Customer Reviews for Trusty Auction
(U-Haul Neighborhood Dealer)

Rating:

1.0

His computer was not working. We waited an hour before our transaction could be completed. They are nice people, just not well organized.

Rating:

4.0

Pivot on tow dolly was stuck. Making it extremely difficult to get the car on the dolly. Only option was to get one tire on, and the other just over the front stop. Then strap the one tire on, reverse and hit the brake hard. This straighted it, but risked car falling off the front of the dolly.

Rating:

3.0

I was told I would be charge like 33.00 and I was charged 60.00 took trailer back same day on Saturday still haven't got my money back?

Rating:

5.0

Trusty’s was great to deal with after having a bad experience with the uhaul in Kokomo Indiana. I would definitely use them again and refer them to everyone.

Rating:

4.0

Computer equipment could use an upgrade. Printer not in working order.

Rating:

4.0

Very convenient for drop-off

Rating:

2.0

Trailers tires were unsafe. One blow out and 2 other tires replaced.

Rating:

2.0

Customer service was awful. Knowledge of process was bad. Did not know what they were doing. Person taking reservation kept telling me he had a place he needed to be and made me feel very unwelcome. I had completed the online check in and called ahead to confirm and then we still ended up with two reservations and 30 minutes to pick-up.

Rating:

4.0

Not the original pick up location for this particular piece of equipment... first time at the Swayzee location. The transaction was smooth and professional.

Rating:

5.0

The service provided was exactly what I was expecting. The U-Haul was fully functional and well-maintained and got the job done. I would highly recommend to others.

Rating:

2.0

I said that I wanted to drop off my trailer in Kokomo, IN and, on the way, I receive a text that I have to drop off the trailer in Swayze, IN and the lady in Kokomo said I had to take it to Swayze or they will charge me double for my rental. SO, I had to waste another 30 minutes to take it to Swayze. Why could I not just drop it off in Kokomo?

Rating:

3.0

People were nice at location. But uhaul has upset me !!! They overcharged me and did two withdrawls on my account bounced payments i had made then when you call them they say well i cant see it on our end but clearly i see it on my end in my bank account. Tell me to wait should be back in my account 5 to 7 days but keep in mind they cant see it !!! My overdraft fees are just my problem this is so wrong. IWILL NEVER USE UHAUL AGAIN !!!

Rating:

1.0

More details on turn of vehicle. Charged an extra day because the owner didn't get out to the area until the following day. Call following the final turn in of the vehicle

Rating:

5.0

They were amazing to work with

Rating:

3.0

The first girl I talked to was helpful but uninformed as to the tow winch she promised was on the front of the trailer. There wasn't one and loading the vehicle was challenging. Other than that, the folks were eventually able to help me.

Rating:

5.0

Everything here was GREAT. They were here on Christmas Eve and their parking area has easy access. Very pleasant owners.

Rating:

3.0

I made a reservation in Peru IN. and they called for an inch and a half of rain that day so i opted for the day before. Then someone didn't bring a truck back on time so i went to Swazee. And he was so slow on his tablet I questioned the rest of the deal. Then he couldn't rent me a dolly. So he gave it to me. On the honor system. I'm an honest person so i face it to the Massillon oh. Uhaul dealer. I used Pensky moving over to Indiana and it was 70.00 cheaper and and 4 day rental with less confusion. I got Military and AAA discounts from Pensky also. Ive been using uhaul for 30 yrs. Over 50 moves in the Army and profession as an Ecavation Operating Engineer. I try not to complain but i jusI felt like you needed to know. thank you, Ron Nicholas

Rating:

3.0

Do not use express check in !! When you think all is well with express check in I get get a call in the middle of my move asking if I’m going to pick up the truck I requested ( I’m literally driving it when they called ) have no clue what happened but they can see that my payment went through .. so uhaul said they’ll take of everything on there end . Fast forward 4 days and I get another call saying none of my information (license # etc..)was in their system YOU HAVE TO GOT BE KIDDING ME UHAUL !!! Obviously my payment went through and name address and phone but wth !!! Last time will I ever do business with uhaul !

Rating:

5.0

everything went great

Rating:

2.0

The location is an antique shop in the middle of nowhere Indiana. There is very little in the area other than farmland so not much is to be expected. But it is confusing pulling up to an antique shop to drop off a uhaul trailer. Not much for parking either. The car trailer took up the majority of the parking available.

Rating:

5.0

Easy drop off, no hassle.

Rating:

5.0

No improvements needed. James said he would try to get the truck that I needed to his location, to save me the hassle of having go pick it up elsewhere. James had the 15' box truck at his location at least 24 hours before I needed it. The adjustment on the mileage was done over the phone and my card was billed accordingly. The whole experience went well and if I ever need to rent any moving equipment in the future I will be contacting James/U-Haul.

Rating:

1.0

Air bag light was on the whole time. Console had tobacco left overs in it.

Rating:

2.0

The shop was very disorganized

Rating:

3.0

No one was there when I dropped off so I dropped contract in box which was in plain site

Rating:

5.0

Very helpful and great to work with!!!

Rating:

4.0

Tires were in horrible shape.....no tread hardly left...