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DANNY A
Customer Reviews for Truelinescaping Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My reservation which I booked over 4 weeks ago to pick up in Stouffville was changed the day before my pick up date and I was informed I needed to drive an hour away to pick up or else I needed to wait 3 days before the size I needed would be available. Both my wife and I needed to take a day off work to make this work. The truck I picked up was covered in mud and even the lady at the store said she was glad I was taking this truck as it "wasn't one of hers". I had to wipe the steering wheel and arm rests as they were also dirty. I had ordered 30 blankets as part of my reservation but only 5 were available. The lady said she didn't know how to give me a credit but that I should ask for one when I returned the truck (see below) - but this didn't happen. Very frustrated that despite booking so far in advance nothing was available as per booked and even the blankets couldn't be provided.
DUFF MVery friendly service and great equipment. Easy access to the trailers and lots of assistance provided.
Andrew BThey were easy and great to deal with. I will rent again from this location.
Daniel AExcellent service. I’ve had a great experience even though I had some issues at the Bradford location here they helped me out and got even a bigger truck. The service was quick, and the billing was transparent. I have no doubt that I will come back again. Highly recommend.
Jorge IVery accommodating and helpful!
STEPHEN HWe arranged to drop the truck off in Newmarket and I confirmed the drop off with 3 different people and confirmed it on the Friday before the Saturday pick up. We were told the closest place to drop it off was Gilford more Kl for us because we were in Keswick. Obviously your staff are not well trained and give people a great deal of wrong information. I certainly will not rent from you again and will not recommend you to my family or friends. Renting a truck from you was a very unpleasant experience.
STEVEN EThe truck ordered was not onsite for pick up time. The staff was apologetic and called to ensure truck was returned in a timely manner.
Kevin H