Customer Reviews for Turnkey Storage AB San Jacinto
(U-Haul Neighborhood Dealer)

64 reviews

1315 San Jacinto Dr   Abilene, TX 79601

(325) 603-0882

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(325) 603-0882

1315 San Jacinto Dr
Abilene, TX 79601

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very nice and friendly. Helpful!!

Peggy H. 
Rating:
5.0

no comment

Robert G. 
Rating:
5.0

Make sure the truck is clean before pick up. The back of the truck was dirty and the seating area was also quite bad.

Chance R. 
Rating:
5.0

They where very nice and friendly. She was patient while we got the pictures of the gas and mileage.

Alberto A. 
Rating:
4.0

Fix your check-in app. It's hideous.

MARK D. 
Rating:
5.0

Customer did not leave a comment.

Stuart W. 
Rating:
5.0

The lady here who helped me was extremely friendly and helpful. She answered all my questions!

JARED W. 
Rating:
1.0

They also charged my card twice for supplies. I've been contacting them (800 number, email local #) for weeks. An email even contacted the store manager telling them to refund and it's been over a week more phone calls that they don't answe (local) and still NO REFUND. Clack location used to be our go to but never again.

Cathy C. 
Rating:
5.0

Customer did not leave a comment.

Leodegario M. 
Rating:
1.0

The local Uhaul owners and staff were very helpful but what they said would happen did not happen. U-Haul is trying to scam me for $842 that I was told I would not be charged. In addition my household goods were destroyed because I had to leave my entire home inside a 26 foot U-Haul in 105° weather and then and stormy weather while it rained into the truck. Most of my things are molded now. This is U-Haul's fault. I hope you hear something positive from you all very soon or I will take further action.

LINDA SHARON R. 
Rating:
5.0

Customer did not leave a comment.

Roger D. 
Rating:
5.0

Everything went great.

RALPH A. 
Rating:
5.0

Have the appliance dolly in stalk so i wouldn't have to go to another location to pick one up.

Todd S. 
Rating:
5.0

Susan was fabulous! Professional and so very kind.

Jeremie P. 
Rating:
5.0

Customer did not leave a comment.

Gabriel L. 
Rating:
3.0

Truck engine revs up to high before changing gears and app didn't give me instructions on key return after turning it in

Donnie H. 
Rating:
5.0

I paid in advance for a 24/7 15foot truck with pickup time of 1030pm arrived truck was there but unable to contact anyone until midnight and was told I would have to wait until next day, this caused me to have to rent a hotel room for the night. On top of that a storm came in and my son who just graduated from the university had much of his personal belongings damaged while in the truck horrible experience all around. From start to finish this was the worst of any moves with uhaul I have ever had and being this was supposed to be a happy event for my son it was totally ruined. KARL Thomas 737-206-9899

Karl T. 
Rating:
5.0

Great customer service!

MACK G. 
Rating:
3.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Samantha G. 
Rating:
5.0

The staff were great. Friendly and wanting to help. They done good!

samuel S. 
Rating:
3.0

Make sure the truck has a battery that doesn't need to be jumped off everytime you turn it off. Tiers don't have screws in them. Water in the coolant system and change the oil format least make sure the oil level is where it needs to be.

Ryan L. 
Rating:
5.0

Customer did not leave a comment.

MARESTELA G. 
Rating:
5.0

Customer did not leave a comment.

GW D. 
Rating:
4.0

I normally wouldn't use u-haul.But they were good customer service the young lady it was nice and when I Called and said I was gonna keep it another day she said Ok,But overall they have good customer service, I couldn't say nothing bad about them——- But on the other hand I only had it for two days but I got charge for three days and I didn't like that that's all I have to say about that

WANDA L. 
Rating:
5.0

none

August S. 
Rating:
5.0

Customer did not leave a comment.

DALTON ADAM P. 
Rating:
3.0

there was zero signal in the parking lot had a hard time using the speedy check in

Cody S. 
Rating:
4.0

The online pick up instructed me to wait until the location was open and did not give me a code for the lock box where my keys were located. The location was closed all day on Sunday and I was told that it wouldn't be an issue. I had to bother the person on call which I hated to do.

Wesley H. 
Rating:
5.0

It was good customer service in this crisis and helped me a lot.

