Customer Reviews for Tubbys Car Wash

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Tubbys Car Wash

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Melbin L. on

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I arrive 20 minutes early to pick up the truck but the truck it wasn't ready . Then over charge 39$ more for what? I don't know the guy said I'll call my manager no worries I'll fix it. Guess what hi did fix nothing I called to costumer service and they give me back just 19.99$ . Very bad service at the location. STAY AWAY FROM THE sh*ty place.

Good M. on

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Totally unhappy with U-Haul. Reservation was not fallowed for pick up . Equipment was broken. And I was not allowed to return to the location I had booked. What is the point of making a reservation?

Harry S. on

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Frustrating that even though a trailer was confirmed, I was notified later on that it wasn't available. This is a booking complaint. The pick up location and staff were fine.

Trevor H. on

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The Vehicle was good and we got done what we needed. You advertise all over your vehicles your price which generally is 5 times more than the price. You should be more honest about your prices. Not impressed.

Laura M. on

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Buisness clerk was not in the building when I was there to pick up uhaul. I had to wait 20 minutes before I was able to take the uhaul

Dianne D. on

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There was no-one at the place to help me with my rental. A woman called someone to come in to help me who arrived 20 minutes later. The person that arrived had to call someone else and I had to deal with them over the phone. It was a risky disk operation and I will never rent from there again nor will I recommend it to anyone. Not sure what happened to the location I wanted to drop off at but had to drop off at a place that was further away. Not again.

margaret M. on

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Customer did not leave a comment.

Ernst F. on

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Better signage to find the office would be helpful. I had to go to the neighbouring business to inquire where the office was. Service was very good. Much appreciated.

Chris L. on

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Check in was great, always use the online checkin, its much faster when you go to pickup. The truck interior was littered with sunflower seed remnants and cigarrette ashes. I was charged $70 extra for something unexplained.

don S. on

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Don't go there poor parking, language barrier, equipment was in need of repair wiring for dolly lights

don S. on

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Booked a truck tow dolly and a storage unit a month before moving date,an hour before my pick up time location was changed some how my storage unit was never booked even though I got a confirmation number,then rebooked me with one an hour and a half away to find out it was open room not a private secure unit. Was to drop equipment in Chatham but got a notice to drop off over an hour away. Not happy with uhaul would not go back again. Very poor service

Peter B. on

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The office was in pretty rough shape.

Chenelle L. on

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We happened to pick up when a high level representative was there so his knowledge and help made the experience above average. The actual owner of the location was good too though. When we got the truck the gas guage would only show about 7/8 even when we filled the tank. It never went any higher. The cabin light worked intermittently the whole time we had this truck too.

Vincent P. on

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Customer did not leave a comment.

Luc D. on

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Individual has difficulty with names, locations, and system use. Could not garantee that unit rented had been checked for mechanical functionality prior to pickup. Individual did go over the inspection of the trailer with us indicating areas where damages have been documented and filed. Trailer had dented fender (driver side) that left very little room for front Axel to clear the fender (concern to me). Personnel at Tubby's was helpful in demonstrating how to hookup the unit to our vehicle. Otherwise the equipment met our needs and got our goods to destination.

Shawn W. on

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Check the vehicle throughout. we had a truck where one of the two tires in the back was flat. And were given 23 moving blankets instead of just 6 that was ordered.

janet H. on

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It was inconvenient had arranged to pick up truck at a different location. And then it was changed to 700 nairn last minute and further away for pick up . There was construction on nairn which made it harder to access.

vern R. on

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We received no email with a contract or paperwork showing how much gas we had.

Mike P. on

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Exceptional customer service

darryl D. on

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Have someone who speaks English work there.

Stuart G. on

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Customer did not leave a comment.

Geoffrey H. on

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Better signage on the building as the Uhaul representative

Skye D. on

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Uhaul agent was fantastic 12/10 would rent again

CHIRAG P. on

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Customer did not leave a comment.

nancy M. on

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Marcus J. on

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Was charged the 19.95 for the daily rental as advertised. Then charge another $39 for nothing that wasn't advertised. Then I was charged $23 bucks for gas even though it was filled up back to the measly 1/4 of gas it came with. Would not recommend U-Haul to anyone.

John K. on

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The uhaul we rented was 1/4tank full and disgusting and dirty inside very disappointed I would never rent a uhaul again. Horrible customer service dirty vehicles really upset I rented from uhaul wish I would have went to a different company.

Cody M. on

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Customer did not leave a comment.

Chris W. on

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It’s a new business and needs to learn the technical side of things but a nice guy.

RAE F. on

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LYLE L. on

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Customer did not leave a comment.

EDWARD G. on

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LOT HAS LIMITED ROOM DUE ALL THE SNOW