Customer Reviews for Twin Bridges Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Twin Bridges Mini Storage

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MARSHA G.
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Customer did not leave a comment.

Trina W.
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OLIN KEVIN L.
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Sandee B.
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Very friendly and helpful!

Richard S.
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Customer did not leave a comment.

James F.
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Just as perfect service as the pick up location.

CHRISTIE M.
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Gordon A.
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RICK V.
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I was reserved for Butte Montana at Harts RV but while driving over from west Yakima wa. I received a call from U Haul center saying we have bad news ? I was told that the Trailer available was some 60 miles south of Butte . not only was it over a 100 mile round trip it was way out in the sticks and even my GPS had me in some very difficult situations finding the place ,down into farm dirt snow covered farm roads etc.. I never want to experience some thing like this again with out at the very lease a day or two or longer to prepare ,extra gas food etc.. it was way out in the wilderness few services in between . the guy was very nice who I did get the trailer from . it was your call center who after I reserved for Butte who called me while in transit. there was a full week to notify me WHY DID YOU WAIT TIL I WAS ON MY WAY That very same day ??????

Scott L.
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Kenneth Raymond F.
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Joan P.
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Timothy W.
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Jonathan L.
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Thanks Matt!

Maria H.
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Richard M.
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The service was exceptional, convenient, and very helpful. Thank you for making my move easier!

terry B.
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The drop off location is actually at a group of storage buildings located outside of Twin Bridges rather than the address in town that was on our paperwork. This required some extra driving around and frustration plus a phone call so we knew where to go. The address we were given on the papers was in reality an ice distribution facility. Very confusing!

glen C.
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nothing everything was great

Rodney V.
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Since 2012 I have used the UHaul location in Twin Bridges, MT on several occasions for both rental trucks and trailers. Each time the Uhaul equipment was clean and ready for use and the customer service from this location has been excellent. I will continue to be a UHaul customer from this location when I need this type of service in the future.

Dwayne K.
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Tom M.
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Jerry S.
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richard K.
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Megan T. | Reservation |
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I did not end up using this storage facility as it was too far away from my location.

Rodney V.
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I have used this location to drop off Uhaul equipment on several occasions and always had a positive experience. Very helpful personnel.

Laura B.
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Our drop off location was changed to Twin Bridges from Three Forks, MT. There was no cell service to log out so it was a shot in the dark when we dropped the keys in the box that was next to the door. Only a small UHaul sticker was any indication that this was a UHaul location at all. When I tried to call UHAUL customer service there was no answer. The only reason we left the vehicle was because we knew the area and people well enough. Had that not been the case we would not have been comfortable at all dropping off the unit.

Dwayne K.
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Customer did not leave a comment.

David D.
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Nothing. Everything worked out fine, and the local Uhaul person was very helpful.

JD L.
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Nicest folks I've ever dealt with. Very helpful and always answers the phone!

Dave S.
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Twin Bridges was convenient. Staff was very helpful. Truck was getting old and had some minor issues. Overall a good experience.

Robert B.
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A really great experience all around

Artie R.
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My biggest problem was that while.driving through Colorado from Colorado Springs to Cheyenne Wyoming the roads were cement and that stretch was horrible. For some reason the truck bounced so bad I could not get much past 40mph on that stretch making for a very long day. On regular asphalt it was ok. Did have one old large crock break. It was well over a hundred years old. Also the seal.around the window came.loose on the passenger side and flipped.around for the last.day of the trip. The people I worked with were great. But I will NEVER rent that size and model of uhaul truck.again and cannot.recommend it to friends.

Joyce L.
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alan M.
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more training

ERIC L.
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Randall B.
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Jason B.
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paul S.
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larry B.
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Absolutely wonderful and helpful in more ways than I can name Highly recommend!

DAVID K.
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Excellent customer service

Michaela H.
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Customer did not leave a comment.

Jim S.
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I rented a 4x8 enclosed UHaul trailer from Twin Bridges Mini Storage on Monday, 5/15/2017 to take to the Seattle, WA area to pick up an electric organ that I had purchased there. All went well and Matt was very helpful.

Marlina W.
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Was not provided a padlock

john L.
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I was asked to drop it off 30 miles north of my destination because they didn't want this old trailer either. When I asked what I'd get for doing it, she offered me more miles and more days. That's ridiculous since I'm already where I needed to be. Want a customer to do you a favor, make it worth it. I left it in Twin Bridges where I made the original arrangements.

George J.
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Very helpful and professional service

Callie M.
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David C.
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Matt and Andy did a fantastic job and demonstrated world class professionalism. Despite being closed, they got me on the road. Very friendly!!

Roy P.
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Jody P.
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DAVID H.
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Nancy B.
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AUSTIN J.
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BRIAN C.
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Post a U-Haul sign out front.

CHRIS D.
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DEBRA M.
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The transaction was professional and well executed. I'm a happy customer!

BRAD A.
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Great job.