Takato O. 
Rating:
3.0

Customer did not leave a comment.

Rudy V. 
Rating:
1.0

Mobile pick up was not verified electronically and the lady at the front desk had to come out and help. No keys were available in the lock box and she had to manually give me the keys. U-Haul representative called me questioning how I had the vehicle, put me on hold, then hung up on me. A $45.00 hold was placed in my debit card when the charge should have been around $25.00. I have a pending charge of $35.57, the truck stated to be 19.95 for rental and $.69 per mile driven. I drove. A total of 2 miles, therefore, it appears I have been overcharged. I also have not be issued or emailed a receipt. I would appreciate contact for a representative.

Gustavo E. 
Rating:
5.0

Customer did not leave a comment.

Sheila Y. 
Rating:
5.0

Customer did not leave a comment.

Marcedalia W. 
Rating:
2.0

No office just one desk, very slow service. No packing material, like blankets, etc. Took 35 minutes to rent 1 truck and we were the only customer. She did the entire transaction on her phone through the app. No computer. Her one year old child was there climbing all over her which slowed the process down even more. I worry about the security of my information since she entered my payment information and took a picture of my drivers license. Bad experience.

Greg G. 
Rating:
5.0

Customer did not leave a comment.

Darrel G. 
Rating:
4.0

I was disappointed mildly in your advertised rate versus the actual rate. Otherwise a very good experience

John B. 
Rating:
5.0

Customer did not leave a comment.

SHARON D. 
Rating:
5.0

Both ladies who assisted us were fantastic!!

Sheila Y. 
Rating:
5.0

Customer did not leave a comment.

Tammy C. 
Rating:
5.0

Friendly service.

Robert M. 
Rating:
5.0

None

AMY C. 
Rating:
4.0

Customer did not leave a comment.

Kenneth W. 
Rating:
5.0

Everyone and everything was just wonderful. It made the whole moving thing, much much better. Thank y'all from the bottom of my heart!

Stephanie N. 
Rating:
5.0

Customer did not leave a comment.

Sherry A. 
Rating:
5.0

Customer did not leave a comment.

angelique L. 
Rating:
5.0

Customer did not leave a comment.

Cindy T. 
Rating:
5.0

Excellent service. The van was ready when I arrived at 9am, the online check-in worked to speed up the process tremendously. It was a 'paper-less' transaction, which was awesome. I did forget to check that the furniture dolly and furniture pads that I included in the rental were in the truck. They were not, so I returned to get them. No big deal, these things happen, and it did not take away from the excellent service received from Turnkey Storage.

Stephen B. 
Rating:
3.0

Only one employee. She locked me out of the waiting room while she checked the truck. It was weird.

Paul B. 
Rating:
4.0

Customer did not leave a comment.

Benjamin C. 
Rating:
5.0

Customer did not leave a comment.

Takaira A. 
Rating:
3.0

This was the second attempt to get the van. The first time I could not get the the van because the place was not open when we're told it was. West Texas collision. we had to postpone our move because of this. Turnkey storage was good but West Texas collision was not.

Eddie G. 
Rating:
5.0

Customer did not leave a comment.

destiny G. 
Rating:
5.0

Customer did not leave a comment.

Deborah Z. 
Rating:
3.0

Customer did not leave a comment.

Monica C. 
Rating:
5.0

Sarah is fantastic! Always rent from her location.

brittney B. 
Rating:
5.0

Customer did not leave a comment.

Phillip J. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER M. 
Rating:
5.0

Customer did not leave a comment.

lanie M. 
Rating:
4.0

This location was great, however, it was the third location that we were sent to that morning. The central reservations had us picking up at the Clack location. After standing in line there they sent us to the N.1st location. We finally ended up at the San Jacinto location after an hour of run around. It was very unorganized at the main U-haul level. The people at the locations did everything they could do to help us.

kim P. 
Rating:
5.0

Outstanding service. All the girls there are awesome. I even took out a storage unit there.

Chad G. 
Rating:
2.0

Customer did not leave a comment.

Ashley C. 
Rating:
5.0

Customer did not leave a comment.

Hesham A. 
Rating:
3.0

Customer did not leave a comment.

Deborah Z. 
No reviews have been submitted for this location.

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