Customer Reviews for True Value Rental
(U-Haul Neighborhood Dealer)

113 reviews

8081 W Gulf to Lake Hwy   Crystal River, FL 34429

(352) 795-1318

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat: 7 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(352) 795-1318

8081 W Gulf to Lake Hwy
Crystal River, FL 34429

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat: 7 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

AARON G. 
Rating:
4.0

Long wait to return a trailer. Nice staff.

SARA S. 
Rating:
2.0

Seat belt wouldn't fasten No drivers seatbelt! Truck key took several attempts to turn! Horrible experiences!

DEBORAH Y. 
Rating:
5.0

Identify any discounts that exist. U-Haul should provide a military discount , USAA DISCOUNT, etc.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

SCOTT M. 
Rating:
4.0

Customer did not leave a comment.

GARLAND C. 
Rating:
5.0

Thanks

Lawrence B. 
Rating:
5.0

came in early. truck and paperwork were waiting. took about 15 minutes (in between calls) which is ok, you don't make money if the phone doesn't ring. brought it back, finished paperwork, and off i went. smooth.

john O. 
Rating:
5.0

Not much. The personnel that I have dealt with here are very courteous and professional.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Chuck J. 
Rating:
5.0

Very good service- nice people to deal with

Richard C. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH R. 
Rating:
5.0

Customer did not leave a comment.

Nelson H. 
Rating:
5.0

Customer did not leave a comment.

Vincent W. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
4.0

Customer did not leave a comment.

T F S. 
Rating:
5.0

Customer did not leave a comment.

HERBERT M. 
Rating:
5.0

Customer did not leave a comment.

Donald V. 
Rating:
5.0

Extremely Exceptional Service A plus!!

Sonya F. 
Rating:
5.0

Customer did not leave a comment.

Garry C. 
Rating:
5.0

Customer did not leave a comment.

MARIA O. 
Rating:
5.0

Customer did not leave a comment.

FREDERIC K. 
Rating:
5.0

Customer did not leave a comment.

Maryann F. 
Rating:
5.0

Customer did not leave a comment.

Burns M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

I like to use Uhaul whenever possible.

James P. 
Rating:
5.0

N/A

JAMES T. 
Rating:
5.0

Customer did not leave a comment.

Peter D. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
3.0

The open trailer was stated to be 6' x 9', and since the vehicle I was moving was 59" wide I needed a 6' wide trailer. I didn't notice at the location when I picked it up, but when I got home I walked around the back or the trailer and I found out the gate was only 56" wide. I COULD NOT USE THE TRAILER! I paid for nothing! I believe it is false advertising to list it as 6'x9' when the gate is only 56". I will never recommend U-haul to anyone or use you again. I am EXTREMELY disappointed! Ted Bojanowski

Thaddeus B. 
Rating:
5.0

Customer did not leave a comment.

Toni S. 
Rating:
5.0

Customer did not leave a comment.

Carl K. 
Rating:
5.0

Customer did not leave a comment.

Ryan R. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
2.0

The people at this location are exceptional. Quick, polite, and they brought to trailer to the front area making it very easy for me to back up to. They hooked everything up and checked all of the lights to ensure I had a safe trip.

Larry A. 
Rating:
3.0

When price was given on line said 14.95. Local. Paid more

Robert H. 
Rating:
5.0

Customer did not leave a comment.

steven D. 
Rating:
4.0

Customer did not leave a comment.

Mark H. 
Rating:
4.0

Customer did not leave a comment.

GERALD S. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN R. 
Rating:
3.0

Customer did not leave a comment.

melissa S. 
Rating:
5.0

Customer did not leave a comment.

BILLY L. 
Rating:
5.0

Customer did not leave a comment.

Lester M. 
Rating:
4.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Best rental experience. I had setup for 8 am pickup and showed up at 0730 and they were ready. I pulled my car around, they hooked up the trailer and realized it would ride better if the drop hitch was flipped over for better ride height. They took care of everything and I was in and out I. About 10 minutes. Drop off was smooth as well. Will definitely use them again.

Brett A. 
Rating:
4.0

Customer did not leave a comment.

barritt C. 
Rating:
5.0

Hard to find anything needing to be improved upon .

GAIL M. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

christopher J. 
Rating:
5.0

Great customer service !! EZ check in used and I was out the door quickly. Return was EZ as well.