ROD V.
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I have done business with the folks at this location several times within the last 3 years and have always received excellent service. Thanks Andy and Matt.

AARON D.
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Connie C.
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GAGE Z.
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The tires on the truck were already bald. This led to driving 200 miles away and the one of the back left tires blowing and almost causing an accident. The second tire on the back left side was down to the belt as well. I understand that tires wear out, but it was a hazard when it was picked up and the tire condition was noted but we were told it would be "alright."

RODNEY V.
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Have used this location several times and everything always goes smoothly. Great personnel who are always professional and friendly.

TAMMY F.
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We ended up having to drive to Twin Bridges to get a truck to come back to Butte (55 minutes each way) because the Butte facility messed up our reservation twice- the person in Butte is not doing a good job- at all! The guy in Twin Bridges was very professional, organized and nice. The Butte facility is extremely unorganized and made us rearrange our trip for three days later than our original reservation, and made us drive to Twin Bridges at the last minute- costing us three hours more of time- before we could get on the road.

katie W.
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BRENDA O.
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JAMES C.
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JEAN H.
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I needed a bike trailer, and they had one..They were reasonable and competent...I would go there again if I was in the area and needed a trailer..

TIM K.
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Very professional and friendly.

MIKE B.
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TARA B.
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JOE D.
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Never received copy of contract/bill. Is there any way to get an email copy of this bill? Original place we contacted in Whitehall called us to say they didn't have time t go pick up truck so we had to drive to Twin Bridges & pick up. This move didn't start out well

Ted W.
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JON B.
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Nothing.

Joel T.
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ROD V.
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Can't think of any improvements I could suggest. I was glad that a small town like Twin Bridges had a Uhaul representative. I have dealt with this location and the employees on 3 occasions this year and have found them to be very helpful and professional. I will definitely use them again if the need arises.

LYNNE F.
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Customer did not leave a comment.

JILL W.
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I needed to return the trailer and rent a larger one. Because this location was closed on the weekend I was unable to do this. Uhaul should allow an equipment trade at any location, not just the location where the transaction began. The wiring harness fell apart and we had to rewire it. I had a Bad experience with Uhaul all weekend long.

BRADLEY M.
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thanks

EARL L.
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Customer did not leave a comment.

MARTI S.
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it was confusing where to find the owner. i had to go to his ice place to find him and had to stop and ask where he might be from another business in town.

DALLES G.
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Customer did not leave a comment.

RODNEY V.
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Both Matt and Andy were extremely helpful when we dropped off the truck. I won't hesitate to call Twin Bridges Mini Storage the next time I need a truck or other UHaul Equipment. We have a friend moving to Maine this summer and I will be recommending them to him.

Tara J.
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The gentleman who works at this office was very friendly, and incredibly helpful. The transaction was taken care of quickly with no delay. Wonderful experience!

RICK W.
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Make sure the equipment is ready for travel. Two blowouts on the same truck tire in one day is ridiculous. The repair tech removed and remounted the tires on the rims - did not have correct tires mounted for replacement. The same tire blew out that same day. I picked up the trailer with a nail in the tire. Bad, bad experience. Rented four units in last four months - had four tire problems. Spent over $3000 to rent equipment on this trip.

FREDRICK W.
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Make sure all tires are fit for travel. I lost a full day of travel time (cross country move) waiting for U-Haul roadside repair and had to pay for an extra hotel room and meals for two adults and 3 dogs.I rented a 6 x 12 trailer 2 months previously and had a flat on that trailer also. I will use anybody but U-Haul next move.

DOUG S.
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DOUG S.
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WILLIAM C.
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Easy place to pick up rental and friendly service.

SANDRA N.
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Customer did not leave a comment.

DAVID C.
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RENE B.
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RANDY F.
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NATHANIEL S.
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ELIZABETH E.
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the mileage figure at the end of the trip was all that was not a happy outcome

James S.
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I rented a small enclosed trailer to take from Montana to Missouri to pick up an electric organ that I had purchased. The agent was very professional, the transaction was very smooth, and the equipment was in excellent working order. All in all, it was a very good decision to use UHaul equipment for this project.

MICHAEL M.
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you should check your trailers for all the dolley bars to make sure they have the pins in the ramps, i had to waste valuable time screwing around trying to jerryrig a pin to keep one of the ramps in. I was unhappy with the 20 minutes I lost on my trip.

LAURA M.
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Keep the trucks engine fluids maintained, and tire air pressure. The truck needed a long over-due oil change and window wiper fluid. The top left corner of the truck had an eye-lit crack in it from previous use, we had to seal it to the best of our ability before packing and it rained A LOT!

JESSICA G.
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CECILIA M.
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ED N.
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I am very pleased with this rental. Good web support with finding a trailer and making the rerservation, and the mini storage staff were exemplery. Not a reflection on the TwinBridges rental, but I would like to see uhaul pickup on the weekends. Thanks

No reviews have been submitted for this location.

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