The owner let me drop off the trailer but advised they no longer do uhaul. I was only able to return the trailer at this location and had to call uhaul 3 times to confirm the location. I also had to walk around the parking lot and stand in a field to get the return to complete. Do not send equipment back to this location!!!
Michelle H
Customer Reviews for True Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was after hours when I dropped the trailer off. So didn’t see anyone on site, but the U-Haul attendant I call at the 866 number was very helpful and pleasant.
Grant BVery pleasant and knowledgeable. Great customer service.
Daniel CI booked a 9' cargo van but they don't have that then from the customer care they provide me what they have and gave me at the same price, however at the time of delivery they charged me extra as compare to given price
. PThe people at true covience were great.But the overall experience was terrible. U-Haul moved my reservation to a town 1 hr away and did not tell me until I called them to confirm the rental. They need to improve communication with customers and their rental operators. My rental was managed through Edmonton office and the local shop had no control. Uhal should improve communication with customers.
lynne lBetter office facilities. Agent was very good and friendly.
Tim F