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Pedro O
Customer Reviews for Tulsa Auto Repair LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I called bright and early one Saturday morning. It was my first time renting a U-Haul and felt lost. I called Josh and to my surprised, he answered the phone. He walked me through the process, was very informative, patient and kind. This made our move so much easier. High recommend this location. Thank you Josh for the wonderful customer service!
Aramin TAbsolute Best! Very understanding and flexible with what I needed. Will definitely be back!
EDWARD RThe process was quick and easy. The uhaul got me from point A to point B and I was able to get what I needed to do done.
MINDY LIt took longer to move than we expected so had to keep the trailer longer than we expected but they had no problem with us keeping it a few more days
THOMAS MI thought everything went great and the owner even hooked up and checked the trailer for me.
Raymond WI will never go back to this location, nobody is there unless you call and wait for him to show up, the van smelled bad and had the low tire pressure light on and nobody answered when I called to extend then they charged me to extend.
RIDGE SThe only good thing about this place was the guy who we returned the truck to. The “owner” closed the store before my 1:30 appointment then proceeded to do everything over the phone and didn’t explain anything to me. We didn’t get the truck until almost a half hour later than the scheduled time, putting us behind on moving. Then when I called him the next day to make sure the store would be open when we dropped the truck off he had an attitude with me. I will never rent from U Haul again based on this experience. I’ve used uhaul 4 times in the last 10 years for moving needs and I have never had this many issues.
Sara SNeeded to rent a piece of equipment for a small moving job. The equipment was in excellent condition and the U-haul rep was friendly and efficient...i enjoyed the conversation and overall experience dealing with U-haul Sapulpa at 1300 S. Main. I'll will use this location for all future needs.
Eric MIt was very quick, easy, convinient, and top of the notch great customer service! made my moving so easy and less stressful.
JORINDA AWorker was as good as gold helped us perfectly
TRAVIS MGuy was super nice. He met us after hours and it took about 30 minutes for the entire process. Excellent service!!!
CARLA LJoshua and John went above and beyond to get me the truck I needed for my move. Thank you both so much! Great customer service.
Jason Djosh did a great job at renting me a trailer. went above and beyond the call of duty to help. the most friendly and professional uhaul owners i have ever been associated with and i have rented many trailers from uhaul. on a scale of one to ten he was 20. i will see him again for a rental within a couple of months.
RICKY HThe rear end acted up the entire time.
KERRI LVehicle alignment was off truck pulls to the left, door seal on drivers door was not sealing properly so there was excessive road noise, headlights not very bright. Vehicle was clean and the service personnel at this location were the best I have deal with at any location. The issues appear to be on the corporate end not the location. Due to the alignment issues I may look into renting from budget or pension next time I need a vehicle of this type. For this reason I would not recommend this equipment to a friend.
JARED BThey were flexible and great to work with. Would recommend this location to others.
jana sGreat.
Melinda BVery sweet!
TREVOR LFor renting trailers, it would be nice to not have to wait for an employee after doing online check in. I would like to just hook up and go.
James TThe in person experience at this location exceeds expectations. The U Haul app is one of the least user friendly apps I've ever used.
Stephen MGreat experience. No improvement needed. They have a good thing going.
PHILLIP GVery nice and helpful.
SHARON MGreat, on-time service!
ANTHONY GNothing, it was really easy to use the online checkout to get the truck in the morning. And it was easy to return the truck as well. I appreciated the ease and convenience.
Ryan RReal nice person to deal with. Was very thorough and on time. Just good folks to do business with.
STEVEN PThe gentleman running this new location, was very helpful and courteous. I will be using this location again.
EARL BFast service
Michael SThis location is always amazing. They go above and beyond. Thank you!
CODY CVery friendly and very easy to work with. Good folks
STEVEN PEasy place for drop off. We left the keys in their lockbox and had zero problems.
AUSTIN RNice guys.
Gary WJosh, the owner was knowledgeable and helpful. Would recommend this location even if you had to drive a bit to get there.
JOSHUA PGreat service. This location always goes above and beyond to help. Best in the area by far.
TODD Bwas charged 60$ said I would get 50$ back. Even said it on my receipt but haven’t been refunded the money yet
JACOB MNothing needed
BRIAN EHead light and blinker was out. And the didn't report my check in at 12 so they started calling me saying I never returned equipment. Only had it 2 days waiting to see how many I get charged for.
DAVID RThe original office has to switch me and the new location called right away and made sure I was informed of trip details I'm impressed!!
BEAU BNothing Josh worked around my schedule to help assist me. I will rent from him again.
JOHN Q5 stars!⭐️ Highly recommend & will rent from Josh again!
JACQUELINE GOur experience was so easy. JOSH was great!
Valerie SThay told me 50 some dollars to rent it and when I went to pick it up then it was 112.00. Not right
Joseph RNothing, however got in town at 3 am and unloaded our truck and trailer and left it in the parking lot and you guys were awesome calling and checking in with us!
Jessica REverything went well. The gentleman who did the rental was very professional and helpful. Help me hook up the trailer to the truck. I would recommend based on the experience that I had
Jay HThe pickup location and the people running it are not the problem. Your busted truck was the problem. For the price I paid to borrow your truck I expected it to be roadworthy at the very least! I didn’t know the steering was so bad until after I was loaded up and on the road already. What am I supposed to do then? Unload it and reload myself? I can’t believe you let your vehicles out on the road like that. When I dropped it off I was informed that most of your 15’ trucks are like that. It was terrifying driving your truck. I will never do that again. I wouldn’t recommend anyone take these trucks out of town or in the highway at all.
Joe S