and the entrance was blocked by another customer. Once we were able to hook up, we could not get the lights to work, a little dielectric grease and the lights worked fine.

Robert I. 
Rating:
5.0

Everything went smoothly. Thank you for so much. I recommend anyone moving across country going through this company!

Timothy V. 
Rating:
5.0

Customer did not leave a comment.

Ron G. 
Rating:
5.0

The lady at the front was so helpful. The check-in system was down but she did some troubleshooting to help me get on my way. Great service!!!

Jeff K. 
Rating:
5.0

Customer did not leave a comment.

Adrian J. 
No reviews have been submitted for this location.

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