Rodger C. 
Rating:
5.0

Nothing

paul J. 
Rating:
5.0

the lady was extremely helpful since we were running behind unloading. She said we could night drop it and the next morning she sent us an email stating that it had indeed been returned :-)

Kevin E. 
Rating:
3.0

If you are going to fell me the tank is full when I pick up the truck, make sure it's actually full. Now I'm trying to fight the fact that it wasn't full. I didn't have time to go back to the rental location at the time but took pictures showing the tank was not full.

Kristopher T. 
Rating:
4.0

Customer did not leave a comment.

Gerald H. 
Rating:
5.0

Customer did not leave a comment.

michael R. 
Rating:
5.0

Just do what you've done for me and everything will be perfect.

Michael H. 
Rating:
3.0

Truck was dirty. They had to clean windows. Opened up back door dirty. I made this reservation two weeks in advance.

William G. 
Rating:
5.0

Super nice people all the way around.

DUSTIN B. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Customer did not leave a comment.

ANITA P. 
Rating:
5.0

The woman there was very patient with everything my trailer rental got all messed up Salisbury uhaul had me as a local drop off she very calmly and politely walked me through to resolve the the issue uhaul ran me in circles didn't have answers thank god for some knowledgeable people

George B. 
Rating:
5.0

Customer did not leave a comment.

Randall L. 
Rating:
5.0

Reserved online, was a quick process. We had a last minute change and they made sure we had our truck. Awesome service.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Lou W. 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

trina S. 
Rating:
5.0

Customer did not leave a comment.

Jacob K. 
Rating:
5.0

Customer did not leave a comment.

Jeff C. 
Rating:
3.0

I would never use the u haul app again. Then when we called the 1-800 number for help I was on hold for 20 mins then finally the app opened up.

John H. 
Rating:
5.0

Customer did not leave a comment.

Edward C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
4.0

The store was closed on a Saturday at 4:00 PM. Lucky U-haul was a phone call away.

John H. 
Rating:
5.0

Customer did not leave a comment.

jon J. 
Rating:
5.0

Very nice people will be using them several more times thru sept.

FAYE P. 
Rating:
5.0

Customer did not leave a comment.

FREDRICK F. 
Rating:
5.0

A better stereo system would help for the long drive.

MATTHEW S. 
Rating:
5.0

They made it easy to drop off Had to wait for my ride to pick me up and they said stay inside it's cooler and even gave me a chair Great people

Raymond D. 
Rating:
4.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Linda K. 
Rating:
5.0

Trailers need better maintenance before renting to customers

Raymond James D. 
Rating:
4.0

It took far too long to check out at the counter and I found it very odd that the staff was very vocal inside their store, with other clients present, about the pain and difficulty they endure in the U-Haul check out process. I would suggest you speak to the store and correct their challenge with your system, or request that they silently accept the U-Haul check out process. Otherwise, the staff was attentive and polite. The attendant who hooked the trailer up to my vehicle was excellent and very customer satisfaction focused.

Ray M. 
Rating:
5.0

Just wanted to say. staff very friendly and professional

CURTIS B. 
Rating:
5.0

Customer did not leave a comment.

EDWARD I. 
Rating:
5.0

Customer did not leave a comment.

Nicole Y. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
4.0

Tire pressure was too low (10 POUNDS). Left tire had to be inflated for load.

Gail S. 
Rating:
5.0

Customer did not leave a comment.

LEIGH M. 
Rating:
5.0

Customer did not leave a comment.

Randall P. 
Rating:
5.0

Customer did not leave a comment.

Jon J. 
Rating:
5.0

First time renting from this location- will highly recommend it to friends. Employees very friendly, helpful and pleasant. Rental equipment was late model and excellent condition.

Harry B. 
Rating:
3.0

A little WD40 on the dolly ratchets would help since it was dry and difficult to use.... An 8 foot ramp on a 26 foot truck is rediculous. It completely defeats the “low deck height” narrative..... when I picked up the truck/dolly combination, I was handed the keys and no one to even help me for two seconds to load my car... bullshit service.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Adam S. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

valerie D. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
4.0

Your updated system is terrible the location I requested does not even have trailers I was not notified of a change check in is the pits for renter and location bad very bad process.

Frank H. 
Rating:
5.0

Great location. Very helpful and know what they are doing. Have used them three times and will use them in the future.

Robert B. 
Rating:
5.0

Easy drop off.

BOB P. 
No reviews have been submitted for this location.

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